With Reader XI There was an error opening this document. Access denied

Hi there, It looks like I have a simular problem. I also get the error "There was an error opening this document. Access denied." This when I tried to open the file by clicling on the file. When I try to open the file from out Adobe reader it gives me the error "You don't have permission to open the file" I use Adobe XI. My OS is W8.1 By clearing protected mode doesn't help. This is what I found sofar: Only the PDF files in the documents and subfolders are giving me this error. PDF files in other folders are fine. When I copy PDF files from the documents folder to Desktop they open without any problem. First I thought I might be a permission problem with the Documents folder, but I have full access. Other files in the Documents folder like Word and Excel files open fine with MS Office. My laptop has WinXP and is shared with my PC when I open PDF files on my laptop by using the network share they open without problems. So it looks like only the PDF files in my Documents folder. I'm not sure but before upgrading to W8.1 from W8.0 I can't remember if I had this problem, but I think I did not have it. To make it even more interested is that I have also Adobe Acrobat Writer on my PC what I use for my buisiness. When I open the PDF files with this program they open without any problem. Therefore I believe it is not a permission problem, I still believe it is a problem with Reader XI, but than only after upgrading to W8.1, but as I already mentioned I'm not sure for 100% only that sofar I know it never happened under W8. Has anyone out there simular problems? And hopefully with a fix.

This is what I did sofar: Deleted reader XI and reinstalled same problem.
Because I think the problem is with reader XI I deleted again XI and installed reader X.
With this version I can open PDF files located in the documents folder without any problem.
For now I keep using version X until they fixed version XI
This proves that reader XI will not work under W8.1 when opening PDF files in de documents folder.
Bennie

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Can't open a pdf file: there was an error opening this document access denied

Could anyone help in this problem I am facing. I have scanned documents as PDF and they opened nicely but after I renamed the files I am not able to open them. I get the message 'There was an error opening this document. Access denied'. When I try to copy/paste the document I also get the message 'cannot copy accounting 3: access is denied. Make sure the disk is not full or write-protected and the file is not currently in use'. I resterated Windows but still get same message although new files I scan open nicely even if I rename and/or copy/paste. Thank you

Announcement: Would you like to help us improve Adobe Reader?
Hi All,
We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.
To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.
We look forward to your active participation, feedback and help towards making Reader a better product.
Thanks and regards,
Adobe Prerelease Team

Keep Getting error : There was an error opening this document Access Denied.

Ok after update my adobe reader is giving the following error. I have reloaded the download, I used the download fixer, I changed the security setting to under preferences, and advanced security and unchecked the enable protected mode at start up. Ive restarted my computer.... trying to create document in word and then save as PDF so I can email to printer or to another computer on older system to avoid losing fonts etc. HELP .... I use this feature a lot and was working till the darn update.

You get this when trying to do what?
On what operating system?
Using what Reader version?

Adobe Reader XI- There was an error opening this document. This file cannot be found.

The file opens in Adobe Reader 9.0 without problems. If copy file to my hard drive the file opens correctly in Adobe Reader XI. This is happening to all my users using Adobe Reader XI.

Shakti K(Adobe)
Thank you for your response.
I figured out the problem but have not resolved it yet. We are a County agency with a shared environment. Somehow some of the folders in the shared folder area turned into shortcuts instead of folders. I figured out whenever there was a shortcut icon for the folder instead of a folder none of the PDF files would open with the new Adobe Reader XI. If I added the same PDF file to a folder that did not use the shortcut the file would open correctly. In the past, we did not occur this problem with any other Adobe Reader product so this is something new when using the Adobe Reader XI.
Another team is working on fixing the folders so this problem does not occur.
Is there anything that Adobe can do to fix this problem?
Thanks,
1) Are they facing the issue with any spciecifc PDF file? or any specific shared path? specific shared paths
2) Is the shared path is of any special file system (like DFS etc)
3) Is citrix involved somewhere? We do use Citrix but not for Adobe
4) Are users on similar platform (like WinXP) or it is varied? Varied platforms
5) Are users any special kind of users (roaming users, users with redirected appdata etc)
Thank you.
Debra
[private data removed]

"there was an error opening this document the root object is missing or invalid" adobe reader 9

I get the following message every time I try an open some of my saved PDF files in Adobe Reader 9
"there was an error opening this document. the root object is missing or invalid."
these files are not down loaded from a website, they are files I greated some time back and I have not opened in a while.
I am runing window XP and this dos not happen with all my PDF files.
can you help.
James

Sounds like the files are corrupt. Time to restore them from a good backup.

