Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.

I've already tried shutting down and re-installing.

Son of Ralph please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors. The steps are beneficial regardless on if you are receiving an error number or not.

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All I get is message "Download Error" Contact customer support. That contact is apparently impossible!!!!! Could be Mavericks 10.9.3. everything worked until recently.

If I try to download anything now, I get message "Download Error - Contact customer support." I have Mavericks 10.9.3 on my Mac. Up till recently I had downloaded Photoshop and Illustrator and Lightroom 5. Now I am getting nothing for my money. Rostov

Rostov please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
237" iMac

I wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time!

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

In creative cloud - the apps will not load - I get a download error contact support

in creative cloud - the apps will not load - I get a download error contact support

WHAT download error? - Please read, and answer as much as you can https://forums.adobe.com/thread/1499014

When I click on the apps tag in creative live, I get the message download error contact customer support click help which led me here

Hi What should I do next?

Hi,
I will assume that you're on MAC ,go to :
/Users/[user name]/Library/Application Support/
Select Adobe folder and click "CMD + I "
Gave read and write permissions to all users .
Click on the gear at the bottom and apply the changes to included items .
Retry .

Trying to install my apps, and am getting a 'Download Error: Please try again or Contact Support'.

Hi
I am trying to install my apps through Adobe Creative Cloud Desktop and all I'm getting is 'Download Error: Please try again or Contact Support'. I don't have any support number, or anything like that. If I try to reload, it doesn't do anything.
Is there anyway where I can fix it?? I have even tried to reinstall the software still with no luck.
Hope that you can help.
Damian

Hi Damian,
You can follow the article: Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application which will help you to get your issue fixed.
Let us know if it still gives you any issues.
Thanks,
Ratandeep Arora

Why can I all of the sudden NOT be able to make purchases within my app but I can buy songs and anything else???? I am getting a "your purchase didn't go through contact customer support

I Have never had any issues and I spend money on a game I'm playin, because I have that right and work for my money. Why now am I getting this when I have almost 500 songs and tons of apps?? There's noone to call on a weekend and I should be able to spend money if I want. I would think that they would have emailed me or something

We are fellow users here on these forums, we won't know why you are getting a message to contact iTunes Support. If you haven't already done so then you will have to contact them :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption

I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to u

I'm getting a Download Error warning after attempting to download and install CC. No error code – just a button prompt to Reload Applications which takes me straight back to the Download Error. All my previously installed CC apps work fine but I need to upgrde to be compatible with colleagues. Thanks

I'm having exactly the same problem......I'm running an iMac with OS X 10.10.1. We have BT fibre optic business broadband. Everything has been running just fine until about 2 weeks ago when the apps in my CC panel just disappeared. I have made no changes to our systems and I am the only person to administer it all.....

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT1947 I see 2 apple tvs on my ipad, iphone, and within the remote app. How do I get rid of the "old" one?

I changed the AirPlay password on my apple tv, and now I see 2 apple tvs on my ipad, iphone, and within the remote app. How do I get rid of the "old" one?

Can be closed. Problem disapeared on its own!

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

I get a download error on the creative cloud desktop app. When I click reload applications it remains the same. How can I get this message to be removed?

Hi Bericala,
Same issue has been discussed in the below mentioned link.
1) Creative Cloud "Download Error" message
2) Creative Cloud - Download error - stubborn error
Let me know if it helps.
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
Thanks,
Eshant Jindal

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

My Creative Cloud wont show the Apps, it says download Error contact support. And on the Home Menu on the creative cloud for MAC desktop it just loads and loads and never stops. Help please!!

Hypesuh I would recommend reviewing both Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html and Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html as it appears both documents are applicable towards the difficulties which you are currently facing.

When on Facebook (for example), Firefox is not allowing me to open pictures; when using apps, the bottom of the screen is missing so cannot utilize the apps. All working on Safari; just downloaded new Firefox 4, so seems to be a problem with this version?

Question
When on Facebook (for example), Firefox is not allowing me to open pictures; when using apps, the bottom of the screen is missing so cannot utilize the apps. All working on Safari; just downloaded new Firefox 4, so seems to be a proble

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
See also "Help About".
*Tap the Alt key or press F10 to show the Menu bar.
In current Firefox releases (29 and later) the orange Firefox menu button has been replaced by the three-bar Firefox Menu button at the far right end of the Navigation Toolbar and this button is always visible, whether you have the menu bar visible or hidden<br>A consequence of this location is that you no longer can hide the Navigation Toolbar
*There is a star like button next to the search bar on the Navigation Toolbar to bookmark the current web page and a "Show your bookmarks" button next to it to open the Bookmarks in a drop down menu.<br>You can find "Show All Bookmarks" to open the Bookmarks Manager (Library) at the bottom of this drop-down list
*If you bookmark a page then "Bookmark This Page" in the Bookmarks menu changes to "Edit This Bookmark"
*You can make the title bar visible via the "Title Bar" button at the bottom left in the Customize palette window
It is still possible to have the menu bar visible via the right-click context menu of a toolbar to have menus like the File menu with Print (Ctrl+P) and Print Preview and the Bookmarks menu available.
See also:
*https://support.mozilla.org/kb/how-to-make-new-firefox-look-like-old-firefox
*https://support.mozilla.org/kb/common-questions-after-updating-to-new-firefox
*https://support.mozilla.org/kb/learn-more-about-the-design-of-new-firefox

Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.

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