Won't boot in windows safe mode

I have a satellite 205, 20 months old, that began intermittently going to blue screen, then the problem became permanent upon start-up, including a partial display of windows logon screen, then the blue screen wtih message, "attempt to reset display driver & recover from time out failed", with reference to driver igdkmd32.sys. I could boot in safe mode. Attempts to update the driver resulted in a successful boot once, but soon went back to blue screen and boot menu.  I restored with CD to out-of-box condition, but no improvement; worse if anything.  It continuously recycles after initial start-up window and won't even reboot in safe mode.  It shows a couple of bands of screen when trying to start windows, including black dots and even strange sound like a plucked guitar string.  I booted from CD several times, and ran memory checks and chkdsk, even reset the memory.  No problems revealed. 
I can't find anything else to try and would appreciate any suggestions.

I restored with CD to out-of-box condition, but no improvement; worse if anything.
Service time.
   Locate a Toshiba Service Center
-Jerry

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  • Dual G5 won't boot unless in safe mode post iLife 09' installation.

    Alright so a few hours ago I had installed iLife 09 and the computer refused to restart therefor I did a manual force shutdown (by holding the power button till it shut off).
    When I booted the computer up it began to load at the "spinning grey screen" then shut off within a few seconds.
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    Then I booted up in safe mode once more to open up Disk Utilities to fix the permissions. Found a few things it changed then rebooted once more... No dice.
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    Additional note that seems different than most posts i've read so far:
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    Click Repair Disk on the bottom right.
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  • OS Mavericks won't boot without using safe mode

    My macbook pro won't boot up when its not in safe mode. It gets to the apple screen and then freezes but I can move the mouse around. Safari also won't open even when it is booted in safe mode.

    If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic  test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on general principle, not because of anything in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the suggestion of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
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  • MacPro 1,1 July 07 won't boot except in safe mode

    Hi everyone hope one of you is a real man of genius. My mac pro started freezing then wouldn't restart, it would hang on the blue screen @ start up with just a cursor. I tried all remedies I know (flashing everything,resetting everything,hardware check,tech tools,disk warrior,ram and battery removal) and same problem. I then did a clean install of snow leopard and then it hung on the grey screen. After many clean installs got it to work in normal mode once but then froze a week later. I also did a clean install of leo and it hangs on the blue screen still. It will start in safe mode no problem. I installed a new hard drive and new install with same results. It is a hardware problem for sure after new hard drives and clean installs and its not the memory, I installed them one at a time and got same results.
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    Please Please help me ! Been on Macs for 10 years and never had a problem. I use my mac for work and am losing $ daily!!! I live in NYC and taking it to apple will be expensive and very painful.
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    RAM has to be installed in matched pairs, not one at a time, one set at a time?
    Disconnected all the devices and cables? and just k/b and mouse left?
    Pulled all the hard drives out except one?
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    The 1,1 has an SMC button for reset - under drive bay #4 and just above PCI slot #4 at top, takes 5 seconds only to reset.
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    OWC sells an ATI 3870 - but maybe those are gone now? and looked to be over priced (was $219 before).
    The best way to format a drive is to install Windows and if you have WDC drives, use WD's latest diagnostic utility. It does work, and better than Mac OS utiliities.
    Not sure what there is to flash, other than SMC reset and PRAM/NVRAM not much.
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  • G5 won't boot other than 'safe mode'

