WLAN Card Issue Probook 4530s

I hope you all can help with an issue I am having. I do IT support for a school that ordered a ton of HP Probook 4530s laptops.
One of them has developed an issue. The user said that one day she had wifi and the next she simply didnt. I have ran every hardware and software test known to man. I have tried resetting the bios, I have tried un and reinstalling the drivers and the HP connection utility, I have tried EVERYTHING.
The wireless device simply does not show up. Not as disabled, not even in device manager.
I tried replacing it with the same model adapter and nothing changes.
I tried replacing it with a different model adapter. After that, when I started the computer and an HP error message popped up that said something like "The adapter you have installed is not supported by this computer." I would press enter (I think) to continue and then it would start like normal. Once it started, Windows didn't recognize that device. Not as unknown hardware or anything else.
Does this mean a bad motherboard? I just don't understand how the BIOS picked it up the replacement as an incompatible device but Windows wouldn't recognize it.
Anybody have any suggestions?
Computer is running Windows 7 Pro x64 and is joined onto a domain.

Hi:
You can only install a supported wireless card listed in the service manual and it must have the HP Part number on it or it will not work.
The only suggestion I can offer is to make sure you have the connection manager software installed and see if you can turn the card on using that software.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...
I assume it is not something simple like the user inadvertently turned off the wireless button as shown in the illustration in chapter 2 on page 11, and identified on page 12?
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03054480/c03054480.pdf
Paul

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my probook 4530s running windows 7 home premium core i3 was one year old in june 2013. I have started to notice that the fan makes a loud noise sometimes. It use to run continually before and pick up speed when I use to play heavy graphic games which i presume is normal. Now I have noticed that the fan does not work that often and my processor heats up to 82c (doing normal browsing) and then the fan comes on, that also in small bursts.
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You can try to clean your fan or replace thermal grease or thermal pad on the CPU which is under teh heat sink.
You can get the tehrmal grease from any computer store
Take a look at the link below for cleaning the FAN
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01657439&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
You can download Self maintenance guide to see how to open the unit
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&contentType=Support...
If you want to purchase new FAN, please visit hp.com to get it.
http://h20141.www2.hp.com/hpparts/Default.aspx?mscssid=680DC927350A4DBC83C5673AA6E89BBD&cc=US&lang=E...
Although I am an HP Employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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Hello Dear, Sir/Madam,
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Windows Edition:
Windows 7 Home Premium
Copyright © 2009 Microsoft Corporation. All rights reserved.
System:
Manufacture:                                  Hewlett-Packard
Model:                                             HP ProBook 4530s
Processor:                                     Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz 2.10 GHz
Installed memory (RAM):            4.00 GB
System type:                                  64-bit Operating System
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WAITING FOR YOUR REPLY.

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Hi,
Unfortunately you can't upgrade video card on your machine:
http://www.cnet.com/laptops/hp-probook-4530s-15/4507-3121_7-34537996.html
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
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Hi @dindanas,
Your ProBook 4530s is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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HP Probook 4530s (Intel Core i5). RAM 6 GB, Hard 750 Gb, Radeon 1 GB card,
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It sounds like your laptop is possibly overheating ,which will cause a shutdown. Have you checked your cooling fan to be sure it is working? Cleaned the vents/ports with compressed air to increase airflow?
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Hi @AKTG
I see that you are looking for a list of compatible processors for your ProBook 4530s. Here is the Maintenance and Service Guide for your model. On page 97 you will see a list of compatible processors and how to replace it.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

WLAN Card Issue Probook 4530s

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