WMV audio working not video

I updated direct X, windows media player is v10, the audio is
playing but not the video...does length of the video matter? These
are all 30 min to an hour...my customer wants and interface to each
of the videos. I have tried Adobe Encore, the files are too big in
the acceptable formats (WMV is not accepted), Flash MX 2004 would
not accept my videos (it had trouble after trouble with different
formats--I tried flv, wmv, avi, and mov), so now I am trying
Director as a last ditch effort and the video is not working, but
the audio is...keep in mind also since they want an interface it
needs to fit on a dvd.
I tried to separate the videos in Encore down to two buttons
(out of four) and the content was still too big. The wmv files will
fit onto one DVD, but I really wanted to give them and interface...
can anyone help?
TIA

Most of the time, cases like this one are caused by
incompatible codec. I suggest that you experiment by recompressing
your movie with a different or more standard codec.
Since Director supports AVI or MOV, you may also want to try
converting your video to these formats.
HTH

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