Wk 8 - Video of the week: Improving speed with a B...

Question

Hi Everyone
This weeks video shows you how to fit a BT Accelerator.  Extension wiring around your home can affect your broadband speed. Fitting a BT Accelerator (which you may also have heard called an iPlate) can really help improve it.
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Thx
Kerry
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Answer 1

I came across a facility to check on reported faultsb at https://www.bt.com/consumerFaultTracking/secure/faults/tracking.do?pageId=5&reload=true
so I tried it out to find only the last fault (Sept 14th) - it took ages to load BT's speedchecket and eventually after running it the speed was 0.62mb - so it had obviously speeded up by then. last week on one occasion it was running at 0.22mbits and earlier that day I had 0.0mbits - however the fact it gave me a result at all suggests it was more than that (perhaps the software was "too ashamed" to say what it really was!). If so the software is more intelligent tan most of the people at the call centre.
The thing is since switching to BT I get around 0.7-0.8mb but when I complain it sometimes goes up to 1 or 1.1mb but within 24 hours it drops to 0.8 and after another 24 hours bottoms out at 0.6-0.7 once more. On several occasions BT has sent out engineers, and it seems the "fault"  is around 700m of cable - that is, 700m down the road there is a 4mbits service but at my roadside connection point the speed is around 1mbit (on a good day, just after BT resets the kit at the exchange). I have madee a dozen calls this year - but only the last one (2 weeks ago) is shown on the tracking service - and that was closed a week ago - there are no details it just saus "closed").
All BT did wes reset the exchange equipment on the day I called - as the speed went up to 1m as usual and as I predicted it was down to 0.6 again 2 days later. BT recons that they are providing me with 1mb speed and that is all they are obliged to do. but that is like a Reliant Robin dealer saying he can prove the car will run at 50mph and goes to the top of a gradient turns the car around, gets the needle up to 51mph going down the hill and then says - see it will do more than 50. Rubbish service is rubbish service.
R