    I've got a first gen. G5 DP1.8 I use exclusively at work. My system locked two days ago, so I forced quit and restarted.
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    Jan 1 00:06:06 localhost syslogd: restart
    Jan 1 00:06:06 localhost syslogd: kernel boot file is /mach_kernel
    Jan 1 00:06:06 localhost kernel: standard timeslicing quantum is 10000 us
    Jan 1 00:06:06 localhost kernel: vmpagebootstrap: 249741 free pages
    Jan 1 00:06:06 localhost kernel: migtable_maxdispl = 68
    Jan 1 00:06:06 localhost kernel: IOKit Component Version 7.4:
    Jan 1 00:06:06 localhost kernel: Wed May 12 16:54:39 PDT 2004; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
    Jan 1 00:06:06 localhost kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
    Jan 1 00:06:06 localhost kernel: The Regents of the University of California. All rights reserved.
    Jan 1 00:06:06 localhost kernel:
    Jan 1 00:06:06 localhost kernel: using 2621 buffer headers and 2621 cluster IO buffer headers
    Jan 1 00:06:06 localhost kernel: DART enabled
    Jan 1 00:06:06 localhost kernel: AppleU3: WARNING: platform-chip-fault expected, but not found
    Jan 1 00:06:06 localhost kernel: Local FireWire GUID = 0xa95ff:0xfeb0a22c
    Jan 1 00:06:06 localhost kernel: ApplePMU::PMU FORCED SHUTDOWN, CAUSE = -122
    Jan 1 00:06:06 localhost kernel: Security auditing service present
    Jan 1 00:06:06 localhost kernel: BSM auditing present
    Jan 1 00:06:06 localhost kernel: From path: "/ht/pci@7/k2-sata-root/k2-sata@0/disk@0:9,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/ht/pci@7/k2-sata-root/k2-sata@0/@0:9</string></dict>
    Jan 1 00:06:06 localhost kernel: Got boot device = IOService:/MacRISC4PE/ht@0,f2000000/AppleMacRiscHT/pci@7/IOPCI2PCIBridge/k2-sat a-root@C/AppleK2SATARoot/k2-sata@0/AppleK2SATA/ATADeviceNub@0/IOATABlockStorageD river/IOATABlockStorageDevice/IOBlockStorageDriver/Maxtor 6Y160M0 Media/IOApplePartitionScheme/Untitled@9
    Jan 1 00:06:06 localhost kernel: BSD root: disk0s9, major 14, minor 12
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    Jan 1 00:06:09 localhost kextd[87]: registering service "com.apple.KernelExtensionServer"
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    Jan 1 00:06:11 localhost kernel: Matching service count = 1
    Jan 1 00:06:11 localhost kernel: NVDANV30HAL loaded and registered.
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    Jan 1 00:06:12 localhost kernel: IOPlatformControl::registerDriver Control Driver AppleK2Fan did not supply target-value, using default
    Jan 1 00:06:12 localhost kernel: IOPlatformControl::registerDriver Control Driver AppleSlewClock did not supply target-value, using default
    Jan 1 00:06:14 localhost lookupd[125]: lookupd (version 324.5) starting - Sun Jan 1 00:06:14 2012
    Jan 1 00:06:14 localhost kernel: UniNEnet: Ethernet address 00:0a:95:b0:a2:2c
    Jan 1 00:06:15 localhost diskarbitrationd[106]: disk0s9 hfs A1A463D9-2067-3BC5-BB8F-207C1EA6026B Macintosh HD /
    Jan 1 00:06:15 localhost SystemStarter: Welcome to Macintosh.
    Jan 1 00:06:15 localhost SystemStarter: Safe Boot
    Jan 1 00:06:15 localhost diskarbitrationd[106]: disk1s3 hfs 7899CE35-7938-3FDC-B5E6-B29320738B05 Audio Drive /Volumes/Audio Drive
    Jan 1 00:06:16 localhost ConsoleMessage: Starting SecurityServer
    Jan 1 00:06:16 localhost ConsoleMessage: Starting Apple Multicast DNS Responder
    Jan 1 00:06:16 localhost ConsoleMessage: Starting kernel event agent
