WLC 5508 upgrade to software 7.6

Hi,
I upgraded Cisco WLC from version 7.5 to 7.6, but unfortunately I lost connection to WLC. After upgrade I restarted the wireless controller but it didnt come up. The fiber port of WLC connnected to switch is showing down , down but the service port is showing up. I cannot login through serice port also.
The controller is at remote location and I am at main office, I want to know does the configuration WLC had got lost after upgrade and why the fiber port is showing down, down in switch?
Thanks.
Shakeer

It is less than 90 days since we purchased the controller. How can I open a case ? When I am entering S/No it is showing not covered under service contract.
1. Send an email to [email protected] Make sure the following details are included in the email: S/N of the appliance, nature of the problem, your CCO login.
2. You'll receive a response saying that you are not entitled, so you need to scanned copy of the appliance's delivery receipt/docket, the appliance's purchase order. Scan those and reply to this email.

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2 Cisco WLC 5508 controllers and software upgrade 7.6.130 + FUS 1.9

Hi
I have two WLC 5508 controllers that need 7.6.130 and FUS 1.9 installed. (Current version 7.3 and FUS 1.7)
Configuration: One controller is at Site A and the other controller is at Site B (two different states..)
They're configured so that if Site A goes down, Site A AP's will failover to Site B and vice versa ..
- What would be the recommended approach for upgrading the software to 7.6.130.0 (from 7.3) and also upgrading FUS 1.9 (from 1.7)?
My plan was to download 7.6.130.0 to both controllers and pre-download the software to all AP's (about 100 total between both sites) and then reboot the controllers at night at the same time? Or one before the other?
Step 2. Install FUS 1.9 to each controller.
I'm concerned over what might happen during the upgrade and AP failover etc..
Thanks

This is what I would do:
Upload v7.6.130.0 to all WLCs and then use the pre image download to push the image to all access points.
Dont reboot the wlc
Image swap in the access points so that v7.6.130.0 is primary
Move all access point to one of the WLCs (A)
Enable ap AAA authentication on the WLC that has no access points and the one you will work on first. This prevents access points from joining
Reboot the WLC (A)
Upload the FUS 1.9.0.0
Reboot WLC (A) this takes up to 45 minutes
When the WLC (A) comes back online, uncheck ap AAA authentication
Move access points from WLC (B) to WLC (A)
Enable ap AAA authentication on WLC (B)
Perform all the other task you did earlier on WLC (A)
That's it.
-Scott

WLC 5508 upgrade

Hi All,
We currently have 4 x WLC 5500 (AIR-CT5508-K9) V01 and V02
So two in one datacenter and the other two in another datacenter. They are connected via Mobility group to and BOYD open wifi with an Anchor WLC the other 1.
All four of them are 7.4.110.0 and the APs we use are AIR-LAP1142N-E-K9 and AIR-CAP2602I-E-K9.
We are looking to get 2700 or 3700 AP so we can use 802.11ac, but we need to upgrade all WLC to 7.6.130.0.
1. is it a direct upgrade from 7.4.110.0 to 7.6.130.0?
2. If I upgrade one datacenter one weekend and the other next weekend, during that week two WLC would be 7.4 and other two 7.6 would it break or cause issue with Mobility group to and BOYD open wifi with an Anchor WLC?
3. Can any please provide step to step guide for the upgrade from 7.4 to 7.6?
Many Thanks
appreciate it :)

Hi Rasika,
Many Thanks for your reply and help!
1. In regards to Upgrade the FUS, is it required to be upgraded once the WLC are upgraded to 7.6 or is just good practice?
2. Or I can I upgrade the FUS another time?
Here is our sysinfo
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.4.110.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS
System Name...................................... bupa-sw_sta-un1-dcwlc
System Location.................................. Unit1 DC
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... 10.96.5.10
Last Reset....................................... Software reset
System Up Time................................... 448 days 13 hrs 9 mins 12 secs
System Timezone Location......................... (GMT) London, Lisbon, Dublin, Edinburgh
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... GB - United Kingdom
Operating Environment............................ Commercial (0 to 40 C)
--More-- or (q)uit
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +39 C
External Temperature............................. +26 C
Fan Status....................................... OK
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 7
Number of Active Clients......................... 572
Memory Current Usage............................. Unknown
Memory Average Usage............................. Unknown
CPU Current Usage................................ Unknown
CPU Average Usage................................ Unknown
Burned-in MAC Address............................ 64:00:F1:F1:1E:40
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 175
3. Also once Ive upgraded the WLCs from 7.4 to 7.6, should I reboot the WLC and let it upgrade all APs, the upgrade the FUS or upgrade FUS after upgrading the WLC without the reboot which is required?
Many Thanks,
Zilad

