WLC 5508 and CAP3502 Primary SW Version

Hi,
I have a total of 70 CAP 3502 installed, but I am having difficulties managing one single CAP.
The problem CAP is running 7.0.94.21
All other CAP are running 7.0.98.0
7.0.94.21 is associated with the WLC, but I cannot see it on the WCS - DHCP option 241 is set (obviously).
I am not able to download 7.0.98.0 to the CAP - returns an "Unable to start pre-download" message.
Has anyone else experienced the same issues?
Thanks.
Dan

leo,
taken me a day or so to get down here and have a look - I have added the following;
Extracting files...
ap3g1-k9w8-mx.124-23c.JA/ (directory) 0 (bytes)
ap3g1-k9w8-mx.124-23c.JA/html/ (directory) 0 (bytes)
ap3g1-k9w8-mx.124-23
*Nov 5 00:38:20.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: xx.xx.x.xxx peer_port: 5246
*Nov 5 00:38:20.000: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Nov 5 00:38:20.572: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: xx.xx.x.xxx peer_port: 5246
*Nov 5 00:38:20.572: %CAPWAP-5-SENDJOIN: sc.JA/html/level/ (directory) 0 (bytes)
ap3g1-k9w8-mx.124-23c.JA/html/level/1/ (directory) 0 (bytes)
extracting ap3g1-k9w8-mx.124-23c.JA/html/level/1/appsui.js (557 bytes)
flashfs[1]: writing to flash handle 0xA61290, device 0, offset 0x1AC0000, length 0x208: Read Verify Failed
flashfs[1]: sector ptr: {0xD6, 0xEB}
flashfs[1]: filesystem marked down. Use "fsck" to recover.
%Error writing flash:/update/ap3g1-k9w8-mx.124-23c.JA/html/level/1/appsui.js (I/O error)ending Join Request to xx.xx.x.x
00
*Nov 5 00:38:20.572: %CAPWAP-5-CHANGED: CAPWAP changed state to JOINperform archive download capwap:/ap3g1 tar file
*Nov 5 00:38:20.578: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
*Nov 5 00:38:20.585: %CAPWAP-5-CHANGED: CAPWAP changed state to IMAGE
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:21.626: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:24.605: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:27.622: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:27.625: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:30.641: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:33.661: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Failed to store image.
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Image data: Failed to decode image data message element.
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Failed to decode Image data request.
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 15 state 10.
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Nov 5 00:38:36.678: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from xx.xx.x.xxx
*Nov 5 00:38:39.698: %DTLS-3-BAD_RECORD: Erroneous record received from xx.xx.x.xxx: Duplicate (replayed) record
*Nov 5 00:38:41.554: %CDP_PD-2-POWER_LOW: All radios disabled - NON_CISCO-NO_CDP_RECEIVED (0000.0000.0000)
., 1) 5 00:39:08.592: %CAPWAP-3-ERRORLOG: Retransmission count for packet exceeded max(CAPWAP_ECHO_REQUEST
*Nov 5 00:39:08.592: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to xx.xx.x.xxx:5246
*Nov 5 00:39:08.592: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Nov 5 00:39:08.592: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
Unable to create temp dir "flash:/update"
Unable to create temp dir "flash:/update"
Unable to create temp dir "flash:/update"
*Nov 5 00:39:18.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: xx.xx.x.xxx peer_port: 5246
*Nov 5 00:39:18.000: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Nov 5 00:39:18.575: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: xx.xx.x.xxx peer_port: 5246
*Nov 5 00:39:18.575: %CAPWAP-5-SENDJOIN: sending Join Request to xx.xx.x.xxx
*Nov 5 00:39:18.575: %CAPWAP-5-CHANGED: CAPWAP changed state to JOINperform archive download capwap:/ap3g1 tar file
*Nov 5 00:39:18.581: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
*Nov 5 00:39:18.581: capwap_image_proc: encounter flash problem, retry here
*Nov 5 00:39:18.581: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
*Nov 5 00:39:18.581: capwap_image_proc: encounter flash problem, retry here
*Nov 5 00:39:18.581: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
*Nov 5 00:39:18.581: capwap_image_proc: encounter flash problem, retry here

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Hello,
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Here below a snapshot:
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=5 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=2 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=56 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=105 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=433 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=100 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=300 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=466 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=711 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=900 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=55 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=52 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=54 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=200 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=57 ms TTL=55
Réponse de 172.16.1.1: octets=32 temps=800 ms TTL=55
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thx

Looks to be wither a duplicate address issue or a configuration issue. Try to test with only using the 2.4ghz and then again with only the 5ghz and see if you see a difference.
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Help out other by using the rating system and marking answered questions as "Answered"

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i have a wlc 5508 and 40 access point 1141n
there are 1500 users connected with this controller 5508.
but when i ping at my gateway ,there is a disturbance in the temp response .
Here below a snapshot:
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=5 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=2 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=56 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=105 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=433 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=1 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=100 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=300 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=466 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=711 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=900 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=55 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=52 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=54 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=200 ms TTL=55
Réponse de 172.16.1.1 : octets=32 temps=57 ms TTL=55
Réponse de 172.16.1.1: octets=32 temps=800 ms TTL=55
anyone help me
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Looks to be wither a duplicate address issue or a configuration issue. Try to test with only using the 2.4ghz and then again with only the 5ghz and see if you see a difference.
Thanks,
Scott
Help out other by using the rating system and marking answered questions as "Answered"

