With verson 12.01.26 my iTunes can no longer connect to the iTunes store or iTunes Match

After downloading iTunes version 12.01.26 on my PC my iTunes can no longer connect to the iTunes store or iTunes Match. My itunes displayed a message at the top that it was connecting to the iTunes Store. After closing my laptop and opening it again after a few hours, there was a message stating that my computer was unable to connect to iTunes because of a problem with my internet connection. My laptop is connecting fine with the internet, yet not through the iTunes program, or at least it seems that way. I'm not positive but  feel like the issue may have stemmed when I downloaded the new version, I think maybe I messed up the process somehow by closing my computer or something.

Hello there, gracieflad.
The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
Can't connect to the iTunes Store - Apple Support
Thanks for reachign out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • HT5622 When Playing candy crush or dice with friends, I can no longer connect to the apps store

    When Playing candy crush or dice with friends, I can no longer connect to the apps store to purchase items like lives, dice etc.  This seems to be since the upgrad to IOS7.  Thoughts?

    Hello there, gracieflad.
    The following Knowledge Base article offers some practical and detailed steps to help resolve issues with not being able to connect to the iTunes Store with iTunes on your Windows computer:
    Can't connect to the iTunes Store - Apple Support
    Thanks for reachign out to Apple Support Communities.
    Cheers,
    Pedro.

  • Ok so we bought an ipodtouch for my daughter and when she connected to the computer all of a sudden she lost all her pics and she can no longer connect to the app store on  her ipod.. any suggestions why and what can be done?

    ok so we bought an ipod touch for my daughter and when she connected it to the computer after she downloaded itunes, she was asked if it was her ipod or a new one, so she clicked on her ipod and lost all her recent pics plus is unable to locate the app store on her safari on her ipod touch. any suggestions as to what went wrong or what should be done ? should we restore or what?
    much appreciated if there is anyone else who had this happen to them.

    - The iPod got erased since it sounds iTunes identified that the iPod has been synced with another computer and she said yes to making this computer her syncing computer. It could also she restored the iPod from the backup of another iPod, iPhone or iPad that was in iTunes. If in iTunes you go to Preferences>Devices is there a backup listed for her iPod with a date/time when she first connected the iPod to the computer. If so then restore the iPod from that backup.
    iOS: How to back up
    Note synced media like apps and music are not included in the backup,
    You can redownload iTunes purchases by:
      Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Regarding the App store. The App store is not in Safari. It is a separate app. Also, could the Apple store be hidden by Restrictions? Settings>General>Restrictions. Further, can you find the App store via the Spotlight search on the iPod?

  • TS1368 Just changed modems, can connect via wifi with my phone to surf net, but can no longer connect to apple ap store?

    Just changed modems, can connect via wifi to surf the net, but can't connect via wifi to update aps in iTunes store

    OK thanks, I thought that maybe some of the iphone 3s were not able to connect to Wifi,

  • After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    After i redeemed my itunes gift card, i can't purchase anything in the app store or itunes store. When i press purchase, the security questions page will pop up and after you answered all questions it will force restart my iphone. Can anyone help me?

    Hi godfest,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    - Judy

  • I can no longer connect to the available wi fi networks with my ipad 1

    For some reason I can no longer connect to the available wi-fi networks with my ipad...help

    If no change after powering your iPad off and on and/or after a reset which is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release, try resetting network settings on your iPad at Settings > General > Reset > Reset Network Settings. This will erase all saved wi-fi network settings from your iPad. This will require rejoining every wi-fi network your iPad has access to when returning within range of such a network.
    If no change after this, try restoring your iPad with iTunes as a new iPad or not from your iPad's backup.
    If no change after restoring as a new iPad, your iPad has a hardware problem.

  • Unknown error -3212. I updated to iTunes 11.4.  I can no longer connect to the Store.

    I updated to iTunes 11.4 when prompted.  I can no longer connect to the Store.  Tried all troubleshooting, checked Firewall, and my internet connection is fine.  I re-downloaded iTunes and selected the "repair" radio button.  Still has not resolved "unknown error occurred (-3212)".  Does anyone have any other suggestions?

    Hey there ILSquid,
    It sounds like you have checked your firewall settings, and your internet connection but cannot get to the iTunes Store with your iTunes application and you get this error number 3212. I would look over the troubleshooting in the following article to see what steps have yet to be done. Infact I would recommend doing the troubleshooting sequentially from top to bottom. 
    Can't connect to the iTunes Store
    If you still cannot get to the iTunes Store there is a more advanced troubleshooting article with more to try, here:
    iTunes: Advanced iTunes Store troubleshooting
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore.Nothing will load unter the features or charts tab. Any Suggestions?

    I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?

    You would get better response from the iTunes community forum.
    Have a nice day!

  • Can no longer connect to the internet with the 580...

    Hi, my PC was able to connect to the internet with my 5800 via a USB cable.  Now, I can no longer connect to the internet with the 5800 via a USB cable. 
    I had never tried connecting the computer to the internet with the 5800 via Bluetooth prior to this incident, so I tried that.  Strangely, it works.  
    My question is how come I can no longer use the 5800 via USB as a modem, but how come the 5800 via Bluetooth still works as a working modem?
    Sorry, if my sentences are confusing.  I have a terrible headache at the moment.  While the Bluetooth connection works, I just feel better using the USB connection and knowing that my 5800 has a clean bill of health. 
    BTW, my PC is on Windows 7 Professional at the moment.  I've tried uninstalling the Ovi Suite and reinstalling it, but that didn't work.  I've also tried using PC suite instead of the Ovi Suite but that didn't work either.  What other options do I have, beside hard resetting the phone?  Thanks in advance.        
    Edit: BTW, the message shown when I tried to connect to the internet with the 5800 USB modem was "failed to establish a network connection". 
    Solved!
    Go to Solution.

