Won't connect to internet after downloading

after downloading it will not connect to internet, IE does. I have uninstalled /installed many times. when uninstalling a security message as follows comes up asking to be quarantined: firefoxhelper
c:\users\brad\appdata\local\temp\nsu.tmp\av_.exe.
I have run virus/malware, cleared temp files/disk cleanup & still no luck.

As we say back home you really screwed the pooch. OK Put your install disk back in and restart the computer while holding down the C key. This will start you up from the disk so you can access Disk utility from the installer program. Click the first aid tab, select your drive and run repair disk.

Similar Messages

  • Won't Connect to Internet After I-Tunes Download

    After I download I-Tunes software on to my computer the computer will not connect to the internet after it is turned back on. This problem goes away if I system restore to a date prior to loading the I-Tunes software. I have done this twice with the same result. I am running a new Dell computer with Windows Vista Home Premium. I have contacted Dell and QUEST my DSL internet provider and spend hours on the phone with them. They both agree that the problem has to do with the I-Tunes download but can not tell me anything other than that. I just bought my wife an I-Pod for her birthday and I will have to return it if I can not resolve this issue. Thanks for any help you can provide.
    Ray

    Try zapping (resetting) the PRAM: Turn the MBP off, then, when you restart, hold down the -Option-P-R keys. It will chime, then restart and chime again. Let this happen twice (2 or 3 chimes) and then release the keys.
    Reset the SMC (System Management Controller)
    If the computer is on, turn it off.
    Disconnect the AC Adapter and remove the computer's battery.
    Press and hold down the power button for 5 seconds and then release the button.
    Reconnect the battery and AC Adapter.
    Press the Power button to restart the computer.
    For good luck, repair disk permissions:
    From the Finder, click on "GO", then "Utilities" on the drop down menu. Open Disk Utility, select your Mac HD, and click on repair disk permissions.
    Good luck!

  • IMac won't connect to Internet after trying to download mac so x

    So I was trying to download Mac OS version 10.6.4 (the CD that came with my iMac) and about fifteen minutes in it stopped and restarted. Well I didn't think anything of it because I was late for work as it was. I tried to get on today and my iMac is super slow, it won't connect to the Internet, and IF it does it only stays connected for about 10 minutes. What's wrong? What can I do to fix it on my own, the closes store is two hours away and I really don't want to that?

    As we say back home you really screwed the pooch. OK Put your install disk back in and restart the computer while holding down the C key. This will start you up from the disk so you can access Disk utility from the installer program. Click the first aid tab, select your drive and run repair disk.

  • Mac won't connect to internet after sleep

    Hi,
    I've seen this problem to more and more users.
    After i have updated Mac OS to 10.5.7 my Macbook won't connect to my airport express after waking from sleep. Even worse, when i wake my mac, all the computers from my wireless network loose their connectivity to Internet. I have to restart the Airport and the Macbook everytime. You can imagine this is becoming frustrating.
    The funny part is that all the other laptops which have windows on them work without problems so i'm guessing this is related to Mac OS and not the Airport.
    based on what i have read so far on the forums, i've tried to reset the connection, to change it's name, encryption, update Airport firmware version...everything.. No luck. The only thing that gets my connection back is to do a restart both to Macbook and Airport.
    Does anyone have a solution to this issue?
    Thanks,

    Is anyone else having this issue?

  • Cannot connect to internet after downloading itunes 7

    I downloaded itunes 7, sort all my music on to itunes ready to sync my ipod, try to connect to internet but can't, I had to uninstall itunes to get here to ask why this happens. This has happened twice. (Winamp is alot more flexible with the music)

    When you say you can't connect to the internet, do you mean iTunes can't connect but otherwise the internet is OK?
    If so the most likely thing is is a problem with your firewall. To test this briefly disable it and see if iTunes can connect. If it can, you need to reconfigure your firewall to allow the new version of iTunes to access the internet.
    If you don't know how to do this, which firewall are you using?

  • IMac (10.10.1) won't connect to internet after waking (sometimes)

