WMP won't recognize Zen V Plus

I have a Creative Zen V Plus and Windows Media Player doesn't recognize it. It shows up in device manager and as a seperate dri've when I plug it into the USB.
I have updated all firmware, re-booted the mp3 player, checked that all USB ports have power, re-installed the software and downlaoded Microsoft Windows Mobile Device Center 6. for Windows Vista. All of which did nothing.
The Customer Support at Creative says it is a windows issue, HP says it's a Creative issue. Any suggestions on how I can fix this?
Thanks.
Neil

After switching from Win XP to Vista I needed a new way to organize playlists on my Zen V Plus, and I just could not get used to Windows Media Player. Then I discovered MediaMonkey, and to me it is *so* much more intuiti've. I am using it mostly for podcasts, but it looks like it does just everything, and it is free.

Similar Messages

Creative software won't recognize Zen V plus

,C I am running Vista. Trying to transfer a playlist form the Creative Medisource 5 Organizer and when I click on Transfer Playlist it tells me the no Creative mp3 player is found. I can go to "Computer" and it shows up there and I can explore it through Windows. Is there something else I need to install?

After switching from Win XP to Vista I needed a new way to organize playlists on my Zen V Plus, and I just could not get used to Windows Media Player. Then I discovered MediaMonkey, and to me it is *so* much more intuiti've. I am using it mostly for podcasts, but it looks like it does just everything, and it is free.

My PC won't recognize Zen Micro- please h

I have Windows 98 on an older PC, and am planning on buying a new computer later this year. I received the Zen Micro as a Xmas gift but am just now getting around to loading songs onto it (so my free service is expired). It's supposed to be Windows 98 compatible but the MediaSource won't recognize the player. I downloaded WMP series 9, and it will sometimes not recognize the Micro at all, sometimes recognize it but freeze up when I choose the device, sometimes freeze up when I try to open the Music folder within the Micro, and about in 20 attempts it will recognize the device perfectly and transfer mp3's (after having to be continuously rebooted). I have used my Zen Micro on other computers with Windows XP with no problems at all. Short of shelving my player for 6 mos until I get a new computer with XP or Longhorn, does anyone have any suggestions?

Thanks for the suggestion. Although I didn't download new drivers, after speaking with the motherboard manufacturer I went and bought an external powered USB dri've. This didn't really help, so I tried buying a new USB PCI card. Now it works perfectly. I guess there's a problem with my old USB port. Anyway, the tip indirectly solved my problem so thanks.
-Adam

Computer won't recognize Zen V plu

The same thing happened about a month ago, the computer won't recognize my 2gb zen v plus.. Then I just reinstalled the programs, and everything was normal. It recharges my player normally, but I can't add any songs, videos, pictures etc. The player hasn't fallen down or anything. It's about 6 months old (bought in October. When I open My Computer, there isn't even a removable disc or sth. So, could anyone give me some advise?

When I purchased my Sleek Photo last spring, I had the exact same problem. My PC via Windows Update was up to date, and I knew it wasn't my hardware, USB drivers, etc. as I have another player (a Rio) that worked fine. I found this thread, and followed what the poster DM had said. This worked perfectly, make sure you follow the directions, and see if your PC is compatable with DM's fix. I hope this hel
ps.
http://forums.creative.com/creativel...id=3682#M30748Message Edited by Tony3 on 09-0-2006 0:07 AM

Computer cannot recognize Zen V Plus

My computer does not seem to be able to recognize my Zen V Plus. When I plug the player into the computer, the Zen is able to charge the battery, but I cannot access it in any way through the PC. Creative MediaSource does not detect it, Windows Media Player does not detect it, and Windows Explorer itself says nothing is connected. When I check the Device Manager it shows the Zen there, with a yellow exclamation mark. Checking the properties of the player shows the message "This device cannot start. (Code 0)"
I'm running Windows Vist 32-Bit.
Any ideas?

I don?s use Vista but I know something that might help if you haven?t done it already. That being, uninstall and then reinstall the Creative Software. Regardless of what operating system you are using, software (any software) sometimes does not install properly the first time. I?ve run into this myself with other programs - not Creatives software. After reinstalling, everything worked fine.
Another thing to?try is using the reset button?on your unit. I'd try that first before you reinstall the software.
Good luck!!
CW