    Jan 1 00:06:16 localhost ConsoleMessage: Starting timed execution services
    Jan 1 00:06:16 localhost ConsoleMessage: Initializing network
    Jan 1 00:06:18 localhost SystemStarter: Starting SecurityServer
    Jan 1 00:06:18 localhost SystemStarter: Starting Apple Multicast DNS Responder
    Jan 1 00:06:18 localhost SystemStarter: Starting kernel event agent
    Jan 1 00:06:18 localhost SystemStarter: Starting timed execution services
    Jan 1 00:06:18 localhost SystemStarter: Initializing network
    Jan 1 00:06:18 localhost mDNSResponder[181]: mDNSResponder-58.8 (Apr 24 2004 20:38:40) starting
    Jan 1 00:06:20 localhost kernel: ApplePMUUserClient::setProperties WakeOnACchange 0
    Jan 1 00:06:21 localhost kernel: NVDA::doDriverIO() allocating ndrv instance data rec. fNDRVInstanceData = 0x120a9000
    Jan 1 00:06:21 localhost kernel: NVDA,Display-A: vram [a8000000:08000000]
    Jan 1 00:06:21 localhost kernel: NVDA::doDriverIO() allocating ndrv instance data rec. fNDRVInstanceData = 0x120fc000
    Jan 1 00:06:21 localhost kernel: NVDA,Display-B: vram [00000000:01000000]
    Jan 1 00:06:22 localhost SystemStarter: The "HasShadow" window property is obsolete. Use CGSSetWindowShadowAndRimParameters(cid, wid, 0.0,0.0, 0,0, CGSNoShadowStyle) to turn off the window shadow instead. Set a break-point on CGSLogMessage to find out where this property is set.
    Jan 1 00:06:23 localhost ConsoleMessage: Checking disks
    Jan 1 00:06:23 localhost syslogd: /dev/console: Input/output error
    Jan 1 00:06:23 localhost init: kernel security level changed from 0 to 1
    Jan 1 00:06:28 localhost loginwindow[203]: Sent launch request message to DirectoryService mach_init port
    Jan 1 00:06:28 localhost DirectoryService[205]: Launched version 1.8 (v256.6)
    Jan 1 00:06:34 localhost SystemStarter: Waiting for network initialization
    Jan 1 00:06:37 localhost SystemStarter: Waiting for network initialization
    Jan 1 00:06:40 localhost configd[105]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/set-hostna me
    Jan 1 00:06:40 localhost SystemStarter: Waiting for network initialization
    Jan 1 00:06:40 localhost set-hostname[221]: setting hostname to xxx-xxx's-Computer.local
    Jan 1 00:06:43 localhost SystemStarter: Waiting for network initialization
    Jan 1 00:06:44 localhost ConsoleMessage: Loading Shared IP extension
    Jan 1 00:06:44 localhost SystemStarter: Loading Shared IP extension
    Jan 1 00:06:44 localhost ConsoleMessage: Starting printing services
    Jan 1 00:06:44 localhost SystemStarter: Starting printing services
    Jan 1 00:06:44 localhost ConsoleMessage: Loading IP Firewall extension
    Jan 1 00:06:44 localhost SystemStarter: Loading IP Firewall extension
    Jan 1 00:06:45 localhost kernel: IP packet filtering initialized, divert enabled, rule-based forwarding enabled, default to accept, logging disabled
    Jan 1 00:06:45 localhost kernel: IPv6 packet filtering initialized, default to accept, logging disabled
    Jan 1 00:06:45 localhost kernel: IP firewall loaded
    Jan 1 00:06:45 localhost ConsoleMessage: Starting internet services
    Jan 1 00:06:45 localhost SystemStarter: Starting internet services
    Jan 1 00:06:45 localhost xinetd[274]: 274 {init_services} no services. Exiting...
    Jan 1 00:06:46 localhost SystemStarter: Startup complete.
    Any help would be appreciated!
    G5 DP 1.8 rev 1, 160/1g/SD   Mac OS X (10.3.8)  

