Won't allow me to join end points together

Hi,
This has been an on going problem for me.
I have two lines i want to join, so i average the end points and try to 'join' them but i cant, theyre still left as separate lines/points.
Can someone help me out?
Thanks
PS im using Illustrator CS6

Two possibilities:
They may be in different groups
There may be more than 2 anchor points selected.
Check in the Layers panel to see they are not grouped separately
click each point and drag, to see if there is an extra point hiding under one end point.

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Won't allow me to join end points together

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