With OSX10.7.5 and Adobe Reader 11.0.02 when I try to open a PDF downloaded from the web I get 'There was an error opening this document. This file is damaged and could not be repaired. Preview will not open either. Older PDFs OK.

I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
I was recently prompted to update Adobe software but did not note exactly what the update was nor when it was done.
Reader and Preview will both open PDFs I downloaded a week ago. Reader will also open files downloaded on another Mac running OS X 10.0.0 and copied to my Mac. Any ideas?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Adobe Reader 11.0.06 "There was an error opening this document. Access Denied"

Windows 7 64-bit
If I go into My Windows 7 Documents Library folder (which is redirected by Group Policy to a network share), I get "There was an error opening this document. Access Denied". If I then map a drive to the share, I can open the PDF without the error message.
I've read a workaround for some time now for older versions has been to uncheck Enable Protected Mode at startup under Security (Enhanced) in Preferences. I find this does work but this is probably not the best way to handle this situation.
I've also read one person removed the desktop.ini on the desktop to resolve.
Is there any official response from Adobe on this issue that I can be pointed too? Are others still having this issue?
We plan to update several thousand clients and I'd like resolve this issue before we do.

We tried 11.0.05, 11.0.06 and 11.0.07 with the same result on different computers with different local Admin accounts.
When we re-install 10.1.0 the issue is gone and Protected Mode is enabled.
We then returned to 11.0.06 or 11.0.07
I'm logged in with a local Admin account.
I turned on Protected Mode Logging and captured what happens when I attempt to double click a pdf file in my Documents Library with 11.0.06 installed. Access Denied.
I then doubled clicked the file from a drive mapped to the same share and the file opened.
[06:11/16:02:40] Adobe Reader Protected Mode Logging Initiated
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\Software\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[06:11/16:02:41] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\Volume{a758d00a-e81c-11e2-b856-806e6f6e6963}\$Extend\$Reparse:$R:$INDEX_ALLOCATION
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:41] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:41] real path: \??\UNC\nawrcs-bbc1fs\mousers\u212940\Documents\Citrix Adding a Printer.pdf
[06:11/16:02:41] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:46] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:46] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:46] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\AppData\Local\Microsoft\Windows\Caches\cversions.1.db
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateKey: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \REGISTRY\USER\S-1-5-21-1691402968-2266345157-3523873211-67461\Software\Adobe\Adobe Acrobat
[06:11/16:02:47] Consider modifying policy using this policy rule: REG_ALLOW_ANY
[06:11/16:02:47] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:47] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:47] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY
[06:11/16:02:48] NtCreateFile: STATUS_ACCESS_DENIED
[06:11/16:02:48] real path: \??\C:\Users\c702939\Desktop\desktop.ini
[06:11/16:02:48] Consider modifying policy using these policy rules: FILES_ALLOW_ANY or FILES_ALLOW_DIR_ANY

Adobe reader: there was an error opening this document. this file cannot be found.

Windows XP Professional sp2 machine
512 memory
ie sp2
when opening two pdfs from a website links receive the error, "there was an error opening this document. this file cannot be found"
If you save the file to the pc, then open the .pdf it opens ok
other pdfs open ok from browser from same website and different websites
had customer try on another's machine; the two pdfs opened ok
tried Adobe Reader 8.1, 9.0, and Adobe Professional 8.0
uninstalled reader and professional; deleted directories; reinstalled reader and professional(placed into a separate directory); same error
On the machine tried admin accounts, under customer's profile made admin account, renamed the customer's account so that another account was freshly generated, all generated the same error.
Ran ccleaner to clean up files in the registry and temporary internet files, then repaired adobe - same error
repaired internet explorer - same error
scoured web for same error but most were applications trying to open the pdfs, a few errors were for programming php, a lot of questions but few answers in context of current issue. the ccleaner and repairing ie were resolutions i found on the web.
nothing was listed in msoft's ie knowledgebased searched.
any help would be appreciated.

I get the same message when I try to open a pdf attachment in my free AOL e-mail account. This problem just started today for some unknown reason. I have Adobe Reader 9 and never had a problem before. If I forward e-mails with a pdf attachment to my Road Runner account, I can open it with no problem. I can't seem to find any answers to this problem. Frustrating! HELP!!!

How to deal with "There was an error opening this document, the file is damaged and could not be"

Hello, everyone:
I open one pdf document with Adobe Reader 9.3, but it appeared that "There was an error opening this document, the file is damaged and could not be repaired".. and I found that another several pdf document in the same folder that I have not opened for a long time is also "damaged and could not be repaired".
But in the same folder, other documents of different types are ok, does that mean there is something wrong with my hard drive?
Has anyone else run into this issue or have any suggestions?
Thank you very much

It could be that the directory is damaged. It could be that at one time you had a virus that did damage, it is hard to say. Do you have a good backup?

