WM Service Orders Replication to CRM Service Orders

Hi, is possible to replicate Work Management Service Orders from R/3 to CRM Service Orders? Is this a standard funcionality?
Regards.

Hi Fernando,
The service orders of R/3 (the one created using tcode: IW31 or IW34) cannot be replicated to CRM as part of the standard.
Regards,
Shalini Chauhan

Similar Messages

Stop sales order replication from CRM to R/3

Hi friends,
How can we stop the sales order Replication from CRM to R/3? Pls Guide me.
Thanking u in advance.

Hi Madhu,
You can do by making distribution lock set in further statuses of the CRM sales order.
It will stop replication of CRM sales order to ECC.
Regards,
Madhu

Service order replication from CRM to R/3- Error confirmation status

Hi,
We are trying to replicate a service order created in CRM 5.0 to R/3 ,
the service order is saved without any errors both the item and transaction have status released but when we try to create a service confirmation as followup it shows a message "Service process 8000000023 cannot be confirmed due to its status"
and on checking in txn:SMW01 it shows status as "sent to recievers" and a message "R/3 adapter called"
Please can you tell me regarding the status that is to be maintained for successfull upload of service orders to R/3.
Regards
Prathiba

Hi Pepe,
Thank you for your quick reply.
The status of the item shows "To be distributed" when i try making changes it shows a message
"Document being distributed changes cannot be made"
How to rectify this problem?
Regards
Prathiba

Urgent: Replication of CRM Service Ticket to PM Service Notification in ECC

Hi Friends,
I have a Client requirement where
1) a Service Ticket is created on CRM IC Webclient.
2) This Service Ticket is then Replicated in Plant Maintemance (PM) Service Notification on ECC.
3) Then the Service Notification is executed in the PM Module through PM Service Order.
4) Then the service order status is updated on the Service Ticket.
5) The PM Service Notification and PM Service Order details should be visible from the Service Ticket window in IC Webclient.
I would appreciate if you can provide any information/details on how to replicate a CRM Service Ticket to Plant Maintemance (PM) Service Notification on ECC.
Any information on the above scanario setup and execution will be greatly helpful to me.
If you have any docs relevant to this pls send it accross to me.
My mail ID [email protected]
Pls help me out.
Thanks in advance and warm regards
Purnendu

Hello,
this is a topic where i´m also very interested and i already did some analysis on this.
There is now standard way from SAP to replicate CRM Service Request to CS Service Notification.
I´m thinking about a customer solution using a RFC function call to create the CS Service Notification in background.
Best regards
Manfred

Creating Purchase Requisition/Order from a CRM Service Order

Hello,
My client is using CRM 4.0 with Service Industry add-on.
I am trying to kick out a purchase requisition from a service order, but does not go through.
The Service Order is released in CRM and an internal order does get created in R/3. The material that I am using is a service product (defined in R/3 and used in CRM) and I trying to procure External services.
All the requisite configuration in CRM and R/3 have been done.
I get an error message E06 436 (In case of account assignment, please enter account assignment data for Item).
Would appreciate any feedback in this regard.

Hi,
I am working on the some scenario. Based on the limited documentation, it appears that you have to create a service master in R/3 that is than replicated to CRM (object SERVICE_MASTER). I did this, and this works. However, I am facing the issue that there is no sales data assigned to the service product in CRM, while you do need this (service order is not complete).
I hope that I will have an answer for this, and then I think that it should work.
The PO that is created in R/3 will contain an item with item category D and account assignment F (in our case, as we work with internal orders as account assignment object).
The receipt of the service provided will then be posted by means of a service entry sheet in R/3.

Problem in sales order replication from CRM to R/3

Hi experts
As per the best practices I have done number range setting and other settings for sales order transction in both CRM and R/3 system.Though few errors the sales order doc is saved in CRM but it is not replicating to R/3 system.Can anybody help me how to solve this problem.
Thanks
Vikarm

Hi Paul Kondaveeti
Many thanks for your solution,I am able to create sales order with out errors in CRM,But after saving the document the following errors are displaying
"Header Data-An error has occured in the system RTD_040(R/3 system) while copying the document.
"Item 10-An error has occured in the system RTD_040 while copying the document
I think the above errors issue from R/3,i find the error diagnosis report which says the following
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log. Also Please check the STANDARD COST ERROR - CONTACT xxxx MARKETING.
Transmission log
SALES_HEADER_IN processed successfully (Notification S V4 233)
Sales document 0009000051 is not changed (Notification E V4 219)
Can you please analyse and help me out how to sort out this.
Thanks & Regards
Vikram

