WMV attachments not displaying in messages after QT 7.5.5 update.

My mother gets a lot of attachments from family, specifically videos in windows media video format. According to her, the WMV attachments used to display within the mail messages (without having to download them). This worked correctly, previous to the new Quicktime 7.5.5 update, however after the update, it now only plays the audio from the videos (however saving the attachments and actually opening them in Quicktime works fine).
She is using a Mac Mini, but she has forwarded some e-mails to my iMac and I get the same results. Both computer are running the same versions of Leopard, Quicktime, and iTunes (all the newest versions). Flip4Mac has been installed on each machine before and after the issue, and I updated that to latest version as well to see if that would fix it, but it didn't.
Any suggestions? Thanks.

Greg,
Received and thanks!
I can replicate the problem, but found out that I have not yet installed Flip4Mac on my other computer, and have not had time to test in any but my primary boot volume. When I control-clicked on the attachment and selected to open with WMV, I got a message that my Flip4Mac was out-of-date. But updating did not correct the problem as others have found
I will need some time to chase this some more, and to raise a flag about it.
Ernie

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Hi all,
We´ve developped an WDA in order to create cases in case management, using BAPI
BAPI_CASE_CREATE, developped as follows:
call function 'BAPI_CASE_CREATE'
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    importing
      guid                   = lv_guid
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      return                 = lt_return
      case_attributes        = lt_attributes
      case_notes             = lt_casenotes
      case_note_ids          = lt_casenotesid
      element_identification = lt_identifi
      element_insertion      = lt_insertion
      element_relations      = lt_relations.
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On this web dynpro we´ve also created a file upload field in order to attach a document to the case created previously, using method "m_insertar_adjunto".
Method call uses the following parameters:
wd_this->m_insertar_adjunto(
                                  guid     = lv_guid
                                  content = ls_adjunto-filecontent
                                  filename = ls_adjunto-filename
method m_insertar_adjunto .
data: l_folid type soodk,
        l_folderid type soobjinfi1-object_id,
        l_size type i,
        lt_content type table of solisti1.
data ls_content like line of lt_content.
data: ls_document_data type sodocchgi1.
data: l_doctype type soodk-objtp.
data: l_docinfo type sofolenti1.
data: lt_words type table of string,
        l_token type string.
data: l_att_key type swotobjid-objkey.
check content is not initial.
call function 'SO_FOLDER_ROOT_ID_GET'
    exporting
      region                      = 'B'
     importing
      folder_id                   = l_folid
    exceptions
      communication_failure       = 1
      owner_not_exist             = 2
      system_failure              = 3
      x_error                     = 4
      others                      = 5
l_folderid = l_folid.
call function 'SCMS_XSTRING_TO_BINARY'
    exporting
      buffer          = content
      append_to_table = 'X'
    importing
      output_length   = l_size
    tables
      binary_tab      = lt_content.
data: lc_word(100).
l_token = filename.
while l_token ca ''.
    split l_token at '' into lc_word l_token.
endwhile.
split l_token at '.' into lc_word l_doctype.
ls_document_data-obj_name = l_token.
ls_document_data-obj_descr = 'Adjunto Caso'.
ls_document_data-obj_langu = sy-langu.
ls_document_data-doc_size = l_size.
ls_document_data-no_change = 'X'.
call function 'SO_DOCUMENT_INSERT_API1'
    exporting
      folder_id                  = l_folderid
      document_data              = ls_document_data
      document_type              = l_doctype
    importing
      document_info              = l_docinfo
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      object_content             = lt_content
    exceptions
      folder_not_exist           = 1
      document_type_not_exist    = 2
      operation_no_authorization = 3
      parameter_error            = 4
      x_error                    = 5
      enqueue_error              = 6
      others                     = 7.
l_att_key = l_docinfo-doc_id.
data: object_a type sibflporb,
        object_b type sibflporb.
object_a-instid = guid.
object_a-typeid = 'BUS20900'.
object_a-catid = 'BO'.
object_b-instid = l_att_key.
object_b-typeid = 'MESSAGE'.
object_b-catid = 'BO'.
try.
call method cl_binary_relation=>create_link
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      is_object_a = object_a
      is_object_b = object_b
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endtry.
if sy-subrc eq 0.
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endif.
endmethod.
Our problem is the following: when we ONLY use PCUI CRMD_CASE (case management) something goes wrong, because case is displayed but its attachments do not appear.
The behaviour is not the same if you display case in GUI or in PCUI; even if you enter firstly in CRM GUI and afterwards in PCUI, the behaviour changes; the possibilities are the following:
1 --> Using CRM GUI (only) case and attachments are displayed right.
2 --> Using PCUI CRMD_CASE (only) and not entering previously on CRM GUI, case is displayed right but its attachments are lost.
3 --> If you enter CRM GUI firstly to see case and attachments and entering PCUI CRMD_CASE afterwards, everything (case and attach) is displayed right.
It seems that something is refreshed in database when you enter in CRM GUI and this is exactly what allows system to show rightly in PCUI.
We don´t know how to solve the problem.
Could anybody help us to solve this issue?
Thanks in advance.
Carmen Rodriguez

