Wish to purchase CC but system won't let me qualify for reduced monthly price

I wish to subscribe to CC but the system won't let me qualify for the reduced monthly price even though I own CS5.5. I purchased CS5.5 through the Adobe License site and, when I login with my Adobe ID to that site, it shows the purchase and serial number. However, when I enter the serial number while attempting to purchase CC the system says I don't qualify.
CS5.5 is running on my computer at this very moment. Am I doing something wrong? I'm happy to private message any needed info.

http://www.adobe.com/store/en_us/popup/offer/ccm_complete_offer.html
Buried deep in the fine print it says "This offer is not available to Education, OEM, or volume licensing customers."
Do any of those apply to you?
If not, contact Adobe Customer Care
http://helpx.adobe.com/contact.html

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Thank you for using Apple Support Communities!
So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
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Wish to purchase CC but system won't let me qualify for reduced monthly price

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