Sales order replication from crm to r3

Hi All,
User created the SO's in web, that SO are replicated to the CRM online, when we validate the SO it flow into R/3.
There are specific three sales order which are not flowing into r3, in crm document flow it showing as document is replicated to r3, but when we check in r3 using the va02 transaction it showing the error msg as "Document in not exist in data base or archived" this msg.
We changed the values and try to replicated to the r3 but issue will be the same, still we are gettting the same problem for only these three document. even ATP check is not happing for these three sales document.
can any tel us report "SDRQCR21" will help us to solve this error.
Please help to solve this is issue on priority.
Regards
Sathihs

Hello Rajendra,
I checked the smw01, it showing error as Message no. V1302, "document is not in database or has been archived".
this is issue occurring only for specific business partner.
Is there any way to forcefully push the SO from crm to ecc.
standard report in ecc will help to resolve this issue "SDRQCR21" , even ATP check is not happening for this specific customer in production, we tried with same data in pre-prod system there is no issue.
Please help us to resolve this issue.
Regards
Kumar
Edited by: sat0708 on Mar 16, 2011 12:11 PM

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

CRM Sales Order Replication CRM to R3 (complaint) Pb

Hi Guys,
My problem is that when i create an CRM Complaint in CRM 4, and i change the plant on my delivery item, when the order is replicated in R3, the Shipping point doesn't get updated to use the new shipping point used for the new plant...
I tried to debug but cannot hit User Exit in R3, then i read in there that the R3 user Exits such as: MV45AFZZ is not called at all...
Can anyone could tell me how to find out how to get to the shipping point determination when the order is created from CRM...
I succeeded to be in R3 in my debug session by:
Stopping the BDOC with the following:
Set a breakpoint in the FM on the save of the document in CRM:
CRM_UPLOAD_BTMBDOC_START_FLOW then set ls_header-dbg_mode to X.
Then i reprocessed the BDOC with /h and then set breakpoint in FM:
SMOF_READ_SMOFERPSH to set my RFC-Dest to be valid for my debug session.
Then put a breakpoint CRM_R3_SALESDOCUMENT_UPLOAD and set gv_synchronous_call to X ... Now after F5 i am in R/3...
I tried to find out where my shipping point is set or determined but impossible (VBAK - VSTEL)?
Please help...
Thanks
Aurelien

Hi Aurelien,
I believe there is no problem in replication of CRM Sales Order to ECC. Shipping point determination settings are properly maintained in ECC.
In SD Sales Order (VA01 / 2) Shipping points get determined by 3 factors for each line item.
1. The shipping conditions from the customer master record (Shipping screen)
2.The loading group from the material master record (Sales/Plant Data screen)
3.The delivering plant
Now in your case you are creating order in CRM. So download the plants from ECC to CRM with Transaction code R3AS (Initial D/L) DNL_PLANT. This plant you can assign in a Sales Order as a Business Partner for each line item.
Plant is called as Vendor partner function in CRM.
When CRM sales order with plant will replicate to ECC then automatically the shipping point will be determined.
Regards,
Rajendra Sonawane

Significance of Inboun and Outbound queue in sales order replication

Hi CRM Leads,
What is the significance of Inbound Queue and Outbound queue in saleas order replication from CRM to ECC.
What exactly happens in Outbound Queue and Inbound Queue.
Thanks,
Sandeep
What

Inbound - Tcode: SMQ2 : Inbound in the context of CRM and this queue shows the business transaction, master data and configuration data that are coming from ECC into CRM .
Naming Convention for Queues
The names of queues for data transfers from an ERP back end to the CRM server are made up as follows:
R3A (from ERP back end to CRM)
    I for the initial data transfer / for Data Synchronization
    D for the delta data transfer
    U for loading to the ERP back end
    R for Defining Requests
    <Object> Name or part of object name, or the name of the higher-level independent object
    <Key> Only delta queues are subdivided by keys
Outbound - Tcode SMQ1 - Outbound in the context of CRM and this queue shows the transactions and data that are going from CRM to ECC
See more on [Using CRM Queues|http://help.sap.com/saphelp_crm70/helpdata/EN/49/2d9d9707361903e10000000a42189c/content.htm] following the link.
Read the [CRM Adapter Framework|http://help.sap.com/saphelp_crm70/helpdata/EN/49/2e33a2a6c51d24e10000000a421937/content.htm] for advanced learning.