    Hi,
    I am so  much tierd by trying to connect my phone to pc.
    I have nokia 5800,and I used to connect my phone to PC by USB cable.
    But from last 5 days I could not able to connect it.
    The problem is that,
    when I connect phone to pc,notification comes up that phone connected via ovi suit,but within  a minute or 2,
    "porable device" icon disappears from the task bar in the right hand corner,so connection could not proceed further.
    Please help me in this asap.
    I had tried following already:
    1.format my PC
    2.Installed new ovi suit
    now please give me a proper solution on that.
    thank you.

  • I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    I can no longer connect to the iTunes Store on my laptop, what could the problem be?

    Hi curterb,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Regards,
    - Brenden

  • My iPod (first generation) cannot connect to the app store nor iTunes. What can I do so that it connects again?

    My iPod (first generation) cannot connect to the app store nor iTunes. What can I do so that it can connect and I can install apps or music once more? Also, when I go on the internet and try to search solutions, it freezes and I have to hold the power button for 20 seconds for it to go to lock screen. Any solutions?

    Safari does work, right?
    Can't connect to the iTunes Store
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
    It appears you have the original, 1G, iPod, You can update as far as 3.1.3 here:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)       
    https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage
    Identifying iPod models

  • Can not connect to the apps store nor iTunes on my ipad

    I Can no longer downloads from the apps store on my iPad. It says I can't connect to iTunes StoreStore

    Cannot connect to iTune Store
    http://support.apple.com/kb/ts1368
    http://support.apple.com/kb/ts3297

  • How can I deauthorize a computer that can no longer connect to the internet or is no longer working ?

    How can I deauthorize Itunes on a computer that can no longer connect to the internet or is no longer working ?

    You can't, which shouldn't be a problem unless you have 4 other computers authorized with the iTunes account and you need to authorize another.
    Once you have authorized 5 computers, you can de-authorize all computere from a computer that is currently authorized followed re-authorizing the current active computers that need to be authorized.

  • WRT54G ver. 6 can no longer connect to the internet after reset

    I reset my WRT54G ver. 6 to clear the password, and now I can no longer connect to the internet with it. I can see the router itself from my PC, but that is all. I've followed the directions here for connection problems, but I can't seem to get an IP Address for it in the Web Configuration tool. Anybody have any thoughts?

    Since you reset your router, you need to reconfigure it back again. try the online utility that automates the configuration. download Easy Link Connect utility at www.linksys.com/connect then download "Netset" and follow instructions.
    if not Easy Link connect didnt work then you need to do the configuration manually.
    1. check physical connection modem should be connected wired to internet port of the router then PC to numbered ports of the router.
    2. Brighthouse i believe is cable connection, right? try power cycle your devices (turn off modem and router then turn on modem 1st then router next). check if your online.
    3. if not. check PC ip. click "start" then "run" type in "cmd" then press "OK". the command prompt should pop-up. type "ipconfig" and check IP and gateway. you should be getting an ip: 192.168.1.x and gateway: 192.168.1.1
    4. access router. open IE, then type in http://192.168.1.1 on address bar.
    5. you will be prompted with username and PW. "admin" is the default password. on setup, just below are subtabs. select "MAC address clone". in it, set "mac clone" to "enable" then click on "clone" then "save settings".
    6. power cycle devices again. try to go online
    note: if you dont have latest firmware. try updating if needed
    Message Edited by whodas on 11-07-200601:28 PM
    it is EVIL enough for GOOD men do NOTHING.

  • IMac Can No Longer Connect to the Internet

    My parents use a 2006 Intel Core Duo iMac (the 17", 1.83GHz model) running OS 10.6 (Snow Leopard). They typically connect to the internet using a wireless network set up using an Airport Extreme with RCN as their ISP.
    As of yesterday, the computer can no longer connect to the internet, while all other computers in the house, both Mac and PC, still can. I've tried power cycling the modem and the router, connecting using ethernet, and connecting the computer directly into the modem. Thus far, none of these attempts have succeeded. I've taken a look at the network settings for the computer and while networking is most certainly my thing I wasn't able to detect a change. As a last ditch attempt I tried using Google's public DNS service, rather than RCN's default, but that made no difference, so I've reverted it.
    I realize that the information available in this thread is almost certainly too little to guess at what the problem might be, but I'm more than happy to fetch information that might be helpful in finding a solution.
    Thanks for taking the time to read the problem; hopefully there's an obvious solution.

    JJ247 wrote:  I typically say a restore would correct any software issues but your drive is dead.
    "Drive is dead????" what in this thread gives you that idea? What card might be failing?
    Agent: do you have any Input Managers (might be called Input Methods) either in the Home Folder/Library or in the HD/Library (not /System/Library.)
    Yes, do try another Account and test for this there.
    I know you've already tried Google DNS, but try OpenDNS
    You don't need to go to the OpenDNS site to use OpenDNS. Simply open Network>Advanced>DNS in Sys Prefs and enter the following numbers for the interface you use, e.g. Airport or Ethernet,
    208.67.222.222
    208.67.220.220
    Hit OK and then Apply. Make sure those numbers are entered above any others you may have there.
    To check to see if it's working
    http://www.opendns.com/welcome/

Maybe you are looking for