Won't boot; shuts down

My very reliable Mac mini (bought in 2006) failed last night. Circumstances: I was installing a new software package (scan snap manager) via CD and the computer hung during the install. The pointer was a spinning beachball but it would move around screen. The keyboard had no effect. I had to shutdown the computer via the power button. After that the computer would shutdown shortly after a restart. I tried pressing the shift button, the control button, the option button and the command button during the restart. Finally, after web searches I did a SMC reset. Nothing happened and the CD remained in the computer.
Full disclosure, the superdrive had failed about a year ago with a disc inside and I took it to the Genius bar. They decided that the superdrive was flaky but managed to recover my disc after turning the computer on its side. They said that the drive needed to be replaced but that the computer wasn't worth the work. After several months I tried the drive again and it worked and has continued to do so. It's been used lightly. When I installed the software disc last night the drive immediately sounded very noisy so I suspect that the drive failed. I was unable to get the disc to eject using any technique I could find on the web so I opened the computer and physically removed the drive by unscrewing the superdrive cover. After doing that I replaced the screws and reassembled the computer. I was unable to start it and I eventually removed the superdrive. It's now not in the computer.
Since opening the computer, removing the disc and reassembling the computer I've had similar symptoms with or without the superdrive installed. They are as follows:
Start the computer
The LED comes on
The boot chime sounds
The screen stays dark
The LED goes off about 7 seconds after the boot chime and the computer is apparently shut down.
I can change the behavior by holding down the shift or control keys (perhaps other keys as well). In this case shortly after the boot chime sounds the grey screen comes on and the circle begins to spin. Then the LED goes off and the computer shuts down. The total time between the chime and the LED going off is still about 7 seconds.
Any thoughts?

OK. The PRAM battery's replaced and the computer reassembled but the behavior is the same. Any further thoughts?

Similar Messages

  • My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps are responding. Any ideas?

    My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas?  If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,,  Thanks!

    For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
    For other Disk repair remedies see
    http://support.apple.com/kb/TS1417
    Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
    Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.)

  • HT203697 My mac mini (late 2012) won't fully shut down, this happens all the time. How do i fix this?

    My Mac Mini won't fully shut down. How do I fix this?

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Mountain Lion won't sleep, shut down, restart, or log out.

    Hi All,
    After Mountain Lion my 2010 iMac 27" won't sleep, shut down, restart, or log out.
    Basically most functionalities of clicking the apple icon are disabled - "About this Mac" doesn't work either.
    Please help!
    Before Apple fixes this, is there another way of putting my Mac to sleep or shut down?

    Just adding another voice to the chorus.  Since upgrading to Mountain Lion my computer will not sleep.  The cursor freezes when I try to invoke sleep but the computer and monitor remain on.  The cursor unfreezes when I tap the spacebar the way I would normally do to wake from sleep.  Fortunately, shutdown, restart and logout function normally, so I guess I should count my blessings.  This isn't my only problem with Mountain Lion, but I didn't want to muddy the waters on this thread with other issues.
    Dual quad-core MacPro3,1

  • FF won't restart in safe mode...it won't even shut down.

    you know that soft clicking noise you can hear in your computer? Mine stopped doing that a little while ago. It's eerily quiet.
    Also, I keep getting hung up. If I watch a video on youtube (for example) FF freezes & I have to shut down the plug-in container to get things going again.
    I've tried restarting the computer, but it didn't help. My system idle process is showing the number 99 in my task manager's CPU column, & I think that's related to my problems. Sometimes when I open task manager I can see that CPU Usage (at the bottom) is at 100%, but in a second it usually goes back down to 15% or less.
    SO I came to the FF support page, where it was suggested that I '''restart my browser in safe mode. But it won't restart. '''It won't even shut down all the way. FF & the plug-in container are both showing as open in Task Manager.
    SO when I manually shut them down, & then open FF again & check my plug-ins, none of them have been disabled (as they should be if FF had restarted in safe mode).