    Apparently this has something to do with temp? The
    machine will cold boot first thing in the morning
    with no problem, but once it's been on for a couple
    of minutes it will not restart (except in safe
    mode).
    It sounds like you have some component changing value with heat. It's hard to tell if it would be on the logic board or in the power supply though without swapping them out. It's strange it starts in safe mode though. Did you try resetting your open firmware?
    Open Firmware reset: Hold the CommandOption+OF keys during startup. At the '>' prompt type:
     >reset-nvram
     Return
      >set-defaults
     Return
      >reset-all
     Return
    -Bmer
    Mac Owners Support Group
    Join Us @ MacOSG.com
     An Apple User Group 
    ITMS: MacOSG Podcast >>

  • MacBook Pro won't boot regularly or safe mode, getting patches of black white and grey noise on screen

    It was giving me video problems at first and now has pixelated black grey and white designs popping up when I turn it on. It loaded up in safe mode the other week but now it just stays at the gray apple and spinning icon.
    I am posting this from an iPhone right now so I am not sure how to attach the picture I took. I will try to upload it after.

    Apple store genius bar is the place to go for a definitive diagnosis.  If it is the logic board, you may be in market for a replacement MBP.  Unless you have some emotional attachment to that particular MBP, it may not be cost effective to repair it.  (I note that yours is a pre-Unibody MBP)
    If you are lucky and it is the display, you might be able to get a replacement from iFixit or Powerbook Medic for a reasonable price and do the swap yourself.
    Good luck.
    Ciao.

  • Problem with start up - won't boot. Tried safe mode, recovery mode etc.

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    Tried all the online resources and have fond little help. Have not downloaded or Changed any settings...
    Happy 2014!

    iCloud does not back up a Mac. "MacKeeper" is a scam. Apparently you have no backups at all, which means that you're in immediate danger of losing your data, if it hasn't already happened.
    If you want to preserve the data on the startup drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
    There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
    1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
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    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • OS 10.2 Won't boot even in safe mode

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    Sometimes when the 'C' key doesn't work, you can try the Startup Manager described below:
    http://docs.info.apple.com/article.html?artnum=106178
    Hope this helps.

  • Satellite L500D won't boot up Windows Vista

    Hi.  I have a Satellite L500D which failed to boot up Windows Vista (Home Premium).  It shut down normally the previous night, with no power interruptions or other abnormal events during shutdown.  The following day, it failed to boot Windows and went into a diagnostic screen.  This diagnostic attempted to resolve and fix the problem, but failed.  It didn't give me the option of Windows "Safe Mode" either.
    As the laptop was under warranty, I returned it to the retailer.  By hitting F8 at bootup we got into Safe Mode, then copied my folders to an external hard drive.  They then "recovered" the laptop (not sure if that meant re-formatting the hard drive and re-installing Vista?)
    Q.  Has anyone else experienced this problem, and is there a preventative measure?
    I would really appreciate any advice on this problem.
    Regards
    Mark Brymner
    Solved!
    Go to Solution.

    You asked if that has ever happened to someone before. It's almost like asking if you ever had a flat tire. It's happened to someone at least once, or in my case, many of times.
    You didn't mention if there was a specific error code, but most failure to boot into Windows problems are because of a corrupt or missing boot file(s). I know within the last few months, Microsoft has pushed some updates that cause people's machines not to boot properly. There really is nothing you can do about it. Just ensure you are not shutting the machine down while the computer is updating.
    Keep your important documents/pictures/music backed up just in case.