Programs won't recognize Zen Mi

I've been looking around the forums and found nothing that worked or helped, so I decided to ask for help. My Zen is recognized by the computer and is recognized in the Device Manager under 'Windows Portable Devices' as an 'MTP Device' (Even then, it takes constant removing of the battery and plugging it in again so it'll be recognized, and even then it sometimes freezes). A window comes up asking what to do, using WMP or RealPlayer, but when those programs are opened they don't recognize the player. The firmware is 2.2.02, and the computer is a Dell with Windows XP Professional with SP2. Right now the only thing I have installed on the PC is updated drivers from the downloads.
Before I took my Zen Micro and installed the 2.2.02 firmware on it with my laptop, and installed the updated drivers from the Zen Micro downloads on creative.com, my player would not be recognized at all by the PC if I had the CD installed. It would be recognized by the PC though if I didn't install the CD, a bubble would pop up saying, 'New Hardware: Creative Zen Micro'. Also, before I updated the firmware and drivers on my laptop, I tried installing the CD on it and the laptop no longer recognized the Zen either.
I have also tried installing the Creative MediaSource Player/Organizer 3.30.2, Creative Zen Micro Media Explorer Web Update, and Creative MediaSource Plugin for PlaysForSure devices from the download section, but the Web Update one said the Zen wasn't connected when it was, and the PC saw it was as well. I can't try anything else on my laptop now because my brother took it.

This is my third Zen, and I'm rather frustrated that every Zen Micro I've had had this problem. The reason I got this one and the previous one is because I bought a Creative Protection Plan after my first, but I'm not even going to bother with Creative if this just keeps happening. If any of you can help me I would be grateful.

Thanks a lot man! That worked wonderfully. It just takes one minute to fix the problem!
Here are the instructions for anyone who has the same problem
You must log on to Windows as an administrator, or as member with administrator rights before making any changes to your system.
Click Start and then Run. Type regedit to open the Registry Editor.
<IMG src="http://us.creative.com/wwimages/dap/p4s_regedit.jpg" border=0>
Click on the plus sign (+) next to My Computer to expand it. Continue to expand the following entries: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENU M
<IMG src="http://us.creative.com/wwimages/dap/p4s_regedit2.jpg" border=0>
Locate and click USB. In the menu bar, click Edit, and then Permissions.
<IMG src="http://us.creative.com/wwimages/dap/p4s_regedit3.jpg" border=0>
If the Everyone entry is missing from the "Group or user names". You will need to add it.
Click on the Add button, key in "Everyone" into the "Enter the object names to select" dialog and click on the "OK" button
<IMG src="http://us.creative.com/wwimages/dap/p4s_regedit4.jpg" border=0>
Select the "Everyone" on the "Group or user names" section, and then check the "Allow" box for "Read" for the "Permissions for Everyone".
Click on the OK button. </LI>

Windows won't recognize Zen Micro

I hadn?t updated my Zen?s firmware for long time ago. Then came this ?Plays-for-Surefeature. I think the name won?t fit the bill at all. Suddenly, on the half way of the update, the software crashed and I HAD to restart my Zen since there wasn?t any progress for a very long time.
Now to the actual problem. When I connect my Zen to PC it says that Plays-for-Sure device has been recognized, but when I go ahead, both Windows Media Player and updated Winamp player (also supporting this feature), won?t recognize it. When I try to update the firmware again, it does the same thing: saying my player isn?t connected. I think I?m very disappointed with the updating thing. I have had this player only for a bit more than a year, so the warranty has also come to an end. Could anybody suggest me what could I do?

[size="4" color="#330000">Heres the thing. my zen micro was giving me troubles i.e it was pausing on the creative logo and never turned on .so i got the firmware update and it worked fine.[color="#ffff00">[color="#330000">Then i had to use windows media player because the creative media organizer doesnt recognize it and it is apparently an MTP media player. Then i tried updating the firmware again because it was freezing on the creative screen as before only this time because of the zen micro having the newest update the firmware installation doesnt recognize my zen[color="#330000"> an[color="#330000">d it [size="4" color="#330000">Says that windows media player has encountered an unknown error . This meant however that my zen now has NO firmware on it,the firmware update doesnt recognize it and it is not detectable by creative media organizer so i am unable to use it after paying ?40 for the dam thing

Creative media player won't recognize zen mi

When I plug my Zen Micro into my computer Windows asks if I want to use WMP to manage it or do nothing. It doesn't give me the option of using the Creative Media Organizer. How do I get that to happen? It says it finds an MTP player and only gives me those two choices. I can't find any suggestions for how to solve this anywhere.
ed

Only thing I could say is to import it all MTP style. Open up "My Computer" when you have your Micro plugged in. My Computer should take longer to open, and when it does, scroll down to the bottom of the window. Open up the Micro, then Media Files, then Music and drag and drop all your music into that window. That's the only thing I can think of...

Zen nano plus suddenly isn't recognized by WMP 11

Hi there. I have Windows Vista Home Premium 32 bit on my PC. And I've had no issues with Windows Media Player recognizing my Zen Nano Plus - until this week. It just isn't. All of a sudden it's only showing as a removeable disk. I can access music files and what not - but I'd really like to be able to sync again. Has anyone experienced this problem?
I did download the new firmware and install it - but still having the issue. I'd appreciate your help and feedback thanks!

