Won't boot up--frozen in time and space

My boyfriend tried installing Leopard or something on his iMac, and now it's completely messed up. It won't boot or anything. I realize that trying to install Leopard was a mistake, but it's done with now. Anyway, I'm pretty sure that he does not have an older boot like Tiger.
So my question is, can anything be done? Is there some magic keyboard combo I can do to wipe it clean, in an attempt to start new or something? Because right now it's a useless box, taking up space.

I'll try what musicmac suggested, as I do not own an earlier OS.
And, yes, Allan Jones, that is the right Mac. It looks just like it. I can't remember the exact specs, and can't really turn the Mac on to look at the specs, but I can try to give you some vague details.
I'm pretty sure that this is my Mac:
http://www.everymac.com/systems/apple/imac/stats/imac1.25_20fp.html
The problem also is probably because my boyfriend used the OS disc that came with my MacBook Pro.

Similar Messages

Won't boot normally or in recovery and single user mode, safe mode hangs up halfway

iMac locked up with visual glitches while playing the Mac beta client of League of Legends. Had to force a shutdown by holding the power button. Now it won't boot; after the Apple logo and spinning wheel I just get a white screen. I tried launching in recovery mode, that didn't work. Then I tried safe mode; the bar filled a little over half and then nothing but white screen. I was able to boot single user mode once; ran fsck -fy and rebooted, still white screen. Now I can't get back to single user mode. I booted with command option P R to reset the NVRAM and got the second chime, but still nothing.
Luckily all my important files are in the cloud, but I'm really hoping my computer isn't completely dead. I haven't had any issues in the past. I've even been playing LoL for over a month with no issues, until now when I tried to play the newer game types, Dominion and ARAM; both caused visual glitches forcing shutdowns. I was able to restart my computer with no problem after the first two visual glitches, but after the last one I am stuck at the white screen as I described above.
Thanks in advance for your help!

I'd bet the drive is damaged. You could try reformatting if possible. Again, you are booting from the Recovery-10.8.2 disk if you can. If you can't, then you will need to use the installer disc that came with the computer.
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

My Powerbook boots up every few times and the hardware test still gives me -9972 error

René O'Deay wrote:
My Powerbook G4 15" aluminum 1.67Ghz 10.3.9 Panther won't start up.
(I did a backup on an external drive not long before it failed)
have gotten lost in my research on apple forums and knowledge base.
From the original install discs:
The Hardware test gives the error.
"2STF/8/3 ATA-100 ata-6-Master (-9972)"
The Disc utility does see my harddrive but fails to repair with the messge:
1 volume cannot be repaired,
'Invalid node Structure'
Disk 'no valid packets (-9997)'
I do have a useless partition from TechTool 4 and had successfully run the programs just before Powerbook failed.
aid everything was ok, with no warnings.
found somewhere a link to a hardware test code list, that said 9972 could be the cable (ribbon?) to the drive needed to be reset, replaced, or the harddrive replaced.
our local New Orleans 'official' Apple Tech guy calimed it was the harddrive and not worth replacing. he whined that it would take hours, tho the guys on ifixit claimed only half an hour.
i have since got a refurb MacBook (even older it turns out) with Tiger, but I miss my 15 incher Powerbook. (on very tight budget)
the battery got zapped by lightning last year and have struggled with it ever since. it won't fully recharge.
Right now have got it on the AC without the battery to try to charge the backup battery.
I have managed to restore it several times after crashing, inspite of my tech guy claiming otherwise. but have never really opened it up besides just looking at the memory slots. just one filled with 512 card.
so any advice, or suggestions.
I've been messing with my Power book for like 10 hours and finally finished replacing the hard drive. (just installing the software and all the updates took almost 2 hours by itself) Now it boots up every few times and the hardware test still gives me -9972 error.
<Re-Titled By Host>

