Won't accept my birth date.

When I try to buy new songs in iTunes, it want me to upgrade my security. It wants me to do so by having three security questions, an extra e-mail address, and my date of birth. Now the security questions go fine, and so does the e-mail address, but the **** thing won't accept my date of birth no matter how many different ways I type the numbers in. I have tried most ways that I can think of, but everything is "invalid". Now, as a result, I can't buy any new music. What do I do?

THe fist does not work as it's asked for a birthdate and will not recognize mine. in reasearching this further,it looks as if iTunes not recognizing the correct answer to a security question is a very common problem and that this is actually a huge issue that has lead to many folks not being able to ever access their purchased music again. Apple support has not even been able to unlock old user ID accounts. Is their a class action lawsuit in regards to this?

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How do i access an old user ID if i cant remember the password, the email no longer exists, and the apple wont accept my birth day?

how do I access an old iTunes account if the email address no longer exists, I can't remember the password, and iTunes won't accept my birth date?

THe fist does not work as it's asked for a birthdate and will not recognize mine. in reasearching this further,it looks as if iTunes not recognizing the correct answer to a security question is a very common problem and that this is actually a huge issue that has lead to many folks not being able to ever access their purchased music again. Apple support has not even been able to unlock old user ID accounts. Is their a class action lawsuit in regards to this?

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

For some reason the system is telling me my birth date is wrong when it's not and it won't let me proceed to reset my password. Can someone tell me how to get a "real" person from tech on line?

contact itunes support

My wife's iTunes ID will no longer work. Tried to reset password but did not get email, tried to reset by answering personal questions' but will not accept the correct date of birth. Has it been hacked? How can I fix this?

My wife's iTunes used ID will not work. Tried resetting the password, but email was not received. Tried using personal questions method, but would not accept the correct date of birth, so could not go any further. Has her iTunes ID been hacked? How can I fix this?

Thanks for that advice @randers4.
I linked through and submitted my info as a "topic not covered" in the iCloud section. After entering the serial number of my MBP it turns out I wasn't eligible for technical support (though I don't think this is hardware related support) and the final suggestion was to take my computer into an Apple store. I called my local Apple reseller and asked for assistance. The customer service rep was very nice but unable to help, so suggested I call Apple Support on 1300 321 456. I did so and, again, spoke to two very polite and helpful customer service people (I was transferred to security services). I didn't have to be on hold to speak to either rep for more than a few seconds! After trying a few different things, he worked out what was happening...
So, to cut a long story short, to solve the problem in my OP, all I had to do was log out of iCloud in my System Preferences and log back in using my current Apple ID. [Edited to add that I had to sign out of everything I was currently signed in to with my Apple ID before logging out and in again.]
Problem solved!
Message was edited by: NotBaconBits

Server won't accept workout data

Hi,
I bought the Nikeplus kit about one month ago and I am unable to upload the data to the nikeplus website. I have the newest generation of iPod nano. I thought maybe iTune was the problem but I downloaded the new version this week and it didn't solve the problem. When I try to upload my workout data to nikeplus, I have an error message saying that the server won't accept the data. I tried changing my Internet browser but it didn't help. I am able to open my nikeplus account but it says that I have 0 runs uploaded. I can also see my runs in iTune but they won't upload. Does someone have any ideas what I'm doing wrong and how I can fix this problem?
Thanks

We had to reinstall the software (using cmd-r when booting up) and then reload everything. That fixed it.

I can receive email, but can't reply or compose email. Won't accept applet or HTML. ISP Cox says it's a Safari problem. My software is all up to date.

I can receive email, but can't reply or compose email. Won't accept applet or HTML. ISP Cox says it's a Safari problem. My software is all up to date.

Which email client is this?
In Safari / Preferences - Security. Make sure Java is enabled.

EE Account will not accept my correct date of birth hence I cant access account

EE Account will not accept my correct date of birth hence I cant access account

Are you using 4 digits for the year, e.g. 1991?

Reloaded Quick Time Won't Accept Registration Data

Does anyone know how to go about getting Quick Time to accept the registration data for previously-purchased Pro and MP2 Playback capabilities -- reloaded on the same machine as before, after an XP SP3 "Bootlock"-induced reformat/rebuild ??
Many thanks,
Lee Hunt

Excellent !!
A thousand thanks for THIS tidbit. That's all it took to get QT Pro registered and running. The plugin, I fear, may be a horse of a different color however.
THAT appears to have been an online install -- both from the website and from the fact that I don't have a copy of it in my library. I spent an incredibly frustrating half hour with the support [[sic]] crew who -- even WITH the Apple Part Number -- had NO idea what I was talking about and just bounced me around from one to another until they could drop me into the "we're closed now" recording.
I wonder if anyone might know the filespec and registry settings for the plugin. Perhaps with those, I might be able to shoehorn the pig in with files recovered from the backup set rather than having to pop for a new license. I'll GREATLY appreciate any help along those lines.
Many thanks,
Lee Hunt

How can I access my iCloud email account when I don't remember the password and Apple won't accept the answer to my security question?