Some C1242 Radios are disabled after WLC 5508 upgrade to 7.3.101.0

          One week ago I use a WLC 5508 to place and replace another WLC 5508 with version 6.0.199.4, when I conect the new WLC all AP´s works OK only 10 dont work and not are recognizes from the WLC with version 7.3.101.0. The fail is the radios stay disabled. All ap´s are AIR-AP1242G-AK9 . See the image below, the only difference this ten AP´s are conected in switches cisco all the rest are connected in switches of ohter vendor.
If possible some command in the configuration is not neccesary and make the bad function?
This is tipically config apllied by the customer in they cisco switches
interface   GigabitEthernet0/22
description PB-RS-A22
switchport access vlan 5
switchport mode access
switchport port-security
switchport port-security aging time 2
switchport port-security violation restrict
switchport port-security aging type   inactivity
macro description cisco-desktop
spanning-tree portfast
spanning-tree bpduguard enable
I reed some documents but i don´t found the right solution can any help me?
Thank

Are the APs being powered through POE or perhaps an injector (if injector, do you have the injector override enabled for joined APs with their radios down?) What's the disparity of the models; are all 1242s in this "down radio" state, or only the 1242s plugged in to the Cisco Switches?
When you say the 10 don't work and are not "recognized" by the WLC, are you indicating that they have not re-joined the newer WLC or are they joined but their radios are not operationally up? Please clarify the state of these APs.
http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn73.html#wp965532
Please note that a version prior to 7.0.98.0 cannot be upgraded directly to 7.3.101.0 from the WLC perspective, but it's possible your 1242 AP's image (used from the 6.0.199.4 release) is not able to properly join and download code for the 7.3.101.0 WLC that was put in to place. The 1242 APs in your scenario would still be running the old 6.0.199.4 image.
I'm curious what all is or isn't happening from the questions above, but you may need to load a newer recovery release on the 1242s to have them join properly - or - downgrade the WLC to a version that allows a direct upgrade from 6.0.199.4 such as 7.0.240.0. Let the APs join the downgraded WLC and finish up any image downloads and re-join, then upgrade the WLC back to 7.3.101.0 (would recommend latest 7.3.112.0 instead) and see if they rejoin and radios are online.

WLC 5508 - upgrade image + H-REAP

All, good day.
I have a bug reported (CSCsy23704) for the H-REAP functionality. This sunday I will perform an image upgrade to try to solve this issue.
What would it be the best image to go for?.
After the upgrade, what will happen with the APs?, should I reconfigure them or they will enter in contact with the WLC automatically?.
Current image is 6.0.199.0
The WLC is a 5508
Thanks in advance!!

After you load the code on the WLC you can use the pre download feature. Tis will allow you to push the new image to the ap before you reboot.
Steve
Sent from Cisco Technical Support iPad App

Wlc 5508 upgrade problem from 7.0.116.0 to 7.0.235.3

We have two WLC model 5508 with the follwing information
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.116.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS + LDPE
System Name...................................... WLC-IDB-3
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 10.80.2.250
Current Boot License Level....................... base
Current Boot License Type........................ Permanent
Next Boot License Level.......................... base
Next Boot License Type........................... Permanent
Configured Country............................... SA - Saudi Arabia
I tried to upgrde the software version to 7.0.230.0 or 7.0.235.3 but wlc displayed the following message
ERROR: Incompatible SW image.ERROR: Please install the Data Payload Encryption licensed image”
please i need the necessary steps to resolve the problem.
Regards ,

Hi,
This issue occurs because the Controller has an LDPE image installed, which is only needed in Russia where Data DTLS Payload Encryption is regulated by the Government. Cisco only recommends using this image if you reside in Russia. To resolve this issue and put the standard image on
To follow the steps go through the below link
http://sigkillit.com/tag/error-incompatible-sw-image-error-please-install-the-data-payload-encryption-licensed-image/

WLC 5508 upgradation from 7.4.100.0 to 7.4.110.0

Hi All,
We have upgraded the wlc from 7.4.100.0 to 7.4.110.0. where we found after reboot the configuration has failed to load with the below errors.
Cryptographic library self-test....passed!
XML config selected
XML root tag XML_mapping_variables not found
XML root tag XML_mapping_variables not found
XML root tag XML_mapping_variables not found
XML root tag XML_mapping_variables not found
XML root tag XML_mapping_variables not found
Parse error at line 6:
not well-formed (invalid token)
Validating XML configuration
Read HA Config before validation
octeon_device_init: found 1 DPs
readCPUConfigData: cardid 0x6070001
Parse error at line 3:
unclosed token
XML root tag XML_config_variables not found
XML root tag XML_config_variables not found
XML root tag XML_config_variables not found
XML root tag XML_config_variables not found
Parse error at line 5:
unclosed token
We have reloaded the configuration on the controller. What might be cause for this.??
Regards,
Channa

