With new PC RoboHelp for Word will not open

When I try to open RoboHelp for Word, this error message
appears:
"The version of Microsoft Word you have installed is not
supported. Please install an earlier version of Word before running
RoboHelp for Word."
With this new PC installation, I'm still using Word 2003,
which is the same version that I used previously. However, the PC's
operating system is now XP, whereas it was previously Windows 2000.
Any ideas?
Thank you!
Janice

Peter and Brian, THANKS so much! RoboHelp for Word is working
now.
Peter, your advice to install RoboHelp AFTER installing Word
was key in solving this problem.
For a quick summary of the result -- our Help Desk
uninstalled and reinstalled Outlook, Word, and RoboHelp. Then they
reinstalled Word and Outlook; needed to change an "Advanced"
setting in outlook; to get Word to stop giving me the error
messages, they needed to redo my user profile. Then after I was
confident that Word and Outlook were working correctly, this
afternoon I installed RoboHelp X5 via my CD, and then downloaded
and installed these two patches from Adobe.com:
- rho_x501.exe (for the RH Office Word 2003 Support Update)
- rho13_x502.exe (for the Microsoft XP Service Pack 2 Support
Update X5.0.2).
I'm so thankful that RoboHTML and RoboHelp for Word seem to
be working well! Thanks again!
Janice
P.S. I do have one more question about a patch that I've not
yet loaded, but I'll post that under a separate subject.