    By soft clicking noise, what exactly do you mean? If you are hearing a clicking noise in your computer that then stopped, it is possibly your hard drive dying, or a fan in the computer that dies. You shouldn't have "clicking" noises in a PC.
    As for system Idle Process, that is just the percentage of the CPU that isn't being used, if that is at 99%, it means that only 1% of your CPU is being used at that moment.
    Now, as for starting Firefox in Safe Mode, let's try this. Restart your computer, then while you start Firefox, hold down the Shift Key. You should have a small box open up with a bunch of checkboxes. Don't check any of them right now. Just Continue in Safe Mode. This is Firefox safe mode, all customizations, themes, addons, etc. will be disabled. If you don't get the freezing here, restart Firefox, and disable your add-ons one by one until you find the culprit.
    Also, you can try updating your graphics driver to see if this is an issue with Hardware acceleration. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers] has more details.

  • My iPhoto won't be shut down because it says photos are being imported when they really arent

    my iPhoto won't be shut down because it says photos are being imported when they really arent

    Welcome to Apple Support Communities
    If you are not transferring photos, force quit iPhoto. Press Alt, Command and Esc keys or go to  > Force Quit, choose iPhoto and force quit it

  • My mac won't restart, shut down, or go to sleep. And the volume and brightness does not work as well.

    My mac won't restart, shut down, or go to sleep. And the volume and brightness does not work as well.

    Connect the computer to the power.
    Hold the power button down for 10 seconds or more.
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    Best.

  • [U410] Boot/Shut Down/Sleep/Hibernate taking ages

    As the title says, my Ideapad U410 takes really long on some of the most basic tasks around. And I have no idea why. I've had this laptop for a few months and it works fine, except for poor wifi (discussed elsewhere) and these issues. However, until about a week ago it would take about 5 minutes for it to go to sleep. Now it won't do that at all.
    What I do know is that:
    It sometimes throws errors about Intel Rapid Start Technology not being enabled. However, I can't choose to enable it in the BIOS, saying there's some sort of problem, nor can I reinstall it, as the installer tells me my laptop doesn't meet the system requirements. It stopped throwing these errors about at the same time it stopped going to sleep whatsoever.
    When the laptop boots up, it hangs for 5-8 minutes on the white Lenovo logo + black background. Once it gets past that it's booted up in mere seconds. Maybe someone can tell me what exactly the computer's supposed to be doing while displaying this splash screen.
    When the laptop shuts down, it hangs for about the same time in windows 8, which tells me it is "shutting down". When it goes to sleep it simply turns off the screen and remains on. For forever it seems. First time this happened I wasn't aware it was still on, so it also overheated in my bag. Seems like it's still working the same, though.
    I've also read some instructions on enabling iRTS. However, no matter which set of steps I follow, I get into some sort of problem. My SSD for example won't show up in cmd's DISKPART. Yet I can see and access it from Windows Explorer. In the same sense I can see iRTS in the bios, but I can't choose to enable it. And I'm not even sure iRTS is the problem here! It's simply the only error I get thus the only lead for me to go on.
    Any help at all would be greatly appreciated! When I bought this laptop I was told it's supposed to be fast and right now it's not.

    Yes and no. Booting up still takes just as long, but I got the sleeping issues resolved a long time ago. Since I barely ever shut the laptop off I figured the risks outweighed the benefits as for getting the SSD and/or bootup problems resolved, so I gave up on that eventually.
    For me the sleeping problems were related to intel rapid storage technology, I seem to recall that once I got rid of that sleeping started working fine. But again, I resolved this a long time ago and don't fully remember.

  • FW800 won't sleep -- shuts down instead...

    So there are many here who are having sleep/power control related problems, however I'm having a slightly different problem. As the subject line states, my FW800 Dual G4 won't sleep. Rather, when I select sleep it simply shuts down.
    I have replaced the battery, reset the PRAM, reset the PMU, and reset the NVRAM, without success.
    I suspect, however, maybe it's related to software as I can load up new system software and everything works fine. By the time I update everything to the latest software, including iLife, it no longer sleeps.
    Short of taking the machine in, does anyone have any further ideas?