  • Firefox freezes trying to download or save files, Import/Export bookmarks, clicking (Tools) Options (was: Fire Fox crashes in Windows safe mode and in Firefox Safe mode)

    Hi
    XP sp3 4gb ram
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    Firefox crashes every time I do any of the following. Then I have to force quit Fire fox.
    If i click a download link on a web page, Firefox freezes the instant I click the link
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    If I go to the Menu bar > File, Firefox instantly freezes the instant I select either "Save Page as..." or "Open file..."
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    ... but Firefox does not freeze if I select any other command in the Bookmarks sub menus, nor does it freeze if I back out of the menu entirely.
    Same as above for History if I select "Import" or "Export"
    ...so I have isolated the problem to a limited number of commands in Firefox that cause Firefox to freeze... described above. Everything else in Firefox works fine.
    HERE IS A SUMMARY OF WHAT CAUSES THE FREEZING:
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    • Going to the Menu bar > Tools and selecting Options.
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    • Same as above for History if I select "Import" or "Export"
    Everything else in Firefox works fine. I went through every menu command and checked for freezes. Only the commands I mentioned above cause the freezing.
    I tried the following to try to fix it:
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    • Uninstalled FF. Deleted folders, profiles (Downloads.sqlite), Registry entries. Reinstalled. (Problem still exists)
    • Restarted FF in Firefox safe mode. (Problem still exists)
    • Restarted in Windows Safe mode and then started FF in Firefox safe mode (Problem still exists)
    • Disabled Window firewall. Disabled ZoneAlarm firewall, Shutdown ZoneAlarm firewall. Set Internel Options to default settings. (Problem still exists)
    • I reset the config option: browser.download.manager.scanWhenDone to false
    What does work?
    • Firefox does not crash when I click a link an go a website, navigate a page, use a menu item command.
    • Firefox works fine on my other computer.
    • Internet Explorer works fine on the computer that Firefox is having a problem on.
    • My other applications work fine on the computer that Firefox is having a problem on.
    I want to add that, I just overcame the XP Recovery Virus by following a post that suggested running the following software to fix the virus. Everything seems back to normal except Firefox.
    The software I ran to fix the problem are listed below:
    • malwarebytes
    • superantispyware
    • ccleaner
    • combofix.
    • smart defrag
    • then load a good anti-virus. (I ran Zone Alarm virus scan)

    Hi.
    This is about a question you posted to the Firefox Support forum three months ago (I'm sorry you never got an answer).
    Did you ever fix the problem where Firefox freezes or hangs, when clicking a download link or using (File menu) "save as" or "open file"? Or when going to the Firefox (Tools) menu and clicking Options ? Or trying to Import or Export bookmarks?
    I found this thread searching for a solution for someone on MozillaZine's support forum who's having a similar issue. See this thread: (maybe something he's tried that didn't work for him will work for you?)
    http://forums.mozillazine.org/viewtopic.php?f=38&t=2382953&start=15
    <br>Cannot download or click tools -> options

  • Firefox has stopped working in Windows 7 but works in Windows safe mode

    I am sending this from a different computer on which Firefox works fine. My problem is on a Windows 7 PC -- in the past few days Firefox has stopped working in normal mode but works ok in Windows safe mode. I keep getting a Windows error message that it has stopped working and I will be notified if there is a solution. Of course, I am never notified. I have tried resetting Firefox when in Windows safe mode, as well as uninstalling and reinstalling Firefox, after having deleted all the program folders and appdate. I've exhausted every possible fix I could find in the Mozilla support forums but I still can's solve the problem. Can you help please?

    *3
    Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
    * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • ALWAYS BOOTS UP IN SAFE MODE

    MY MAC ALWAYS BOOTS UP IN SAFE MODE. I REPLACED THE KEYBOARD DUE TO A JAMMED SHIFT KEY WHICH WAS CAUSING IT TI DO THE SAME THING, BUT ITS DOIN IT AGAIN. CAN SOMEONE HELP PLEASE?

    ACTUALLY IT BOOTS THE RIGHT WAY IF I LEAVE THE KEYBOARD OFF UNTIL THE SIGN IN SCREEN COMES UP. AND YES IT IS A WIRELESS. IF I TURN THE KEYBOARD ON BEFORE I TURN THE COMPUTER ON IT WILL BOOT IN SAFE MODE. IS THERE ANYTHING ELSE THAT I CAN TRY, OR SHOULD I JUST SAY FORGET IT, AND WAIT UNTIL THE SIGN IN SCREEN COMES UP BEFORE I CUT IT ON?