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    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 14.0.0.100825
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    Blame Module Version: 14.1.0.110310
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    #  2  0x4132c0a1 in _MsoFLoadControl + 0x000039F1 (MicrosoftOffice + 0x002df0a1)
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    #  5  0x432d7baa in _SetFocus + 0x0000018F (WLMUser + 0x0000dbaa)
    #  6  0x432d6f4f in _DefWindowProcA + 0x00001EDA (WLMUser + 0x0000cf4f)
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    # 10  0x432d789c in _EnumWindows + 0x00000895 (WLMUser + 0x0000d89c)
    # 11  0x432d7a09 in _EnumWindows + 0x00000A02 (WLMUser + 0x0000da09)
    # 12  0x432e83f6 in _EndDeferWindowPos + 0x00000990 (WLMUser + 0x0001e3f6)
    # 13  0x432dcc3f in _DefFrameProcA + 0x00000DE3 (WLMUser + 0x00012c3f)
    # 14  0x43303a2a in _AfxShowWindow + 0x0000019A (WLMUser + 0x00039a2a)
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    # 18  0x3e72dbf5 in __mh_execute_header + 0x00002BF5 (Microsoft Word + 0x00002bf5)
    # 19  0x3e72dba6 in __mh_execute_header + 0x00002BA6 (Microsoft Word + 0x00002ba6)
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    #  1  0x93178382 in ___kevent + 0x0000000A (libSystem.B.dylib + 0x00027382)
    #  2  0x93177f59 in __dispatch_queue_invoke + 0x000000A3 (libSystem.B.dylib + 0x00026f59)
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    edi: 0x00205770  esi: 0xb0206d38  ebp: 0xb0206d08  esp:0xb0206ccc
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    edi: 0x010001c0  esi: 0xb0289000  ebp: 0xb0288fc8  esp:0xb0288f6c
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    1: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    2: Microsoft Word (14.0.0.100825 Reg=en Loc=0x0409): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
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    4: MicrosoftSetupUI (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14/ MicrosoftSetupUI
    5: MicrosoftComponentPlugin (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftComponentPlugin.framework/Vers ions/14/MicrosoftComponentPlugin
    6: Netlib (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib
    7: MicrosoftOLE (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/Micr osoftOLE
    8: MicrosoftOLEAutomation (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versio ns/14/MicrosoftOLEAutomation
    9: merp (2.2.4.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp
    10: MSXML (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML
    11: MicrosoftOffice (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/M icrosoftOffice
    12: OfficeArt (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/OfficeArt.framework/Versions/14/OfficeA rt
    13: MicrosoftOleo (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/Mic rosoftOleo
    14: MicrosoftMathFont (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/14 /MicrosoftMathFont
    15: MicrosoftChartPlugin (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Versions /14/MicrosoftChartPlugin
    16: MicrosoftPTLS (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftPTLS.framework/Versions/14/Mic rosoftPTLS
    17: MsgrLibClient (8.0.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MsgrLibClient.framework/Versions/14/Msg rLibClient
    18: MBURibbon (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURibb on
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    20: WLMUser (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMUser.framework/Versions/14/WLMUser
    21: WLMGraphicsDevice (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMGraphicsDevice.framework/Versions/14 /WLMGraphicsDevice
    22: WLMKernel (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMKernel.framework/Versions/14/WLMKern el
    23: Gfx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Gfx.framework/Versions/14/Gfx
    24: SmartArt (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartArt
    25: MicrosoftCloudServices (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftCloudServices.framework/Versio ns/14/MicrosoftCloudServices
    26: mbustrings (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbustrings.framework/Versions/14/mbustr ings
    27: mbulocale (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbulocale.framework/Versions/14/mbuloca le
    28: wlmstrings (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/wlmstrings.framework/Versions/14/wlmstr ings
    29: CocoaUI (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/CocoaUI.framework/Versions/14/CocoaUI
    30: MicrosoftOfficeDRM (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOfficeDRM.framework/Versions/1 4/MicrosoftOfficeDRM
    31: ThreadPool (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/ThreadPool.framework/Versions/14/Thread Pool
    32: MicrosoftMenuLibrary (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMenuLibrary.framework/Versions /14/MicrosoftMenuLibrary
    33: StdUrlMoniker (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/StdUrlMoniker.framework/Versions/14/Std UrlMoniker
    34: Uniscribe (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Uniscribe.framework/Versions/14/Uniscri be
    35: mbuinstrument (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbuinstrument.framework/Versions/14/mbu instrument
    36: WinCrypto (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../../WinCrypto.framework /Versions/14/WinCrypto
    37: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../Libraries/mbupgx.dylib
    38: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    39: mbunamedstrings (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../mbunamedstrings.framework/Ve rsions/14/mbunamedstrings
    40: CocoaTooltipParser (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../CocoaTooltipParser.framework /Versions/14/CocoaTooltipParser
    41: DocEx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../DocEx.framework/Vers ions/14/DocEx
    42: WinHttp (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinHttp.framework/Ve rsions/14/WinHttp
    43: MicrosoftCredui (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCredui.fram ework/Versions/14/MicrosoftCredui
    44: MicrosoftDDCS (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftDDCS.framew ork/Versions/14/MicrosoftDDCS
    45: WinAPIUI (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinAPIUI.framework/V ersions/14/WinAPIUI
    46: MicrosoftCSI (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCSI.framewo rk/Versions/14/MicrosoftCSI
    47: MetEx (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MetEx.framework/Vers ions/14/MetEx
    48: MicrosoftFBA (14.1.0.110310 Reg=(null) Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftFBA.framewo rk/Versions/14/MicrosoftFBA
    49: XPG (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/../../../XPG.framework/Versions/14/XPG
    50: MicrosoftFS (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/../../../MicrosoftFS.f ramework/Versions/14/MicrosoftFS
    51: MicrosoftWlmFile (14.1.0.110310 Reg=en-US Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWlmFile.framew ork/Versions/14/MicrosoftWlmFile
    52: MicrosoftWebServices (14.1.0.110310 Reg=en-US Loc=0x0000): /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/../../../MicrosoftWebServices.fr amework/Versions/14/MicrosoftWebServices
    53: Oimg (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/../../../Oimg.framework/Versions/14 /Oimg
    54: DisplayServices (290 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    55: AGL (AGL-3.0.12 Reg=English Loc=0x0000): /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    56: LaunchServices (362.3 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    57: SystemConfiguration (1.10.2 Reg=English Loc=0x0000): /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    58: ColorSync (4.6.8 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    59: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    60: IOSurface (74.1 Reg=English Loc=0x0000): /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    61: DiskArbitration (2.3.1 Reg=English Loc=0x0000): /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    62: SecurityHI (36638 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    63: libvMisc.dylib (vecLib 3.6 Reg=English Loc=0x0000): /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    64: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    65: DSObjCWrappers (134 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    66: CrashReporterSupport (258 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    67: Help (41.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    68: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    69: libauto.dylib: /usr/lib/libauto.dylib
    70: ApplicationServices (38 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    71: CoreFoundation (550.44 Reg=en_US Loc=0x0000): /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    72: QTKit (1791 Reg=English Loc=0x0000): /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    73: SecurityInterface (40418.0.1 Reg=English Loc=0x0000): /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    74: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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    76: MonitorPanel (1.3.0 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