I set up an email account with " @me.com". I get a wrong password message when I try to log in. When I try to change my password I get an INcorrect answer message to the security question I'm asked my birth date so I know I have it right, unless I did a typo when I set up the account. When I choose email me the reset password lnk I cannot retrieve the email because it won't accept the password. I wanted to justemail Apple for instructions but cannot find an email address for that. Any help would be appreciated.

I tried that without any luck. I was hoping I could get Apple to reset it for me or delete the account so I could recreate it or at least tell me what is listed as my birth date, the security question answer.

Time Capsule won't accept my user name and password for access - Help!

Hi all,
My Time Capsule seemed to stop working one day and I had to do a hard reset with the little button at the back. After that it worked and I restored my wireless network settings but now I can't access the Time Capsules hard drive with Time Machine.
When I try to choose it as my Backup Disk in the Time Machine preferences it says "Enter your user name and password so Time Machine can access the file server "Our Time Capsule" (the name of my time capsule). However, every time I try to enter my password I get "Sorry, you entered an invalid username or password".
I've already tried several resets of the Time Capsule and I've also tried logging on my computer as the Root user and changing my administrator account password back and forth but no go.
Help! and Thanks.

Norman & Harry,
Consider the following:
*_Time Capsule Keeps Asking Me For a Password_*
It will be important to know what is going on, or what you are doing when it asks for the password. Is it asking for a password only when Time Machine attempts a backup? Consider this:
It is NOT your username and password it wants when you try accessing the Time Capsule. (I know... it SAYS "username and password") But it means the Time Capsule's Name and Password.
You will find that by launching Airport Utility.
Select the TC on the left.
Click "Manual Setup".
Click the "Time Capsule" Tab.
You will see "Time Capsule Name:" and "Time Capsule Password".
Make sure “Remember password in keychain" is checked.
That is the information you need to enter when it asks for "username & password."
*I Don’t Remember What My Time Capsule Password Is*
You can see what your current TC password is by going into Keychain.
Open your Keychain and select "login" from the Keychains pane in the top left. Highlight "Passwords" in the Category pane from the lower left.
Sort all the items by Kind. Note everything labeled "Airport...". How many do you have listed? There should only be one "Airport base station password" for each base station that you have active. Also, there should only be one "Airport network password" for each network you have created. If there are more than these, then delete all but the ones with the most recent Modification date.
To see what passwords are being stored, double-click your Time Capsules' entry. A new window will appear.
Put a check beside "Show Password". You may be asked for your own Admin password so enter that.
Now the Password field will display the password you entered into Airport Utility for your Time Capsule
*It Still Won’t Accept the TC Name and Password*
Launch Airport Utility --> Manual Setup.
Select "Disks" in the tool bar above.
Click the "File Sharing" tab.
Is "File Sharing" checked? It should be.
What is selected beside "Secure Shared Disks"? If it says "With Accounts" or "With a Disk Password" then the system will ask you for a password every time it mounts the TC hard disk. If you switch it to "With Time Capsule Password" then use the password you designated earlier in the “Time Capsule" tab. It should only ask you once and then never again - because you had checked "Remember password in keychain".
If you have made any changes then click "Update".
Let us know if this resolves your issue.
Cheers!

I recently bought a 2008 mac pro which came with leopard 10.5. I can't load any new programs because it calls for a password, but it won't accept it. I bought new snow leopard 10.6.3 but I can't load it for the same reason. How can I completely reboot.

Help. I recently bought a 2008 Mac Pro from Mac of all Trades. It came with Leopard 10.5 installed. When I set initially started the computer, I followed the instructions on the screen. I was asked to set up a password which I did. Since I'm very forgetful and not too tech savy, I wrote it down as I typed it in. I first went to install Office Mac 2011 but when it asks for a password, it won't accept the one I set up. I was told that if I bought the new Snow Leopard 10.6.3 and installed it, that it would reset everything. Well, it won't allow me to load it without the password. I am new to Apple - this is my first. I have always been able to "reboot" a computer with discs but I'm not sure how to do this one. Is there a way to do it without the password and reset everything? Could somone please email me
Thank You. David Moore
<Email Edited by Host>

If you don't have original install disks for your Mac, you can order replacements disks directly from Apple at a nominal cost. The original install DVDs are required to reset the password.
If you have no data on your drive that you want to keep, you can boot up from the OSX Snow Leopard disk and install OSX SL.
Insert the Snow Leopard DVD and hold the C key during startup. The Mac should boot from the CD/DVD drive into the installer.
Follow the prompts, erase the disk and install OSX Snow Leopard.

Email send/receive suddenly doesn't work ; can't change email settings as BB phone won't accept valid username and password -- what to do?

email send/receive suddenly doesn't work (as of September 24th); I can't change email settings (one suggestion from tech) as BB phone won't accept *valid* username and password -- what to do?
I understand from a support note that if I keep trying my password/username combination, my BB will eventually delete all data!
I can't understand this. I'm completely lost now. I can't remember what I've done or tried to do. A plethora of usernames and passwords is swimming in my head.
Thanks for any hints. I have always loved this BB Bold and have never had any trouble with it.