My friend. Do not despair.
Firstly, you have a backup. Kudos.
Secondly, i suspect the hard drive in the machine is more than just a few years old. Hard drives die. I suspect the hard drive is the issue, not the cable.
Thirdly, it is worth changing the hard drive and take the ifixit advice. Simple to change. If it will be your first time changing the hard drive, just be organized and follow the steps carefully.
Now, before we decided it is the hard drive we need to confirm this.
I would check if SMART reports favorable conditions for the drive. Disk utility can tell you.
If good then I would zero out the drive. This allows the drive to excercise every sector and will build confidence of a well prepared drive going forward.
You can then restore from backup.
The other option is to replace the internal HD with a new one, perhaps with more storage.
As an FYI, I replaced the drive on my powerbook G3 and it's faster, quite , has more storage and gives me some peace of mind. Worth the money. The little guy runs beautifully.
Sent from my iPhone

IMac G5 Power PC won't boot past the grey apple and pinwheel

After everything froze and having to shut down (holding the power button), it won't boot past the grey apple and pinwheel. After a few seconds, the fans speed up and then nothing else.
*it won't boot into safe mode (holding shift)
*booting to OS on DVD works but then freezes after select language and hit "continue"
*disk utility shows the actual hard drive name but no disk image/partition is listed for me to repair or change
*running the system hardware diagnostic CD returns a list of "passed" for all hardware
I did have the logic board replaced during the extended warranty period a few years back and have not had any issues at all since.
Any thoughts, suggestions, tricks/tips?

Perfect diagnosis. I replaced the HD and reinstalled the OS. Back in business! Thanks!

IMac G3 won't boot after updating the firmware and upgrading the OS!

Hi! Everyone,
I have an iMac G3 333MHz (five flavors) which comes with 192MB of RAM and 6GB of hard drive. Originally, it was OS 8.5.1 installed, later upgraded to OS 9.2.2. Of course, the firmware has been updated by the appropriate method provided by the on-screen instructions before the installation of 9.2.2. After successfully updating the firmware and installing Mac OS 9.2.2, the system booted up and worked fine. However, after shutting it down and powering it up a few days later, I have encountered a critical problem:
1. At first, the iMac would chime and displayed a smiley-mac finder face.
2. No question mark appeared and the system halted because it stayed at the same screen for about 5 minutes! Also, the keyboard wouldn't respond. For instance, the LED signal light wouldn't light on when Caps Lock was pressed.
3. I assumed that this is just a typical crash and rebooted the machine via the "reset" button on the right side of the machine.
4. After restarting, well, no luck, the same condition. Therefore, I rebooted it again by using the method mentioned above.
5. The condition of sticking at the smiley-mac finder face occurred again! However, this time the iMac wouldn't chime and just displayed the mac face.
6. Another restart, well, it was getting worse... no chime and no smiley-mac finder face but a white screen.
7. I was frustrated then and shut the machine down forcefully by rebooting it again and pressing on the power bottom quickly before the screen appears. Also, I unplugged the power cord.
---------- After a few hours later ----------
8. Okay, I then plugged the power cord in and booted it up again, this time, it would chime but stuck at the white screen. => No smiley-mac finder face appeared!
9. Rebooted it again, the result was as same as step 8.
10. Another restart, the smiley-mac face finally appeared but still... stuck here and this time, no chime.
11. I then shut the machine forcefully by using the method mentioned above and let the machine rest for about a day with the power cord unplugged.
---------- After resting for a day ----------
12. I booted it up and it would chime, but no screen (the power button was orange, not green). I then forcefully shut down the machine.
13. Waited for about a minute and powered it up. This time, I tried to clear the PRAM, but no chime and gave me a white screen. => No luck! As mentioned, the keyboard's LED signal light wouldn't light on even though the Caps Lock key has been pressed.
*Note: The keyboard has been tested on the other computers and it worked. Also, I tried different USB ports to plug the keyboard in. => The USB ports were all in working condition， as I can know from the last successful start up.
14. Forcefully shut the machine down and tried to enter the Open firmware, no luck. It didn't enter and gave my a white screen.
15. Conclusion:
1) After resting for a while, the iMac would chime.
2) Rebooting too much times would cause the machine not to chime and leaded the screen to become white instead of the smiley-mac finder face.
3) However, rebooted the machine when the screen became white, the smiley-mac finder face would appear again without chime.
By the way, I could hear the hard disk spinning up so that means the hard disk is working.
Can anyone help me solve this problem? Is it related to the firmware update? Any suggestions will be appreciated! Thanks!
Andy