My PDFs with form fields get "There was an error opening this document. The file is damaged and could not be repaired." on anothers computer, PC and MAC

Im creating PDFs through InDesign and using Acrobat Pro 9 to add fields. I save them to allow ADobe Reader people to use them. Everything works fine on Pro and Reader on my end with a PC as well as someone elses PC. But one person using Mac said some forms work and some dont. Those that dont get the error "There was an error opening this document. The file is damaged and could not be repaired." Ive resaved them and made sure they work and same problem. There is nothing overly coplex about the PDFs either, a date field at the most. They are using Reader 9.1.
I found out the other day that one person who can open them adds info to them saves them and send over to that other person and cannot open any of them after they have been edited, same error. He even tried on a PC and still gets it.
I dont know what to do. I know it has to be on his end and not mine. What else can I suggest to him??

It sounds like they are using an earlier version of Acrobat or Reader, though you said Reader 9.1. If you add some features in AA9 that are new, it appears that earlier versions see the new features as damaged files. At least that is my guess. Try using Reduce File Size or PDF Optimize to save to an earlier version and see if that helps. The other option is that you are getting them messed up in e-mail because many client look at PDF files as ascii and do not encrypt them. In that case force the encryption. You can also send them in ZIP form.

There was an error opening this document. Adobe Reader XI

Win Xp, Sp 3. When converting a word-dokument with Acrobat Elements 7.05 the immediately opening in Adobe Reader XI fails with several of the "well known" messages "There was an error opening this document. File not found" and "There was an error opening this document. Access denied" (translated from Danish).
The fix by setting this registry entry:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\Privileged]
"bProtectedMode"=dword:00000000
seems to help. But is that a sane solution?

Hi P.Allan,
By making the registry setting entry:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\Privileged]
"bProtectedMode"=dword:00000000
Reader will become unsecure.
Please make it back to 00000001 to make Reader more secure.
Also, please let me know the following:
1) Is the converted PDF got saved?
2) If yes, please let know the path where it get saved?
3) If yes, can the converted PDF file be opened in ReaderXI from next time?
Thanks
Shakti

Adobe reader issue there was an error opening this file. the file cannot be found. How to fix this?

We are opening pdf file in flex air application. but for some user we are facing this issue.

Problem is not being able to open pdf attachments. Get this error message: "There was an error opening this document. The file is damaged and could not be repaired."
I searched on the web and in the context of a discussion I located, an Adobe professional posted this solution: HKCU\Software\Adobe\(product name)\(version)\AVGeneral\bValidateBytesBeforeHeader=dword:00000000.
I am accustomed to attempting to fix things myself, but I am not a computer science person so it's always a stretch for me. If I get a little guidance I can usually make necessary corrections. I hope that I can with this issue..
Still hoping that someone will know how to fix the error problem which according to what I read is a software issue having to do with the program not understanding something in the pdf header...

There was an error opening this document. There was a problem reading this document (14). need help

i can open other files on adobe except one, and this is the message i get. "There was an error opening this document. There was a problem reading this document (14)." how can i fix this?

What is the version of your Adobe Reader? It sounds like you are using the desktop version of Adobe Reader.

AIR, Acrobat/Reader XI 11.0.06 - There was an error opening this document. This file cannot be found

Hi,
After Adobe Reader and Acrobat updated to v11.0.06 I've started getting the following error message when I try to load PDF file into my AIR application on Windows (Vista and 7) machines: "There was an error opening this document. This file cannot be found."
I'm loading PDF just like it's been described in Flex/AIR documentation. HTMLLoader loads html that looks like: <html><body><object id="PDFObj" data="app:/pdfs/test.pdf" type="application/pdf" width="100%" height="100%"></object></body></html>
The file is in place and I've tried opening it from the Reader itself without any errors. When I uninstall Reader XI and install Reader X instead everything comes back to normal and the file is opened without an error.
What was changed in the Acrobat/Reader 11.0.06 that it prevents PDFs from being opened from AIR application? Or was it changed even before 11.0.06?
Kind regards,
Roman

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

Reader Error: There was an error opening this document. The file size exceeds the limit allowed...

The full error is: There was an error opening this document. The file size exceeds the limit allowed and cannot be saved.
I didn't think Reader had a size limit? The file is only a couple of hundred MB.
Does anyone have an idea what could be causing this error?
-Richard.

Is that an online document, or a local one?
If online, see http://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/error-0x800700df-the- file-size-exceeds-the-limit/d208bba6-920c-4639-bd45-f345f462934f

With Reader XI There was an error opening this document. Access denied

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