Won't burn or play CDs

Considerable trouble with CDs.
As a preface: iMac (specs below) spent the better part of a month in an "authorized" Apple shop. To upgrade RAM from 256 MB to 2 GB. In what I was told would be a routine process taking no more than an hour, they had "issues," including a "failed" logic board, replacement, failure of that one, again replacement, and supposedly fixing a lot of problems they had with this project. These included things like "kernel panics," frozen screens, applications not opening or suddenly quitting, and on and on.
No its back home .... working perfectly they say,everything "fixed" (by the way, at no charge to me) .... but:
I'm trying to test everything to see if it really works. So far, all things I've tried seem to be working .... except for the following:
Cannot burn or play CDs. When trying to burn: machine makes unfamiliar, odd sounds like buzzing, or clicking; presents a pop-up window saying "song titles cannot be found on-line" (why should they, they're in my iTunes playlists), "do you want to continue?" and then starts to burn using "Track 2, Track 2, etc. Says it will take about five minutes, but the time "increases" during burn to up to 17-18 minutes, then will stop during the process after maybe several tracks show a green check mark. Or, just after inserting the CD, it will show "Checking Media" in window, stop and kick open the CD door, close it, open it again.
When trying to play what it has recorded on the CD, music is corrupted.
When just inserting any precorded CD of mine (CD-Rs)it either will not play, or the music will be sharply distorted, corrupted.
In other words, nothing about the CD aspect seems to be working.
Would certainly appreciate any suggestions, thoughts, advice before I return to the shop.........for what would be the fourth time in the past month.
Thanks in advance

since i do not know the answer and this is in the ipod mini section i would recommend u putting it in the imac section
Sorry

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