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

CRM service order does not create purchase requisition

Dear experts,
CRM 5.0
We have a scenario where saving a released service order should create a purchase requisition in ECC and update the document flow. I have performed the following steps and still the PR isn't getting created.
1. Configuration in CRM and ECC for integration of service processes with logistics and maintaining the purchasing document types.
2. Maintaining standard pruchase groups in ECC table V_TMW01
3. Assigning standard purchase org to the plant
4. Making sure correct RFC destination is assigned to the logical system.
Am I by any chance missing some middleware steps as saving the service order does not even trigger anything in the system?
Thanks
Ritwik

Hi Ritwik,
Just check the following activities are maintained or not
1) You have created the subscription in SMOEAC with Site , Replication object and Service Order
     Process type in the criteria value.
2) You have maintained the customizing entry in CRM in spro for the following combination in logiistics
    Integration for Trans.Type Item Cat. Service Organization Org Unit (Service) Log. Scen.
Regards
Pavan.A

Item category group during service order replication is incorrect

Hi,
We are trying to replicate Service order from CRM to R/3 and the service product that is used in CRM service order is got from r/3 named SRV_REPAIR.
In CRM when we enter SRV_REPAIR in Service order the item category YSRP(copied from SRVP) should be determined.
when i use the item category group LEIS(service w/0 delivery) in R/3 for service product then the item category is determined as YSRP correctly but the replication of service order fails with the message
"It is not possible to upload from mixed documents with scen. A activated "
please suggest which item category group should be used in a service product for replicating a service order from CRM to r/3.
Regards
Prathiba

Hello,
The problem might be that item category is assigned to object type BUS2000140.
This object type is not relevent to upload so you get the error.
Please check FM CRM_SALESDOCUMENT_FILTER.
FM   CRM_SALESDOCUMENT_FILTER
    check for upload relevant item object types
      if ( lv_obj_type = gc_object_type_item-sales                  or
           ( lv_obj_type = gc_object_type_item-cust_contract   and
             lv_sales_contract_active = true )                      or
           ( ( lv_obj_type = gc_object_type_item-credit_req or
               lv_obj_type = gc_object_type_item-debit_req )   and
             lv_trans = true )
         and
           <ls_orderadm_i>-product_kind <> gc_product_kind-iobject
      fill table with item guids which are relevant for the upload
        insert <ls_orderadm_i>-guid into table lt_item_guids.
      else.
        insert <ls_orderadm_i>-guid into table lt_item_guids_delete. <-!
      endif.
    endloop.
endif.
if scenario A is active no mixed documents are supported
if <ls_orderadm_h>-scenario+3(1) = gc_scenario_r3chg-int_chg.
    if not lt_item_guids_delete[] is initial.                        <-
      perform fill_bapiret2
              using 'W' 'CRM_ORDER_MISC' '036'
                    lv_msgv1 lv_msgv2 lv_msgv3 lv_msgv4
                    space 0 gc_object_name-sales 0 space.
      raise upload_not_relevant.
    endif.
endif.
Please see note 772267 to prohibit data transfer in this case. The error
message is related to scenario A you are using.
Scenario A is not working for
service items as scenatio A allows changes of doc in both systems so
CRM and ECC. As service items won't be replicated this can't work at
all.
In other words, if scenario A is used the sales order in ECC has to be
identically to the sales order in CRM. This is not the case in service
processing.
So again you have to prohibit data transfer from service orders to ECC
when using scenario A.
Hopefully the information helps!
Regards, Gerhard

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Need info on Standard Web services to pull Order data in CRM from external applications

Hi Gurus,
I have a requirement to pull Order data in CRM from external non-sap application using Web services. Are there any standard SAP provided web services to pull order data based on some input? If yes, can you provide me any kind of documentation related to this?
Appreciate your help on this.
Thanks
Lakshman

Hi Lakshman,
I have checked further.
Please review below link of the SAP Help documentation :
http://help.sap.com/saphelp_nw70/helpdata/en/47/3a989cbcef2f35e10000000a1553f6/content.htm?frameset=/en/46/97218e79f115eae10000000a114a6b/frameset.htm&current_toc=/en/d1/802cfc454211d189710000e8322d00/plain.htm&node_id=439&show_children=false
and also the link :
–http://esworkplace.sap.com/socoview(bD1lbiZjPTAwMSZkPW1pbg==)/render.asp?packageid=DE0426DD9B0249F19515001A64D3F462&id=347DD31EB5AB4BC592BD8B29C0981A1B
Hoping that this will be helpful.
Best regards - Christophe

WM Service Orders Replication to CRM Service Orders

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