    I have a new retina display iMac running the current version of Yosemite. I have a problem that has been occurring more often recently.
    When I first boot the iMac the internet (direct Ethernet connection to the base station which is directly attached to the cable modem) everything works fine. I'll put the computer to sleep and wake it up the next morning and some days it works normally and other days it refuses to connect to the internet. A check of network preferences shows that it is "connected" and I can see my external IP address. I've tried resetting the SMC and parameter RAM, but that didn't fix it. I've repaired my disk permissions, but that doesn't seem to be it either. Below is a summary (EtreCheck) of my computer.
    Suggestions are gratefully accepted and appreciated.
    Lee
    EtreCheck version: 2.1.8 (121)
    Report generated February 11, 2015 at 8:15:48 PM EST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)
        iMac - model: iMac15,1
        1 4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 0/DIMM1
                Empty  
            BANK 1/DIMM1
                Empty  
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
        AMD Radeon R9 M290X - VRAM: 2048 MB
            iMac spdisplays_5120x2880Retina
            2752 spdisplays_1080p
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 5:3:13
    Disk Information: ℹ️
        APPLE SSD SD0128F disk0 : (121.33 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Boot OS X (disk0s3) <not mounted> : 134 MB
            Macintosh HD (disk2) / : 3.11 TB (2.65 TB free)
                Core Storage: disk0s2 120.99 GB Online
                Core Storage: disk1s2 3.00 TB Online
        APPLE HDD ST3000DM001 disk1 : (3 TB)
            EFI (disk1s1) <not mounted> : 210 MB
            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk2) / : 3.11 TB (2.65 TB free)
                Core Storage: disk0s2 120.99 GB Online
                Core Storage: disk1s2 3.00 TB Online
    USB Information: ℹ️
        Plugable Technologies USB3-SATA-U3 1 TB
            EFI (disk3s1) <not mounted> : 210 MB
            Lee's Backup Drive- iMac (disk3s2) /Volumes/Lee's Backup Drive- iMac : 999.86 GB (367.03 GB free)
        Apple Inc. iPhone
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Applications/Hotspot Shield.app
        [not loaded]    com.anchorfree.tun (1.0) [Click for support]
            /Applications/Parallels Access.app
        [loaded]    com.parallels.virtualsound (1.0.27 27 - SDK 10.6) [Click for support]
            /Applications/Parallels Desktop.app
        [not loaded]    com.parallels.kext.hidhook (9.0 24251.1052177) [Click for support]
        [not loaded]    com.parallels.kext.hypervisor (9.0 24251.1052177) [Click for support]
        [not loaded]    com.parallels.kext.netbridge (9.0 24251.1052177) [Click for support]
        [not loaded]    com.parallels.kext.usbconnect (9.0 24251.1052177) [Click for support]
        [not loaded]    com.parallels.kext.vnic (9.0 24251.1052177) [Click for support]
            /Applications/Toast 11 Titanium/Toast Titanium.app
        [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
            /Library/Extensions
        [loaded]    com.logitech.manager.kernel.driver (4.10.1 - SDK 10.8) [Click for support]
        [not loaded]    com.microsoft.VirtualPC.Networking (7.0.1) [Click for support]
        [not loaded]    com.microsoft.VirtualPC.OSServices (7.0.1) [Click for support]
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
        [loaded]    com.Cycling74.driver.Soundflower (1.5.1) [Click for support]
        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
        [loaded]    com.hzsystems.terminus.driver (4) [Click for support]
        [loaded]    com.logmein.driver.LogMeInSoundDriver (4.1.48f61) [Click for support]
        [not loaded]    com.markspace.iokit.IOMissingSyncMassStorage (199) [Click for support]
        [not loaded]    com.markspace.missingsync.palmos.classicseize (1) [Click for support]
        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
    Startup Items: ℹ️
        TiVoDesktop: Path: /Library/StartupItems/TiVoDesktop
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [running]    com.bjango.istatmenusagent.plist [Click for support]
        [running]    com.bjango.istatmenusnotifications.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.logitech.manager.daemon.plist [Click for support]
        [failed]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
        [running]    com.logmein.logmeingui.plist [Click for support]
        [running]    com.logmein.logmeinguiagent.plist [Click for support]
        [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]
        [running]    com.sophos.uiserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.bjango.istatmenusdaemon.plist [Click for support]
        [loaded]    com.bombich.ccc.plist [Click for support]
        [running]    com.bombich.ccchelper.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [running]    com.logmein.logmeinserver.plist [Click for support]
        [loaded]    com.logmein.raupdate.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
        [failed]    com.micromat.TechToolProDaemon.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]
        [loaded]    com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]
        [running]    com.sophos.common.servicemanager.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.amazon.music.plist [Click for support]
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
    User Login Items: ℹ️
        ChronoSyncBackgrounder    Application  (/Library/Application Support/ChronoSync/ChronoSyncBackgrounder.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Fantastical    Application  (/Applications/Fantastical.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Caffeine    Application  (/Applications/Caffeine.app)
        OpenDNS Updater    Application Hidden (/Applications/OpenDNS Updater.app)
        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
        HPEventHandler    UNKNOWN  (missing value)
    Internet Plug-ins: ℹ️
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        JoostPlugin: Version: 0.13.8 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        LogMeInSafari32: Version: 1.0.586 [Click for support]
        Photo Center Plugin: Version: Photo Center Plugin 1.1.2.0 [Click for support]
        WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]
        iPhotoPhotocast: Version: 7.0
        RealPlayer Plugin: Version: Unknown
        QuickTime Plugin: Version: 7.7.3
        LogMeInSafari64: Version: 1.0.586 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        CitrixICAClientPlugIn: Version: 11.4.0 - SDK 10.0 [Click for support]
        DivXBrowserPlugin: Version: 2.2 [Click for support]
        OVSHelper: Version: 1.1 [Click for support]
        LogMeIn: Version: 1.0.586 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 6.1 [Click for support]
        AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 71 Check version
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Safari Extensions: ℹ️
        1Password
        Ghostery
        Videobox
    3rd Party Preference Panes: ℹ️
        DivX  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Logi Preference Manager  [Click for support]
        MacFUSE  [Click for support]
        Secrets  [Click for support]
        TeXDistPrefPane  [Click for support]
        TiVo Desktop  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 3.11 TB Disk used: 463.59 GB
        Destinations:
            Lee's Backup Drive- iMac [Local]
            Total size: 999.86 GB
            Total number of backups: 45
            Oldest backup: 2014-11-17 09:42:24 +0000
            Last backup: 2015-02-12 00:58:53 +0000
            Size of backup disk: Too small
                Backup size 999.86 GB < (Disk used 463.59 GB X 3)
    Top Processes by CPU: ℹ️
           106%    Spotlight
             5%    Finder
             5%    WindowServer
             2%    InterCheck
             1%    QuickLookSatellite
    Top Processes by Memory: ℹ️
        344 MB    iTunes
        326 MB    WindowServer
        275 MB    iPhoto
        241 MB    firefox
        241 MB    Mail
    Virtual Memory Information: ℹ️
        2.03 GB    Free RAM
        7.78 GB    Active RAM
        5.81 GB    Inactive RAM
        1.55 GB    Wired RAM
        4.27 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Feb 11, 2015, 08:15:08 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-02-11-201508_[ redacted].cpu_resource.diag [Click for details]
        Feb 11, 2015, 03:12:16 PM    Self test - passed
        Feb 10, 2015, 06:03:31 AM    /Library/Logs/DiagnosticReports/iTunes_2015-02-10-060331_[redacted].hang
        Feb 10, 2015, 05:59:15 AM    /Library/Logs/DiagnosticReports/iTunes_2015-02-10-055915_[redacted].cpu_resourc e.diag [Click for details]