An issue with WLC 5508 and 7921 phone

Hello all!
I have a system with WLC 5508 and some 1242 APs. And I use a lot of 7921 phones.
One of 7921 phones was in trouble. It loses registration, disconnect conversations...
I installed the trial WLC and run voice diagnostics.
I saw some of "Potentially degraded QoS in downlink direction because of incorrect packet classification" messages and one "Fair upstream packet loss ratio: 1,2%, which is less than threshold 2.5%"
As I understand all of 7921 phones in these area are affected.
what does it mean? I set up Platinum QoS for voice WLAN. I don't have any qos configuration string for AP and WLC ports on switches...
any ideas?
thanx in advance

Sergey:
There is one application called "WLC Config analyzer". You save your "show run-config" from your WLC in a text file and import it by this application. it will analyze the file for you and tell you what recommendations for voice are missing so you improve them.
When importing a config file you choose what voice clinets you are using, so you need to choose cisco 7921 to it tells you what config improvemetns is needed based on 7921 needs.
Here is the link to download the application:
https://supportforums.cisco.com/docs/DOC-1373
download the latest versoin.
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If useful please don't forget to rate.
Amjad

Port channel WLC 5508 and 3750

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LAG is enable on WLC, and Port channel is configured on 3750, Please see the configration and Port channel status below:-
(Cisco Controller) >show lag summary
LAG Enabled
interface Port-channel14
description Port Channel to WLC001
switchport trunk encapsulation dot1q
switchport mode trunk
end
sh etherchannel 14 summary
Flags: D - down        P - bundled in port-channel
        I - stand-alone s - suspended
        H - Hot-standby (LACP only)
        R - Layer3      S - Layer2
        U - in use      f - failed to allocate aggregator
        M - not in use, minimum links not met
        u - unsuitable for bundling
        w - waiting to be aggregated
        d - default port
Number of channel-groups in use: 14
Number of aggregators:           14
Group Port-channel Protocol    Ports
------+-------------+-----------+-----------------------------------------------
14     Po14(SD)        LACP      Gi1/0/22(I) Gi2/0/22(I)
sh run int g1/0/22
Building configuration...
Current configuration : 209 bytes
interface GigabitEthernet1/0/22
description Trunk to WLC001 DistPort1
switchport trunk encapsulation dot1q
switchport trunk native vlan 254
switchport mode trunk
channel-group 14 mode active
end
sh run int g2/0/22
Building configuration...
Current configuration : 209 bytes
interface GigabitEthernet2/0/22
description Trunk to WLC001 DistPort2
switchport trunk encapsulation dot1q
switchport trunk native vlan 254
switchport mode trunk
channel-group 14 mode active
end

What is the spec of WLC 5508 and 4402, CPU and MEM? Thanks.

I cant found any information about WLC 5508 and 4402s' spec of what type of CPU and size of MEM. Thanks.

4402 is having 512MB memory where as 5508 is having 1GB (based on "show memory statistics" output)
Also during bootup it will show (here is 4402 as example)
System will now restart!
Bootloader 7.0.116.0 (Apr 13 2011 - 14:30:45)
Motorola PowerPC ProcessorID=00000000 Rev. PVR=80200020
CPU: 833 MHz
CCB: 333 MHz
DDR: 166 MHz
LBC: 41 MHz
L1 D-cache 32KB, L1 I-cache 32KB enabled.
I2C: ready
DTT: 1 is 33 C
DRAM: DDR module detected, total size:512MB.
512 MB
8540 in PCI Host Mode.
8540 is the PCI Arbiter.
Memory Test PASS
FLASH:
Flash Bank 0: portsize = 2, size = 8 MB in 142 Sectors
8 MB
L2 cache enabled: 256KB
Card Id: 1540
Card Revision Id: 1
Card CPU Id: 1287
Number of MAC Addresses: 32
Number of Slots Supported: 4
Serial Number: FOC1229F08U
Unknown command Id: 0xa5
Unknown command Id: 0xa4
Unknown command Id: 0xa3
Manufacturers ID: 30464
Board Maintenance Level: 00
Number of supported APs: 12
In: serial
Out: serial
Err: serial
HTH
Rasika
**** Pls rate all useful responses ****

Cisco WLC 5508 and AP 2702i

Hello,
i'm tryin to install a WLC 5508 with version 7.6.120 and with AP 2702i with the follwing firmware ap3g2-rcvk9w8-xx ( 15.2(4)JB5), i've configured saticly the capwapp with the follwwing configuration:
IP Address         172.17.255.234
IP netmask         255.255.0.0
Default Gateway    172.17.255.254
Primary Controller 172.17.255.239
The controller iw the IP 172.17.255.239 and i've connectivity between the both equipments, there's no firewalls between them, however i can't register the AP with the controller, anyone have some idea?