But the real question is why for the past year did the passwords work and then all of the sudden after this anomaly the disk password doesn't work? I'm not 100% sure of what my configuration was, but I know that most of the time it required one password -- supervisor, and occasionally it asked for 2 -- disk password as well I believe. This may have been related to the Password on Restart setting I think -- asking for the disk password on cold vs. warm boot. But I know both were exactly the same. But after this incident only the Supervisor password worked.

What a nightmare, Serial Number is not being accepted. try the numbers on the discs, Yes I legally bought and own it, and it won't accept it.

Final Cut Studio, I just got a new imac and transfered contents from prior computer. And Final Cut Studio opens to the licesning window, and it won't accept the SN. It was workign on prior computer fine. But it will not accept the upgrade, or orginal SN. What is a person to do? How can a consumer use the software that is blocked that they legally paid for because it is not recogining the SN, yes it's spelled correctly and it's not a zero versus an "0".

Thanks, but the conditions on that page are very unrealstic. The Customer as to find a reciept from 3 years ago? With Purchase Date and invoice, heck have you been to apple store, oh we can just email the receipt to you. Well how do you search that years later, Not an option! So that doesn't work.
Apple Store onlne, Does not list software past 18months on their website. How inconvenient. So that option is null too. I did register it so I will try and call the Apple Sales Support tomorrow, as they are not open currently. A lot of work to get a product to work that is legally purchased. This is why piracy so attractive. Because when You play by the rules and buy software and many many hoops to jump through. We shall see but I am sure the phone number will ask, "oh did you buy some apple support for this?" well we can't help you unless you pay.
The solution is to have the software be able to be installed with valid software, and/or have an online access that shows your SN, and allows you to cancel or regenerate a code.
Thanks,
Jason

I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for?

I downloaded Mavericks and it won't install. I did re-set my password and when I click on Install for Mavericks, I still get a box for "administrator password" and it still won't accept my new password. Is there a difference between my Apple ID and the administrator password they're asking for? I never had an administrator password-- I just hit enter and have never had a problem before with previous installations. I'm on an iMac, from 2007, running Mt. Lion (version 10.8.5). I've been looking for other's posts who may be having the same problem, but haven't found any. Can anyone help?

Ugh. The 'no password, no work' thing is a recent Apple development. I ran into it on my system and ended up having to do a clean install on a partition I fully erased.
I suppose, if you have the ability to, go online and look up how to burn a bootable DVD image. Download the 10.8.4 image then use the Disk Utility to make a boot image of it. You'll need a dual-layer DVD or a USB drive (or memory stick at least 8GB) If you've got an optical drive, burn the disk, if you've a USB device, use that.
Then get a pocket drive and copy your important files off the system or let Time Machine do a full backup.
When the backup is done, insert the disk and hold down the C key until the machine boots off of the DVD. At the point you get to the start window, go to the menu and choose the Disk Utility.
In the Disk Utility, reformat the drive. You go to the actual DRIVE (not the Macintosh HD, but the root above it that is the actual hard drive device)
I always do this and *partition* it into several volumes, the benefit being, you can store all of your music, documents and importans stuff on that secondary storage volume you make - it will have it's own index and then the first volume is where you put the OS and it will have it's own index as well. That way, if the OS throws a wobbler and you need to reinstall, you don't lose your data.
Depending on the size of your hard drive, it is good to give your OS partition at least 60GB and optimally 100GB, and the rest for storage.
Name your volumes, use the little box sliders to manually size them or put that number in the size window, select for the format, Mac OS Extended (Journaled) and hit Apply and then the Disk Utility will quickly create your new partitions.
Once finished, quit the Utility and it will return you to the OS installer. Select the volume you want to install to and it should start up and install.
Once the installation is done, you'll get the new machine startup then you MUST put in a password for the computer. Once you're in, and to the desktop, don't bother with any Mountain Lion updates, go right to the App Store and get the Mavericks update and let it install the app to your Applicaitons folder, then do that install.
On a side note, there MAY be a way to make a disk image from the Mavericks application and avoid the entire Mountain Lion step.. I honestly do not know, but a bit of hitting the search engines may find out if there is. I think that if you looked for "make Mavericks boot disk or boot image' you may find something.
Good luck!

2007 MBP3.1 17" won't accept blank CD-R's

Hi,
My 17" late '07 MacBook Pro won't accept blank CD-R's any more. A couple of days ago it worked fine, now all of a sudden ALL blank CD's are (r)ejected. Blank DVD's are not a problem, nor are music cd's and dvd's with data or movies.
What might be wrong here and what can I do to fix it?
Thanks!
James.

First step is to run a DVD Lens cleaner through it, often a tidy bit of dust or dirt can prevent reading/calibration (and can be inconsistent on what they read).
http://www.allsop.com/classic-cleaning/ultra-pro-lens-cleaner/

Won't accept my birth date.

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