OK, I will try replacing the PRAM battery. Also, the PowerMac G3 and the other iMac 233MHz had the dead batteries. They are still working though... Should I replace them along with the iMac 333MHz? In case of not replacing, will they malfunction in future times? There are some symptoms on this two machines: 1. iMac 233MHz - No chime and no sound when adjusting system volume (the bi sound is not available), but iTunes and other applications can still use the audio device and output the sound via internal speakers; 2. PowerMac G3 450MHz - Will chime but sometimes hard to boot: 1) Chime but no screen; 2) No respond after pressing the power button => the power signal light won't light on. Every time I experienced this, I would open its case, pressing a small button (not quite understand what it does... anyway, just works if system halted.) near the PRAM battery and wait for about a minute, then close the case, and it boots. However, I have to reset "Date & Time"...

System won't boot with incorrect date/time

Hey, I setup a computer back home for VNC, however there was a power outage and now the BIOS has reset. Unfortunately it defaults the date to 2099 for some reason, anyway now the computer won't boot (I can't remember the exact error). Anyway the trouble is I can't access that computer now, and it has no monitor hooked up, is there anyway I can force a boot with just keyboard and without setting the correct date in the BIOS (no one with access to the computer could do this).
Appreciate any help.

You can try to just press F1.
I have a similar issue with my home server, the battery on the motherboard is dead so when the pc is powered off for a while it will not remember the clock. When trying to boot the system in such a case it spits out an error where it offers to "ignore" the error if you press F1.
In my case I need to wait until my pc beeps before pressing F1, basically you need to get past the BIOS stage.
With a bit of luck it might work for you too.
Also I hope you have some ntp service running on your system to make sure the date gets set correctly on your system on bootup.
Last edited by Neburski (2014-02-19 12:35:00)

MacBook Pro (early 2011) won't boot, sleep light comes on and fans come on high.

Just had a stick of RAM and the CPU replaced by Apple for an unrelated issue, but now this has cropped up. A little searching indicated that the GPU became unsoldered, but I'm curios if anyone can shed some light on this issue.
Thanks.

Did you do anything in particular to get it to boot up? If I could get mine to boot then I could work with it. I've got an external monitor that might connect, but if not, I should be able to share the screen from my Mac Mini. But I can't get it to boot.
Also, what time zone are you in? Since the same problem happened to us both on the same day, I wonder if something in the date is causing a failure in sleep/wake. I've had my fingers crossed that when tomorrow rolls around it will boot up again. Crazy, perhaps, we'll see. You give me hope.

My macbook won't boot pass the apple logo and the spinning wheel

Some programs on my Macbook starting crashing so I tried restarting it. Now it doesn't load past the grey screen with the apple logo and the spinning wheel.
I've tried installing the Install disc, holding 'c' but nothing happens.
I've tested the hardware holding 'd' in the start up, in which the test can back clean, so I'm assuming it's a problem with the software.
I've followed almost all the troubleshooting solutions on the apple website including restarting the PRAM and SMC, with no success.
However I foolishly followed a solution that was meant for an earlier version of Mac OS X, which invloved starting up in single-user and entering some commands, this appears to have done nothing but i'm concerned it may have done some extra damage.
I have bootcamp installed and I can boot up windows with no problem and even access some of the files on the Macintosh HD.
My backup harddrive broke recently so I haven't got a back up of any of my files either.
My question is, is there any way of fixing this problem or even just saving all my files and data so I can format the hard drive and start again, other than finding someone with a mac and try using the firewire method?
thank you for your time and help.