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    81: CommonPanels (91 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
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    92: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
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    98: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    99: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    100: libz.1.dylib: /usr/lib/libz.1.dylib
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    102: ImageCapture (6.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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    104: VideoToolbox (484.60 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
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    107: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    108: vecLib (vecLib 3.6 Reg=English Loc=0x0000): /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    109: DesktopServicesPriv (1.5.11 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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    111: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
    112: Metadata (507.15 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    113: QuickLook (327.7 Reg=English Loc=0x0000): /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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    126: OSServices (359.2 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    127: QuartzCore (227.37 Reg=English Loc=0x0000): /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    128: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
    129: SearchKit (1.3.0 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    130: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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    132: QuartzComposer ({156.30} Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
    133: SpeechRecognition (3.11.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    134: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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    136: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    137: DictionaryServices (1.1.2 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    138: LangAnalysis (1.6.6 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    139: CoreMediaIOServices (1497 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
    140: Kerberos (6.5.11 Reg=English Loc=0x0000): /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    141: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    142: QuartzFilters (1.6.0 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    143: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
    144: HTMLRendering (1.1.4 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    145: CoreData (251 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    146: CoreVideo (45.6 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    147: CoreUI (114 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    148: RawCamera (608 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    149: PDFKit (2.5.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    150: TrustEvaluationAgent (1 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    151: Ink (107 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    152: libkxld.dylib: /usr/lib/system/libkxld.dylib
    153: OpenGL (1.6.14 Reg=English Loc=0x0000): /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    154: Accelerate (Accelerate 1.6 Reg=English Loc=0x0000): /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    155: AudioUnit (1.6.7 Reg=English Loc=0x0000): /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    156: JavaScriptCore (6534.57.3 Reg=English Loc=0x0000): /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    157: MeshKitIO (49.2 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
    158: CarbonCore (861.39 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    159: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    160: ImageCaptureCore (1.1 Reg=English Loc=0x0000): /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    161: libcups.2.dylib: /usr/lib/libcups.2.dylib
    162: CoreMedia (484.60 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
    163: Security (55002 Reg=English Loc=0x0000): /System/Library/Frameworks/Security.framework/Versions/A/Security
    164: MeshKitRuntime (49.2 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
    165: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    166: ImageKit (1.0 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    167: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    168: CFOpenDirectory (10.6 Reg=English Loc=0x0000): /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    169: MeshKit (49.2 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
    170: WebCore (6534.57.2 Reg=English Loc=0x0000): /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    171: CFNetwork (454.12.4 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    172: SpeechSynthesis (3.10.35 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    173: ImageIO (3.0.6 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    174: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    175: AddressBook (883 Reg=English Loc=0x0000): /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    176: Quartz (1.5 Reg=English Loc=0x0000): /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    177: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    178: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    179: CorePDF (1.4 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
    180: AppleVA (4.10.27 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
    181: CoreAudio (3.2.6 Reg=English Loc=0x0000): /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    182: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    183: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    184: MediaToolbox (484.60 Reg=English Loc=0x0000): /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
    185: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    186: QuickTime (1791 Reg=English Loc=0x0000): /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    187: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    188: vImage (4.1 Reg=English Loc=0x0000): /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    189: AppKit (1038.36 Reg=English Loc=0x0000): /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    190: PrintCore (312.7 Reg=English Loc=0x0000): /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    191: Carbon (152 Reg=English Loc=0x0000): /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    192: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    193: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    194: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    195: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    Operating System Information
    Operating System: Mac OS X 10.6.8 (Build 10K549)
    CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
    gestaltSystemVersion err = 0, result = 0x1068
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
    Microsoft Application Information:
    Error Reporting UUID: 3F516802-AEA7-42A8-9F3B-93311230EF70
    Time from launch: 0 hours, 0 minutes, 0 seconds
    Total errors on this client: 11

  • HT203175 I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

    I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

    try with this one
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    Word will not open anymore after update

    Hold down the Shift key when launching Word.
    If that fails, try deleting this file.
    ~/Library/Saved Application State/com.microsoft.Word.savedState
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    we have a mac laptop and dont have any problems with pdf files but our imac will not open them.  any suggestions?

    Back up all data.
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    I have a new camera - nikon D610
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    My Macbook (13 inch 2008) running OS 10.6.8 is having trouble with some applications.  Word will not even open.  I cannot print from text edit or Preview or Adobe.  Excel sometimes opens but very slow.  What could be wrong?  I have repaired permissions, used an antivirus program, deleted some old MS fonts, and still no change.  I have 1 G RAM and there seems to be plenty available and I have 50 G of hard drive space empty.

    Well, first 1gb of Ram is not plenty. It's the absolute bare minimum just to run OS X 10.6.8. The MS Office applications are ram hogs also. I would recommend three things.
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    If your Safari keeps crashing, or if you are updating Safari (or just have):
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