Wish I didn't upgrade! and now I need help to figure out how to make it wor
I have a Windows XP Pro 2nd edition with IE ver 6.0.2 (but I normally use FireFox)
I've never had any trouble with iTunes until iTunes "forced" me to upgrade my iTunes applicaiton to version 6 if I wanted to "purchase" music. (note to self: Purchase music from stores it's much safer)...
I upgraded and received no error messages. Trouble is now, when I launch the iTunes application it doesn't "open" ... although the iTunes process begins to run in the background process (ctraltdelete).
I have uninstalled and installed 5 different times and ways.
First uninstall was "typical" uninstall. THat didn't fix it.
Second uninstall was "typical" unistall from the Control Panel, and then I removed the folders from the "program File" folder. Still wouldn't work.
Third unintall was "typical" then I removed folders from local drive and removed all "known" registry "itune" keys. That didn't work.
Fourth uninstall was first a "repair" to itunes, and then a "typical" uninstall, then I removed folders, removed registry (does anyone know all of itunes registry keys? Maybe I am missing a few.. the only ones I know of is the "itune" reg). Then I looked through my start up menu from "msconfig" and took a look at my firewall program to see if there was anything preventing the program from running...
Fifth uninstall pretty much fruitless as my previous attempts.
I know it HAS to be a registry key of some sort.. here's why:
When I uninstall and reinstall (no matter how thourough) every time I install the iTunes program Windows XP has never ONCE recognized the new install of iTunes as a "NEW PROGRAM" and it should!
I need help... what registry keys should I be removing? ANyone suggest for me to remove Quick Time too? What about the ipod updater software? Any connection?
HELP??????????????????
THanks
W.
hi wmchisholm!
Trouble is now, when I launch the iTunes application it doesn't "open" ... although the iTunes process begins to run in the background process (ctraltdelete).
hmmm. is itunes.exe persisting in Task Manager? if so, first check up on these two possibilities:
iTunes 6 won't open on a Windows computer if firewall software is not up-to-date
iTunes for Windows doesn't open after upgrading
but if itunes.exe is disappearing after a few seconds, try the following technique:
Using MSCONFIG to troubleshoot conflicts in Windows
... and let us know the names (exact spelling please) of the start-up items that you had to disable in order to get itunes to launch. (there's a nasty piece of malware out there that has been causing "error-less" itunes launch failures since late October.)
love, b
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