There's a possible solution but you must have the proper installer DVD for the computer. Assuming you do:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Macbook Pro won't boot up, get apple logo and gear just keeps cranking

I've done quite a bit of searching, but just can't find an answer - it appears this problem may be fairly common as I got a lot of search results about it.
Anyway, here is what is going on, when I boot up normally the hard drive spins very fast and then slows/stops and the crank over the apple logo just cranks and cranks - never getting anywhere (i've waited as long as 20 minutes).
I can boot into single user mode and can type and navigate w/o issue.
When I try to boot into verbose mode, it shuts down after about 5 seconds. Go to http://mjg.org/apple/screenshot.png to see a picture of the console moments before rebooting.
Thanks for any help that you all can provide!
-mjg

Thanks for all the help; however, I still continue to have problems booting off of any other media.
I've tried the Apple CD w/ no success - I made an image of the apple cd and restored it to a USB drive, and it won't boot. I've tested both methods on another mac, and both options boot fine.
I'm going with my last restort here and am going to install OSX on a portable USB HD, and try to boot off of that (no clue if it will work given the outcomes of the other things I have tried). From there I'm going to backup the HD, and try DW as suggested.
Any thoughts as to why the mac refuses to boot off of any other media? It always boots halfway and then tells me I need to shutdown my mac.
Thanks again,

Powerbook won't boot. Caps Lock Light and NumLock Light on. No other sounds

I'm posting a problem I'm having with my powerbook in the hope someone can give me advice as to what the problem could be. Or how i can fix it.
I have a PB G4 12" (1.33) running OS 10.4.11. All of sudden one day the laptop would not boot. I have tried the PMU reset, taking out the memory, plugging in an external firewire drive, etc but nothing works.
The laptop just won't boot, but I know power is being transmitted as the CapsLock light works, as does the NumLock (which is oddly activated by pressing F5).
Any suggestions/ideas on what the issue can be? Is it a dead mainboard/logic board? Or DCtoDC board?
Any suggestions/help would be greatly appreciated.

I found many others with the same issues.
Maybe we can read through their stories and find a solution???
http://www.pinoymac.org/forum/showthread.php?t=18510
http://forums.macosxhints.com/showthread.php?t=65275
http://www.maclife.com/forums/topic/74915
http://forums.macrumors.com/showthread.php?t=64020
http://forums.macrumors.com/showthread.php?t=110684
http://www.applefritter.com/node/18912
http://www.macintouch.com/readerreports/powerbookg4/topic2813.html#d06nov2006
http://discussions.apple.com/thread.jspa?messageID=7589764
http://discussions.apple.com/thread.jspa?threadID=733150&tstart=626
http://macosx.com/tech-support/mac/powerbook-g4-boot-problem/334350.html
http://lists.debian.org/debian-powerpc/2002/01/msg00288.html
http://www.pinoymac.org/forum/showthread.php?t=15844

Mac won't boot: stuck on apple logo and spinning wheel

My MacBook pro 13 inch(mid 2010) won't boot. It just gets stuck on the apple logo with the spinning wheel under it. I have done the following but they have not solved the issue:
Zap pram
Attempt to boot in safe mode
Try to access windows partition( resulted in flashing folder with question mark)
I am dying to try to insert the Mac os x install disc and use disk utility, but it is not going into the drive. This all started when I had to turn off my Mac because it had completely froze. Any help would be greatly appreciated, especially if there is a way to insert the install disk.
Thanks in advance for any assistance.

Try this:
Booting From An OS X Installer Disc
1. Insert OS X Installer Disc into the optical drive.
2. Restart the computer.
3. Immediately after the chime press and hold down the "C" key.
4. Release the key when the spinning gear below the dark gray Apple logo appears.
5. Wait for installer to finish loading.
If you have a problem with the above, then try:
1. Restart the computer.
2. Immediately after the chime press and hold down the "OPTION" key.
3. Wait for the boot manager screen to appear, then insert the installer disc into the optical drive.
4. Wait until the disc is recognized and appears in the boot manager screen.
5. After the disc appears select it then click on the downward pointing arrow button.
5. Wait for installer to finish loading.
If you are running Snow Leopard, then reinstall it. Your HDD will not be erased, and all your data will be preserved.
If you are running Leopard then do this:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

RD230 - Won't boot after BIOS - Server beeps and the screen is blank.