Did you try to factory default the WLC and rebuild it from scratch? You shouldn't have any issues when upgrading, but when you upgrade and the configuration gets corrupt, there is noting you can do, except to rebuild the WLC. If this is part of an HA AP SSO setup, then you need to make sure you reset the peer and then the primary. Question is.... are you running HA AP SSO and if not, is the WLC working fine after a reboot?
Scott

Cisco WLC 5508 with 3702APs - mobile hotspot for 2000 Guest users

Cisco WLC 5508 with 3702APs - mobile hotspot for 2000 Guest users
I've been given a fantastic "opportunity" by my boss to use our existing wireless infrastructure to provide internet access to potentially upto 2000 VIP guests arriving with BYOD devices, in a very densely populated area for a 3 day event. We are talking an area of approx 200m x 15m. Think of it as an awards ceremony/concert. The solution will also be mobile so we will be using internet breakout from different telcos as it will move to approx 20 countries. The area is also incredibly densely populated with other wifi APs. I did a brief site survey and AirMagnet could detect over 2500 other 'rogue' APs from where I was stood! I hope CleanAir works!
We need a simple authentication method for them to connect with zero admin from our side. We don't want to just offer up a rolling daily PSK as that's a bit amateur and we don't really want the VIP guests sharing the PSK with others during their stay. Ideally they could self-provision by providing an email address.
I know the WLC can handle webauth for local users but I don't think it scales very well. ie I don't think I can offer the account to several hundred people.
Cisco ISE looks a very expansive (and expensive) product but I don't think we need all it's capabilities (do I?). It would be nice to just ask a potential user for their email address and grant them access and email them next year. I've seen Cisco NAC but that looks over the top too for just guest users who will only be accessing a shared internet connection.
I've seen 3rd party supposed software solutions from Kiosk Antamedia etc do they work with Cisco Enterprise WLC solutions?
We'd like to limit users to a certain (low) bandwidth and block (say) torrent traffic to keep the general user experience worthwhile.
Does anybody have any case study documents or experience of such a project? As well as the authentication it's how well the APs will handle the dense potential number of clients trying to connect in such a confined space.
Any suggestions would be gratefully appreciated from the knowledgeable community.
Cheers,
Mike

Hi Rasika,
We are having WLC 5508 model with software version running 7.4.121.0. AP Models are AIR-CAP2602I.
Normally our WAN links are good even while the issue pertains. We are connected to remote offices over ipsec site to site vpn for WAN. The link latency in WLC between the AP and the controller shows <1ms.
currently the Guest network is using WPA2-PSK auth given in the controller. we are trying to find a option to make the Guest wireless auth local to the office, and see if this solves the problem.
any suggestions,
Thank you,
Arjun

WLC 5508 webauth_bundle

Hi
I'm trying to upload webauth_bundle-1.0.2.zip file on WLC 5508 controller with software version 7.0.220.0 via tftp server.
First the controller says that "Unknown bundle type. Valid bundle is a tar file." so I unzip file and create a tar file and now WLC says
"Error: Webauth Bundle file transfer failed - File is too big".
Could someone help me
thanks

Antonello,
What you need to do is extract the webauth_bundle-1.0.2.zip file. This zip files has all the different types of webauth or pasthrough examples and login.tar files. Take a look at the readme.html file inside of the zip and that will explain the different bundles. When you decide on one, you can upload the login.tar file.
These examples allowyou to customize them. Hope this helps.

WLC 5508 Software Upgrade

Hi There,
I have upgraded the software version of a WLC 5508 that was running version 6.0.182.0 to 7.0.235.0 version. Looking at the show sysinfo on the controller (as shown below), I notice the Field Recovery Image Version has the previous version. As far I understand that image version will kick in if the 'ESC' character is hit during the boot up process.
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.235.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS
Can someone please explain if the FRIV should be upgraded, if yes what is the best way? or otherwise if it should be ok to leave as is?
Best Regards,
egua5261

Thanks for the info. I've upgraded it.
(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.235.0
Bootloader Version............................... 1.0.16
Field Recovery Image Version..................... 7.0.112.21
Firmware Version................................. FPGA 1.7, Env 1.8, USB console

WLC 5508 FUS+Software upgrade

Hello,
I have 2 controllers 5508 (7.0.98.0) and i want to upgrade to version 7.4.110.0.
What is the recommended sequence for software upgrade and FUS ugrade to 1.7.0.0?
First to upgrade the FUS,reload the controller and then the upgrade the software or the opposite?
Is possible to download both files and reboot the controllers later?
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.98.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... N/A
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS
System Name...................................... WLC-5508-A
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Thanks.