    I have this;
    If your Mac happily goes to sleep but won't wake up--Hold down the power switch to force-reboot your machine and get it running again.
    Don't worry-your Mac isn't narcoleptic. Its Open Firmware system or NVRAM (nonvolatile RAM) is likely corrupt, and your Mac can't remember how to wake up.
    Restart your Mac and immediately hold down the Command-Option-O-F key combo until you see a somewhat intimidating command-line display that ends with the Open Fimware prompt. Type the following line:
    reset-nvram
    press the return key on your keyboard
    set-defaults
    press return
    reset-all
    press return
    Your Mac will reboot. Once it's running, put it back to sleep to test. If the problem recurs your Energy Saver preferences may be the culprit. Delete the com.apple.PowerManagement.plist file (go to Finder/Hard drive/Library/Preferences/SystemConfiguration)--don't worry, your Mac will regenerate a new one--and then restart to see if that rights the wrong.
    Still didn't work? Might be time to call AppleCare or see an Apple Genius or a technician
    Cheers! DALE

  • I5 iMac won't complete shut down after installing Lion

    When I try to shut down my iMac it gest as far as the white screen with the spinning wheel.  It never completes the shut down.  I always have to force quit it by holding down the power key.  Any suggestions?

    I have the same issue was fine after 10.7 install but happend straight after 10.7.1.  I have reset PRAM NVRAM and reset SMC, I have also been to the genious bar where they did an erase and install of lion, it then closed down six times and has now stopped closing down again.  I can't think of any other option i'm sure that it must be something in 10.7.1 so will wait for 10.7.2 with my fingers crossed.  Any other thoughts out there?

  • IBook won't completely shut down

    I have a 1.2ghz iBook with 1.25 gig ram running 10.4.1.1 that will not totally shut down after you tell it to. The finder will quit and the screen will turn blue, but that is all that happens. To make it shut down, you have to hold the start button for 5 seconds, then it will turn off. I've run disk utility, cocktail and onyx, but still nothing. Anyone have any ideas?

    If you have not tried the "Resetting PowerBook and iBook Power Management Unit (PMU)"
    procedure outlined here: http://docs.info.apple.com/article.html?artnum=14449 to see if
    the odd behavior can be checked and fixed, I suggest you could try the one they recommend
    for your computer on that site. Also, note there are a few other things to try first, shown there.

  • DiskWarrior won't boot holding down C key

    I have one of the first Minis (with the single core). Last week while doing routine maintenance I found out something is wrong with the volume (a node or something). I tried using Disk Utility to fix it, which didn't work, so I purchased DiskWarrior. It finally got here today, but when I hold down the C key to restart with DiskWarrior it doesn't work. It restarts with the regular finder. The DiskWarrior instructions say not to use it as my startup disk. Can anyone help me? My computer is getting sicker all the time. Thanks!

    You'll need a wired usb keyboard for the C key to work at restart. And the Apple Aluminum keyboard won't work either. But most PC usb keyboards will work.
    Alternatively, you can hold down the menu button of the Apple remote at startup and it will give you a screen to choose the startup disk.
    Keep in mind, too, that the version of DiskWarrior will have to be newer than your Mini.

  • X220 laptop boots, shuts down by itself

    I recently bought an x220 laptop that I was told had a hard drive crash. Now that I'm trying to get it running with a new drive, I'm discovering far greater problems that may mean a bad motherboard, and I'd like to get opinions on them.
    I had problems fitting the 7mm SSD drive into the bay, and when it was in the machine would not boot. Taking the rubber guides off the drive to make its assembly thinner solved that. I then was up in Win XP, doing fine, when after a while the machine just died, as if shot. 
    Even before that I was getting strange behavior. The machine would boot when the power cord was attached (a BIOS setting fixed that), but also if it was simply moved, such as being set on its edged or turned upside-down.
    It seemed to be getting worse. I discovered that it behaved just a bit better with the SSD drive out, so I took it out and used the opportunity to flash the BIOS to the latest version, 1.34.
    But the machine still has a mind of its own. It either boots by itself out of nowhere, even when unattended (LAN boot is turned off, btw), or it boots up and then suddenly dies, or it doesn't complete the boot process at all.
    I don't believe heat has anything to do with the shutdowns, and certainly not with the self-starting.
    I've never seen a machine do this, and am at a loss. A bad BIOS chip doesn't seem to cover all that's going on here. Maybe it's a bad power connection somewhere?
    I'd like to get this working. I got it dirt cheap, so that's no problem. But it's a nice machine that I'd hate to give up on.
    Thanks for any insight.

