Wish to cancel subscription

I wish to cancel my subscription and have not found an avenue to do so, even after extensive research on the site and these forums.

Hi Doug ,
Please refer to the following link to cancel the subscription.
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
Regards
Sukrit Dhingra

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    Dear Adobe,
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    I signed up for a one-month trial of Indesign CC, then decided to deactivate my subscription (well before the month was up) so that I would not be charged. I had the chat below which led me to believe I didn't need to take any more steps to ensure deactivation. But no, I have now been charged for a month's use, despite alerting Adobe that I wanted to unsubscribe and then uninstalling the program from my computer.
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    I am very unhappy to see the number of people on these forums who have similar problems, so I will have a hard time ever trusting Adobe again.
    Kate Horgan (Katya Ivanova).
    General Info
    Chat start time
    Nov 3, 2014 6:36:35 AM EST
    Chat end time
    Nov 3, 2014 6:49:45 AM EST
    Duration (actual chatting time)
    00:13:09
    Operator
    Justin
    Chat Transcript
    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
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    info: You are now chatting with 'Justin'
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    Justin: Hi Katya.
    Katya Ivanova: Hello, please cancel my membership
    Justin: I understand that you wish to cancel your subscription. Let me check and help you with this.
    Katya Ivanova: What do I need to do?
    Justin: May I know the reason why you want to cancel the subscription?
    Katya Ivanova: I'm not using it enough to justify the price.
    Justin: I checked and see that there is no paid subscription under the account:  [removed personal information]
    Justin: May I know which subscription you are talking about?
    Katya Ivanova: I signed up for the free month, but don't want to continue. Unless I cancel, I will be charged next month as far as I know. So I don't want that to go ahead. Thanks.
    info: Your chat transcript will be sent to [removed personal information] at the end of your chat.
    Katya Ivanova: Hello?
    Justin: The subscription will be renewed only if you place new order after you get the notification. However, you can uninstall the applications and you will not be charged further.
    Katya Ivanova: Okay, I will uninstall, thank you.
    Justin: You are welcome.
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    Justin: Are we still connected?
    Katya Ivanova: Yes please can you tell me how to get rid of the Adobe updater? It's always on my menu bar.
    Katya Ivanova: thanks
    Justin: Once you uninstall the application, you will not get the update notifications.
    Katya Ivanova: Okay, thank you. Bye bye.
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    Message was edited by: Beverley Gray - removed personal information

    Hi there
    As the agent explained, there were no paid subscriptions under the account details you provided so there was nothing to cancel.
    Could you please check and let me know if you used a different email address to sign up for the subscription.
    Please send a private message with the details so I can look into this.
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