"Field Upgrade Software (FUS) is a special AES package that contains several system related component upgrades. These include the bootloader, field recovery image, and FPGA/MCU firmware. Installing the FUS image requires special attention because it installs some critical firmware. The FUS image is independent of the runtime image"
Yes, this is highly recomended to do this upgrade. Otherwise you may have wired issues of APs are not working as expected.
Here is a document explain this process
https://supportforums.cisco.com/docs/DOC-23757
Here are some reference post FUS upgrades helped
https://supportforums.cisco.com/thread/2250073
https://learningnetwork.cisco.com/thread/63054
HTH
Rasika
*** Pls rate all useful responses ****

Upgrade Software Version WLC 5508

Dear,
i try to upgrade the software from 6.0.199.4 to 7.5.102
can we do it directly or we shoud upgrade gradually first from 6.0 to 7.0 then 7.5 ?
when we try from TFTP it give error [code file error disconnected- unknown error]
tru FTP error is [cont send replay disconnected]
Can you Help me Please

addition to Sandeep & Scotts feedback,
When you do the upgrade, make sure your 5508 FUS also get upgraded to latest version 1.9.0.0. Here is the release notes for that
https://www.cisco.com/en/US/docs/wireless/controller/release/notes/fus_rn_OL-31390-01.pdf
This process will take 30-40min & do this within a sufficient outage/maintenance window.
Here is the release notes for 7.4.121.0(7.4MR2) the one I would recommend
http://www.cisco.com/en/US/docs/wireless/controller/release/notes/crn74mr02.html
Also refer the compatibillity matrix to see which product it will support depending on the products that are available at your environment
http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html
HTH
Rasika
**** Pls rate all useful responses ****

WLC 5508 Software 7.2.103.0 to 6.0.199.4 is possible to degrade

Hi i got my first WLC 5508 with software 6.0.199.4 and i deployed in site and the branches i have started registring AP's HREAP mode.
And its working fine .
The second WLC came with software 7.2.103.0 so i doubt if i connect this WLC IN one of the site so it will be a issue .
So whats the best practice. is it possible to Downgrade the second WLC to 6.0 version

You better upgrade both WLCs to the latest version. Besides the bug fixes that you get, there are many new features in 7.0 than 6.0. also, 7.2 is having more features than 7.0.
If you want anyway to downgrade, that is possible. But you may lose your configuratoin. so you need to take the precautions and get a backup before the downgrade.
HTH
Amjad
You want to say "Thank you"? Don't. Just rate the useful answers, that is more useful than "Thank you".

Upgrade WLC 5508 Ver. 7.0.98.0 to Ver 7.6.110.0

i will upgrade WLC 5508 Ver 7.0.98.0 with License 50 AP. to Ver 7.6.110.0 will it ask to install license ?

No, It will not ask for again.
Just upgrade the software.
Regards
Dont forget to rate helpful posts

WLC 5508 7.0.98.0 problem with locpRxServerTask missed software watchdog

Hi
today my wlc 5508 crash. after trying to get access via sp. i doesnt reponds. so i rebooted. in the sh tech i saw this message which i gues indicates the RC of the failure.    ANY IDEAS...
*             Start Cisco Crash Handler Serv               *
Sys Name:       usa-5354-wlc-02
Model:          AIR-CT5508-K9
Version:        7.0.98.0
Timestamp:      Thu Jan 5 05:43:13 2012
SystemUpTime:   254 days 4 hrs 46 mins 24 secs
pid:            1225
TID:            944042816
Task Name:      locpRxServerTask
Reason:         Reaper Reset
timer tcb:      0x2572
timer cb:       0x10354e28 ('rrmTimerInit+600')
timer arg1:     0x19b11010
timer arg2:     0x0
Long time taken timer call back inforamtion:
--More-- or (q)uit
Time Stamp:     Thu Sep 22 15:56:24 2011
timer cb:       0x100d6f48 ('apfRldpScheduleSet+656')
Duration : 103753 usecs, cbCount= 15
Analysis of Failure:
Software was stopped by the reaper for the following reason:
     Reaper Reset: Task "locpRxServerTask" missed software watchdog

May be here is the bug that u r hitting..
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti21343
Upgrade the image to the latest that we have (7.0.220)
Please dont forget to rate the useful posts!!
Regards
Surendra

WLC 5508 upgrade to software 7.6

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