    If you have a bad hhd and have removed the ssd, how are you booting?
    Pop off the keyboard and palmrest and see if something is visibly loose. Put it back together, go into BIOS and reset to factory specs.
    Install a version of Win7 to the ssd. If you don't have access to Win7, then go to Microsoft and download a demo version of Win8. Install that on the ssd. Are your problems fixed?

  • Mac mini shut down on its own, will not restart, grey screen, spinning wheel. Unplugged everything, will still not restart. Did safe boot, will not restart after safe boot, only grey screen with spinning wheel.

    Mac mini shut down on its own. Could not restart, chime, grey screen and spinning wheel. Unplugged everything but monitor, still only chime, grey screen and spinning wheel. Started in safe boot, shut Down, will not restart.
    This happened a couple of months ago, unplugged everything and it restarted, now that won't work.

    Hi BDAqua,
    I just did the repair as you suggested. T ran the disc repair, and twice it cam back, the volume macintosh seems ti be okay, I also ran the verify and permissions repair, both came back okay.
    I was actually hoping that they would find something, so they could repair. I shut the computer down, and restated with out holding a key, and I started up great. I'm baffled.  I have moved 20 GB to an external hard drive, as I only had 10% open space.
    I have Tech Tool 6, would you recommend to run a repair check on that, or just leave well enough alone.
    I agree with you on the new Mac's, I have problems with no disc for back up, until they realize their mistake I will stay with Snow a Leopard. This is the first problem I have experienced, so I can't complain. Their last programs are not as perfected as under Steve, prior to his handling over the reins, hope this is not going to be the future we can expect from Apple.
    I will wait to here back as to your suggestion regarding the Tech Tool check
    Thanks for all your help.
    Gratefully,
    Cheri

  • Fail to Shut Down or Restart Macbook Pro

    So I don't know if this has to do with Mavericks or just my Mac in general, but my mouse is constantly a spinning color wheel when on my homescreen. It won't let me open finer either, and when I do try to restart my computer it says finder is still running operations and to stop them before restarting. I have exited out of finder, tried quitting everything, but it still won't even shut down.

    This what I would start with:  First a SMC and PRAM resets:
    http://support.apple.com/kb/ht3964
    http://support.apple.com/kb/ht1379
    Then a Safe Boot:
    http://support.apple.com/kb/HT1564?viewlocale=en_US
    Ciao.

Maybe you are looking for

  • HP Officejet Pro 8610 Will Not Print

    I have a new Officejet Pro 8610 which has been working fine but today it would not print. Everyting else still worked, the printer is detected by USB and all of the cleaning/ alignment procedures work from my PC as normal. Scaning a document worked O

  • MobileMe data correct - want to sync to iCal

    Hi All, I'm having real problems on what seems like a fundamental requirement. I have setup MobileME and this is great, all my contacts are there and this syncs seamlessly with my iPhone - both ways. However, I have a iMac 24 and a MacBook Pro - I ca

  • Problem connecting Discoverer plus to Oracle 10g DB

    I have a problem connecting Disocverer Plus to DB 10g. DB 10g is located on a different server than Discoverer. All windows environment. When I enter DB name it gives me ORA-12154 error. Question – I searched all the documents and it doesn't say how

  • Iphoto seems to be deleting old (several years old) images that hav the same name as new images being loaded. how can i fix this?

    I was browsing some old photos in iPhoto11 and started getting 'image not found' errors. After much investigation, rebuilding thumbnails and extracting photos using fatface iphoto library manager it seems that newer photos with the same name as very

  • Missing Menu buttons in iDVD themes

    Strange behavior/problem with applying iDVD 7.0 themes: an alert triangle appears in the DVD map view warning that "Menu contain no buttons." This occurs in the "Forever" theme's "Main" as well as "Chapters" graphics. What should I do ---is this an i