Re: zen nano plus suddenly isn't recognized by WMP n I do have that and while I can still add music and what not - I honestly just prefer going in one way through WMP . However, I did a System Restore Point today to a point to which I had thought I could still sync - and now when I open Windows Media Player it does recognize my device.
Interesting point - my device now has the udpated firmware; because I had updated last week. And AFTER I did the System Restore, and then plugged in my device, it reinstalled the driver and Windows Media Player did recognize it. So I wonder if this has to do with the new firmware installation; although WMP did stop recognizing my device prior to my updating the firmware. (That is what led me to look for the update in the first place)
However, this seems to have fixed my complaint. For the moment. Thank you for your response and suggestion!

Creative Zen V Plus won't sync with Windows Media Player 11?

My Zen V Plus won't synchronize with Windows Media Player . I plug it into the USB, then an error message pops up in WMP that says "WMP has encountered a problem and needs to close" but if I just move the window aside WMP works fine. I then click 'sync" and it says "preparing to sync" but doesnt move beyond that. I have synced with WMP before, this problem has recently started occurring. I have all the firmware updates on my player, I don't know what is causing this problem.

Stricker: As our disclaimer on several different parts of this forum and the register/sign up page states:
[color="#FF0000">
"These forums are primarily intended for user interaction. Read more."
The moderators and administrator can not do technical support here, we are only here to enforce the rules (like not cursing.)
Gi'ven the problem you describe, it would seem your best bet at this point would be to contact Customer Support. I doubt there is much the users here could help you with given your problem. If email support hasn't answered, did you get the automated reply? If so, did you reply to it's You won't get an advisor till you reply to the automated email, otherwise it is assumed the automated system solved your problem.
Good luck,
DaleMessage Edited by Dale-CL on 04-6-2007 0:43 AM

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

Zen V Plus won't cha

My Zen V Plus battery won't charge. When I connect it with the USB cable to the computer to charge I get a message in Windows saying "USB Device Not Recongnize". Then when I look at my player the battery symbol cycles between showing the charging symbol and a depleted battery symbol (red with one bar). So what can I do anything to fix this or is my battery toast? I've had this for less than a year.

It should charge without needing any drivers. It would be using the power connectors on the USB port for charging.
Drivers are at?
http://support.creative.com/Products/ProductDetails.aspx?catID=23&CatName=MP3+Players&s ubCatID=23&subCatName=ZEN&prodID=5306&prodName=ZEN +V+Plus

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

ZEN V PLUS ISNT RECOGNIZ

Media Source or Media Explorer says its not connected when it is. I tried almost everything, here a few symtoms
- I dont have a MTP category under device manager
- MP3 is only half way charged (could that be the reason?)
- I have USB .
- Windows recognizes it when i connected it to the USB, then says I need to instal the hardware. When I let it auto scan to find the driver it cant find it. Where is it specifically on the CD so i can point to it's
- Zen V Plus is listed under Device Manager as Other Devices with a "!". When i right click it it says "This device is not configured correctly. (Code )
To reinstall the drivers for this device, click Reinstall Driver."
Plz HELP ME! Im getting so frustrated that if I cant fix it tonight Im going to return itMessage Edited by xxmithuxx on 02--200709:50 AM

Try putting the cd in, go back to device manager, and click reinstall driver? I'm not sure. Also, do you have Service pack or 2 installed? One of these service packs is required, and WMP0 has the driver actually needed for the Zen to be recognized. So if you have , try rolling back to 0, then going back. Go to www.microsoft.com and search for Problems with Zen Devices. Should find relati've info.

New zen v plus won't play!!! he

HI, just spent the day downloading music from napster and my hard dri've to my new creative zen v plus mp3 player. (used to have the muvo and I loved it) and after 3 hours of hard work I unplugged the mp3 from my computer and the green down toggle doesn't seem to take me down on ANY of the menus. Not only that, but it says it is playing, but I can't hear anything and there is no evidence of any files on there. (not that I can check due to not being able to go down to select artists, albums, etc. (in music library menu)? When I look on the explorer on my computer when it (the zen) is plugged in via USB, it shows all my music on the player!!! what is going on? very frustrated as was a birthday present. (by the way, I followed all procedure including the full charge before doing anything with the mp3)

I've been away from this thread for a while because my new 8GB Zen V Plus simply stopped working. Nothing brought it back to life including reset with a paper clip. One moment it was working...the next it was dead. Fortunately I was within the 30 days of Comp-U-Plus' return policy and they exchanged it. I received the replacement today and guess what.... It has the same problem: It won't update the firmware. It just says the player isn't plugged in even though the repair program finds it just fine. This happens on two different computers. I contacted Creative support as suggested above and they gave me the same links to the same KB articles this forum gives. At this point I'm sure it's not the player and it's the firmware update software. It's time for Creative's engineers to contact people in this forum and figure out what the problem is to correct it. This isn't an isolated problem. Dale

WMP won't recognize Zen V Plus

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