WMP will play some mp3 and mkv files to my Sony TV but not others

Hi,
Windows Media Player will play some mp3 and mkv files to my Sony Bravia TV (KDL70W850B) but not others. I get the error: “Failed to retrieve media information”. Sometimes if I make a copy of the files that don’t play, I am able to play the copied files.
I normally right click on files and select ‘Play to’ and then pick my TV from the list. The following is an example of some files (as displayed in Windows Explorer) and which do and don’t play:
File Type                    Size        Length              Result
mkv              1,122,598 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 432,333 KB        00:41:30           Plays
mp4                 291,948 KB        00:41:30           Plays
mkv              1,203,197 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv              1,350,122 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mp4                 429,571 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 305,643 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 313,371 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 353,589 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 331,899 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 328,495 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 415,954 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mp4                 340,388 KB        00:41:30           Failed to retrieve media information
from server. Will play when file is copied and copied file is played.
mkv                 106,936 KB        00:10:53           Plays
mkv                 212,223 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 219,336 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 191,884 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 178,798 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 218,238 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 191,887 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 197,373 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 180,367 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
mkv                 180,894 KB                               
No ‘Play to’ option. Still no ‘Play to’ option when file is copied.
I have stopped and restarted the Windows Media Player Network Sharing Service and the UPnP Device Host Service; I also linked a Windows Live ID but this did not help. All devices have access to my PC and my TV has the latest software.
I have Windows 7 and WMP 12 and according to my TV specs, the DLNA supported formats are: MPEG1/ MPEG2PS/ MPEG2TS/ AVCHD/ MP4Part10/ MP4Part2/ AVI(XVID)/ AVI(MotionJpeg)/ MOV/ WMV/ MKV/ WEBM/ 3GPP/ MP3/ WMA/ LPCM/ JPEG/ MPO
I would appreciate any help you can offer.
Thank you

It seems to be an issue with Sony Bravia TV. According to the following article:
Supported File Formats for DLNA® and USB Compatible Sony® TVs
Under -Not all files are guaranteed to play.
Sometimes HandBrake
does help. I shall suggest you to contact Sony Bravia TV support.
S.Sengupta, Windows Entertainment and Connected Home MVP

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