Hi Carmen,
You can use FM ZGI_CREAR_ADJUNTO_CASO to solve your problem.
FUNCTION ZGI_CREAR_ADJUNTO_CASO.
""Interfase local
*" IMPORTING
*"     REFERENCE(GUID) TYPE BAPISCMGCASE-CASE_GUID
*"     REFERENCE(FILENAME) TYPE STRING
*"     REFERENCE(FILECONTENT) TYPE XSTRING
Variables
data: lv_business_object type sibflporb.
data: ls_new_phio    type skwf_io,
        ls_new_loio    type skwf_io,
        lv_error       type skwf_error,
        lv_size type i.
data: lv_doctype type soodk-objtp.
data: ls_document_data type sodocchgi1.
data: lt_filecontent type table of sdokcntbin .
data: lv_retcode     type sy-subrc.
data: lv_objkey      type swo_typeid.
data: ls_fileinfo   type sdokfilaci,
        lt_fileinfos type table of sdokfilaci.
data: ls_file_info type crmt_icss_file_info.
data: lt_loio_properties type table of sdokpropty,
        lt_phio_properties type table of sdokpropty.
data ls_property        type sdokpropty.
data: lv_length type i.
data: lv_file(1200),
      lv_dir(1200),
      lv_delimiter        type c,
      lv_offset           type i,
      lv_bytes            type i,
      lv_delimiter_offset type i,
      lv_delimiter_bytes type i,
      lv_char             type c,
      lv_previous_char    type c,
      lv_last_char        type c.
check filecontent is not initial.
class
class cl_kwui_utilities definition load.
Binary
call function 'SCMS_XSTRING_TO_BINARY'
    exporting
      buffer          = filecontent
      append_to_table = 'X'
    importing
      output_length   = lv_size
    tables
      binary_tab      = lt_filecontent.
file name
lv_length = strlen( filename ).
lv_offset = 0.
while lv_offset < lv_length.
Remember last character
    lv_last_char = lv_char.
    lv_bytes = charlen( filename+lv_offset ).
Get current character
    lv_char = filename+lv_offset(lv_bytes).
    if lv_char = '/' or
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       lv_char = ':'.
      if lv_delimiter is initial or
         lv_delimiter = ':'.
        lv_delimiter = lv_char.
      endif.
      if lv_char = lv_delimiter.
        lv_delimiter_offset = lv_offset.
        lv_delimiter_bytes = lv_bytes.
      remember character in front of delimiter:
        lv_previous_char = lv_last_char.
      endif.
    endif.
    lv_offset = lv_offset + lv_bytes.
endwhile.
if not lv_delimiter is initial.
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    lv_file = filename+lv_offset.
    if lv_previous_char = ':' or lv_delimiter = ':'.
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      lv_dir = filename(lv_offset).
    elseif not lv_delimiter_offset is initial.
    do not include a trailing delimiter for compatibility reasons
      lv_dir = filename(lv_delimiter_offset).
    else.
      clear lv_dir.
    endif.
else.
    lv_dir = space.
    lv_file = filename.
endif.
PHIO
Description
if not cl_kwui_utilities=>property_is_modelled( p_class = 'CRM_P_CASE' p_property = skwfc_prop_description ) is initial.
    ls_property-name = skwfc_prop_description.
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endif.
Link name
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Language
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endif.
*LOIO
Description
if not cl_kwui_utilities=>property_is_modelled( p_class = 'CRM_L_CASE' p_property = skwfc_prop_description ) is initial.
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    append ls_property to lt_loio_properties.
endif.
Link name
if not cl_kwui_utilities=>property_is_modelled( p_class = 'CRM_L_CASE' p_property = skwfc_prop_relative_url ) is initial.
    ls_property-name = skwfc_prop_relative_url.
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    append ls_property to lt_loio_properties.
endif.
Language
if not cl_kwui_utilities=>property_is_modelled( p_class = 'CRM_L_CASE' p_property = skwfc_prop_orig_language ) is initial.
    ls_property-name = skwfc_prop_orig_language.
    ls_property-value = sy-langu.
    append ls_property to lt_loio_properties.
endif.
create the document itself
clear lv_error.
clear ls_new_phio.
clear ls_new_loio.
clear lv_objkey.
call function 'SKWF_LOIO_WITH_PHIO_CREATE'
    exporting
      loio_class      = 'CRM_L_CASE'
      phio_class      = 'CRM_P_CASE'
    importing
      error           = lv_error
      phio            = ls_new_phio
      loio            = ls_new_loio
    tables
      loio_properties = lt_loio_properties
      phio_properties = lt_phio_properties.
if lv_error is not initial.
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endif.
file information
ls_fileinfo-file_size = lv_size.
ls_fileinfo-binary_flg = 'X'.
ls_fileinfo-file_name = lv_file.
call function 'SDOK_MIMETYPE_GET'
    exporting
      extension            = lv_doctype
      x_use_local_registry = 'X'
    importing
      mimetype             = ls_fileinfo-mimetype.
append ls_fileinfo to lt_fileinfos.
file store
clear lv_error.
call function 'SKWF_PHIO_STORE_CONTENT'
    exporting
      phio                = ls_new_phio
    importing
      error               = lv_error
    tables
      file_access_info    = lt_fileinfos
      file_content_binary = lt_filecontent.
if lv_error is not initial.
    exit.
endif.
Fill BO 'BUS20900'.
clear lv_business_object.
lv_business_object-instid = guid.
lv_business_object-typeid = 'BUS20900'.
lv_business_object-catid = 'BO'.
Link create
try.
      call function 'SKWG_OLS_IO_LINK_CREATE'
        exporting
          io              = ls_new_loio
          business_object = lv_business_object.
    catch cx_obl.
    cleanup.
endtry.
ENDFUNCTION.
Regards
José Miguel Haro

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