Won't allow me to send emails from one email account

Question

Firstly my z10 won't allow me to send wails from my website email address (my website is with mr site) my last bob worked fine with no issues it was a torch 9800. Mr site say it's not them but suggest I can register with a server company, I checked this but would have to pay for the service. My sim is with BT and they say it's not there problem either and send me back to mr site, I have registered the email account on my z10, so can receive emails but when I reply they don't get sent, Also have a problem with the phone needing my email passwords every now and then, don't know why this is either? Hoping someone can help Linda

Answer 1

Hello,
Most, but not all, email services are fully compatible with BB10. You might have to configure the account manually to get everything correct...sometimes the email wizard just can't get it correct. You can find you settings via this tool:
KB33444 How to use the Email Account Validation Tool (EAVT)
Then use the Advanced Settings in the email configuration screens and provide all of the settings manually. Normally, that does the trick.
However, if the email account in question has certain restrictions, then there may be no way around it. Some email accounts require your sending device to be "inside" of their network in order to send mail. Often, then can receive, but not send. The email system places a requirement on the SMTP server that does not allow it to be used from "outside", even authenticated. For those types of systems, there really is no workaround...they require the sending device to be "inside", but that cannot be done with a mobile device...catch-22.
I've no idea if mr site is such a service...I've never heard of them before, so have no way to know. But perhaps you can ask them specifically if their SMTP server can be used from "outside" of their network, as long as you provide the proper authentication into the device email configuration (via the manual method I discussed above). If they say that their SMTP server can only be used from "inside", then you indeed are stuck. The only solution I can think of is to find another email provider that does not have such a restriction.
scorpiolfd wrote:
Also have a problem with the phone needing my email passwords every now and then, don't know why this is either?
This may be causal:
KB33834 Email accounts integrated using POP are repeatedly and incorrectly marked as invalid
I also noticed the problem on some of the earlier BB10 OS levels, but such seems to have settled down with newer versions. But, I can't tell, from what you provided, what OS level you are on.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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