Hi,
May be AP comes with mesh image: You cans ee in logs
If it is with mesh image then use this:
1. Log into your Wireless LAN Controller.
Select the Security tab.
Expand AAA and select AP Policies.
Click the Add button in the far right.
Under Add AP to Authorization List, enter the MAC Address of the Access Point in the MAC Address text box.
Click the Add button.
Click the Apply button
Now your AP must be in downloding state.
2. When the AP finally show up under the Wireless tab, check the AP Mode . It may operating in ‘Bridge’ mode. This is incorrect. It should be in ‘Local’ mode.
If your AP is in ‘Bridge’click the name of the AP under the AP Name column. Under the General tab, click the AP Mode drop down box and select ‘Local’. Click the Apply button in the top right.
Now AP should now be working fine.
Hope it helps.
Regards
Dont forget to rate helpful posts

WLC 5508 and mobility groups

Hi,
We are using 2 WLC 5508 running 7.0.98.0 sw (AP's are 1142) at our primary site. They are hosting 3 different WLAN/SSID's, one for guest and the
other 2 are for corporate access. We have put the WLC's in a mobility group, say "AAAA".
Now we have the need for our UK peer site to publish a corp WLAN that exists in UK - at our site, and when trying to configure for that (following the c70cg.pdf) - I put the WLC's for UK in a new mobility group, say "BBBB". But i can't add our WLC's into that mobilty group
(i get a duplicate mac address message).
What's the correct way of configuring this, does all WLCs need to be in the same mobility group?
Is there some reason why we can't have 2 mobility groups? Is there any upside/downside to configuring 2 mob. groups?
Any clearification would be greatly appreciated
BR
//Mikael

I think you are misunderstanding , so far what you did on your local swedish site is correct. Your two swedish WLCs have to be in their own same mobility group so you can give seamless roaming to your wireless users across your swedish area without interruption.
On a WLC mobility group config page, you can have only one entry per WLC, this is why you are getting the duplicate error message.
WEBGUI - CONTROLLER - MOBILITY MANAGEMENT - MOBILITY GROUPS
If you want to put your 4 WLCs so they exchange mobility messages, the following has to happen on all 4 WLCs.
xx:xx:xx:xx:xx:xx 192.168.1.1 uk
yy:yy:yy:yy:yy:yy 192.168.1.2 uk
zz:zz:zz:zz:zz:zz 172.17.1.1 sweden
aa:aa:aa:aa:aa:aa 172.17.1.2 sweden
Note when you add WLC on the mobility section, the WLC start sending messages to each like, hey i have this client and you have that client and so on. But this has nothing to do with what you are trying to achieve.
With regards to the execs that are coming, yes, replicate the SSID and point it to the Radius Server they have in UK, add your swedish WLC(s) as a NAS on the Radius Server and it should work as if they were in UK. that should be enough and i advise you to do the following for mobility groups config.
on the two UK WLCs
xx:xx:xx:xx:xx:xx 192.168.1.1 uk
yy:yy:yy:yy:yy:yy 192.168.1.2 uk
on the two Swedish WLCs
zz:zz:zz:zz:zz:zz 172.17.1.1 sweden
aa:aa:aa:aa:aa:aa 172.17.1.2 sweden
hope i cleared it out for you. greeting from cold Belgium tonight :-) and hope the execs will enjoy Sweden!

WLC 5508 and AIR CAP 1602I

Hello,
We've got a problem with the AP (AIR CAP 1602I) which is managed by WLC 5508(7.4.100.60)
Users connect to the AP with VOIP phones(Avaya).. and there are following problems during calls
-robot voice
-strong noise(even if call is not made, just speaker is on)
Strange thing is that there is no problem with older APs which are managed with the same WLC.
Any idea?
Thanks in advance

Well that can be a cause also. I would look at using 7.4.110.0 which is MR1. If that doesn't help, then open a TAC case as it might be something else. Going to v7.5 I don't think will fix the issue.
Many times I would go the the manufacture and find out if the support a certain code or not. It's nice when they do test to make sure it still works. Some manufactures do test and will suggest code versions and that's when you have to decide if the 1602 was really needed or just keep adding 1262's since there was only 3 added.
Sent from Cisco Technical Support iPhone App

WLC 5508 and ACS server

Hi,
Apologies if this has been answered before. I did a search, but unable to find anythimg.
What I would like to do is be able to have a WLC 5508 as the local RADIUS DB and authenticator, but then be able to have an ACS server in a central location as a backup and then replicate between them.
In other words set up groups for my remote sites in the central ACS server, which then replicates only the correct group to the remote sites. This allows less adminstrative overhead, as we just update the central one.
Is this possible and how would I configure the WLC to do this ?
Thanks

Hi,
if I understood your request, you want to replicate user information between an ACS and a WLC right ?
That's impossible.
ACS can only replicate with other ACS running the same version. No other ways of synchronization exists.
Regards,
Nicolas
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WLC 5508 and CAP3502 Primary SW Version

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