  • Will not boot up in safe mode

    Here's another headache which is testing my temperament to the extreme.
    My Mac crashed this morning and when I restarted I got the classic Spotlight in the corner icon. The usual procedure here is to restart in safe mode, empty the wastebasket and then restart as normal.
    Unfortunately, my Mac simply refuses to boot up in safe mode! Instead it shuts down. Now this is nothing to do with me leaving on my finger on the button too long or not long enough, as I've done the safe mode restart countless times...the bugger just will not go into safe mode no matter what I try and do.
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    PowerMac G5   Mac OS X (10.4.2)  

    I just had an issue like this. I was able to boot up with an external firewire drive, although it was a lot of trouble. I think doing an option boot finally worked; holding down the option key, I eventually got to see the firewire drive was bootable, and booted from it.
    I put the thing in verbose boot mode (command - v , I think; but please look it up. I have no Mac books at work to check). In verbose mode, you could see that the hard drive could not mount; the OS tried to do fsck, but it failed around 2/3 of the way, and the CPU was halted.
    I was occasionally able to boot normally, but never in safe or single user modes; these do a disk test first, which invariably failed.
    I could see from the system and console logs when I managed to get the firewire boot going that there were repeated errors trying to access drive s03, the internal SATA drive. The logs on the SATA drive showed huges numbers of errors. At a wild guess, for some reason a lot of sectors went bad all at once. There had been a some erratic behavior before, but I'd put that down to the single processor G5 problems. (these were non video related, just freezes).
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  • Boots only in Safe Mode - Macbook mid 2007

    My Macbook mid 2007 with Snow Leopard will not boot correctly. The only successful means is Safe Mode (key S during boot).
    All measures published in various postings have been conducted without any peripheral devices. These are:
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    The existing original RAM and harddisc were successfully tested using a second identical Macbook. A new installation of Snow Leopard on the harddisc using the second Macbook was successful and started in this second Macbook as expected. This harddisc was then inserted into my Macbook, but it would not boot. Hence it is safe to exclude problems with RAM and the harddisc.
    Attempts to boot with the Snow Leopard DVD (either via C plus boot or Option during boot and select Install DVD) are not successful. Attempts to boot from an external drive are also not successful. The boot process (regular, DVD, external) progresses to different states including grey screen with Apple and frozen wheel. There is no consistency.
    From the various postings I have found and studied along with my numerous tests, I have deduced the following possibilities:
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    There is a problem with the keyboard (maybe someone spilled something).
    I have found numerous solutions for "boots only in Safe Mode". All include booting via Install DVD, but this does not work in my case.
    I have exhausted all my possibilities. Hopefully someone can provide more insight.

    lruetimann wrote:
    What I am not able to test is booting with an external CD/DVD drive. However, there is no indication that the built-in drive is malfunctioning.
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    In your case this would be:
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    It too will appear on the MacBook's(1) Desktop.
    From the MacBook(1), select Restart and hold down the Option key to select Start-up Manager.
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    If this occurs, then you have booted into the install 10.6 DVD, From there you could try and install it, see what happens.
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    If it does see the DVD, in Macbook (2) and can boot into it,… I'd be surprised!

  • Tecra 8100 only boot up in safe mode

    I seem to have lost the display drivers to my Tecra 8100.
    Since I attempted to use an extra screen which worked fine until I came to boot up the following day when it would only boot up in Safe Mode.
    What have I done wrong and how can I rectify it?
    Driver detective doesn't work, just comes up as having performed an illegal action.

    Lars,
    I'm afraid that it seems that Toshiba no longer provide the drivers for the Tecra 8100 as it's such an old computer, around 12 years old. I have been on the Toshiba website and tried again on the site you suggested but to no avail. Sorry about that but am still hunting.
    Regards
    bfg267

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