Hi there,
I have a problem with one of our RD230.
The Server seems to be ok. No Errors in BIOS. SATA Raid configured and so on...
But the server simply won't boot from CD or USB Drive or HDD.
After the whole BIOS Process the server gives a permanent beep and the Digitron shows code 00. The Screen just shows a blinking cursor top left.
Nothing happens.
Removing the RAID, CD Drive, Network Card doesn't help.
Does anyone have an Idea whats going on with this server?
Also setting the J45 Jumper doesn't help.
Thanks in Advance,
Cheers,
Chris

2 Things that can typically fix this issue. Please reseat the memory and if that does not fix it, please reseat the processor.
Questions
1 - Has this system worked prior to this or is this an out-of-box failure?
2 - If it has worked in the past, what changes were made just prior to this issue? (ie Windows Update, BIOS Update, firmware update, driver(s) update, etc.)

MacBook Pro won't boot - stays on black screen and beeps every few seconds

Hi,
My MacBook Pro has been having issues - when powered on wont boot past the white screen and more recently will just stay on black screen and beeps every 5 seconds. I had someone look at it and it seems apparently the motherboard is the problem
and either needs fixing or replacing. As I am traveling in Nicaragua the closest apple store is in Managua (capital). Would I be able to get the motherboard looked at and replaced if need be at this apple store? Also, does anyone know the approximate price for the motherboard to be replaced? Up until a few days ago the laptop was still turning on and working every now and then but now stays on black screen and beeps.
Any advice would be very helpful!
Thanks

Welcome to Apple Support Communities
It means that your Mac's memory is damaged > http://support.apple.com/kb/HT2538?viewlocale=en_US&locale=en_US
First, replace the memory modules. You can buy more memory at OWC or Crucial. It can also be replace by a reseller.
If it doesn't work, the RAM slots are damaged, so your logic board has to be replaced. It costs more than a half of the price of your MacBook

IMac won't boot after replacing hard drive and restoring from Time Machine

I was having problems with my iMac but upgraded to Lion when it came out. Had a few good days and then my hard drive died.
I had the drive replaced and the repair people put Snow Leopard on the new drive.
I then tried to restore everything from my Time Machine backup. At first when I tried to log on the computer wouldn't accept my password (i know it was right).
I decided to reinstall again using the snow leopard dvd i had. This time, the computer booted up (didn't ask me for a passord) and looked like it was in the process of setting things up. But Mail kept saying it was going to import messages but then quit and restarted a few seconds later. When i quit it it just came back again and again. I could see Chrome open behind it with my bookmarks in the toolbar and see other restored things, but the overall look was grey and not everything was there.
When i restarted from the HD and not the dvd i could never get past various shades of grey and the circling progress indicator. Never booted up at all.
I read about Lion having some restore hd functionality but it doesn't show up when i restart with option key. Am I in limbo between operating systems?
Any advice as to steps to take? I don't know much about this stuff.
Thanks for any help.

Yes, if you picked a Snow Leopard backup, that's what you got.
You could pick a Lion backup, and it would restore it, but that wouldn't create the Recovery HD, which you will need, sooner or later. See Using the Recovery HD. You'll need to re-download Lion for that to be created.
When you do that, after downloading but before installing Lion again, you might want to do this: Making a Lion Install disc or partition. Then if you need to reinstall Lion again, you can do it from that, instead of having to download it again.

Refurbished MacBook Air won't boot up. First time turning on and I'm met with Kernel Extension problems. Help?

I turn on the power button, and then it tells me a load of data. I cannot load up my MacBook, to even get to a set up page. I have only had it put of the box 10 minutes and turned it on once haha.
It shows the apple logo, an then brings up the data, where it says things like
"Panic(cpu 0 caller -loads of numbers-) "pthread Kernel extension not loaded (function table is NULL)
BSD process name corresponding to current thread: kernel_task
Mac OS Version:
Not set yet
Darwin Kernel version 13.0.0
What could this be? Apple support is unavailable to call until Tuesday apparently
Please help. I just want to use my new MacBook

Felix, there is nothing you should do about this other than to return it to Apple for a refund, and purchase another. I wouldn't think twice about it.

Won't boot up--frozen in time and space

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