    Hi Steven, and a warm welcome to the forums!
    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair. Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    Then... Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...
    208.67.222.222
    208.67.220.220
    Then Apply
    DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
    These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.
    In 10.5/10.6... System Prederences? choose I
    ntercae?Advanced>DNS tab, click + icon and add both.

  • IPhone 5S won't connect to wifi after downloading iOS 7.0.1

    I bought the iPhone 5S this morning and restored from the previous backup of iOS 7. Everything went fine after it almost immediately asks you to log into a wifi network, I typed in the password. As one would naturally expect, I had no issues. Then I downloaded and install the new 7.0.1 iOS. Went through the setup and when the prompt to log into the same network popped up, I typed in the same password but this time I get an "Incorrect Password" for my network. I'm literally copy/pasting it and typing it in slowly but no success.
    VERY annoying considering I JUST bought this product...

    I have an iPhone 5 with iOS 7 update.  Same issue.  I had no issues previously with iOS 6.  So far I've only NOT been able to connect to my home router.....until about 10 minutes ago.   I selected my SSID and chose the option to FORGET the network, restarted my router by unplugging the power supply, let sit for 30 seconds, then re powered it.  Went into my iPhone settings, turned wifi OFF, then turned Bluetooth OFF.  Turned wifi back ON and kept Bluetooth OFF (though there should be no direct correlation) and the router SSID appeared, so I tried my KEY again (WPA2 encryption) and it finally connected.  I would also recommend turning all wifi sync services off just in case, they aren't doing any good without wifi anyway. I really hope this helps. I'm going to update my iPad mini today and see if the same issue comes up and apply the same steps mentioned.  Good luck, even if this doesn't help, I'm sure someone (if not Apple) will help resolve the issue.

  • MBP won't connect to Internet after sleeping

    Last night I woke up my MBP (2.2Ghz, 2GB RAM, OS X v10.5.6) and it wouldn't connect to the Internet. I thought it was a problem w/ the network itself and confirmed it by testing another computer. However, when the network connection was restored on the other computer, I still couldn't get my MBP to connect.
    I verified that the other Macs in the house could connect to the wireless router (Apple Extreme Base Station w/ latest firmware). I could connect to the Internet using the Linux virtual machine under Parallels on my MBP and the application PeerGuardian is showing IP addresses being tracked in the log. I can also access the 'net just fine using my admin account in the MBP, so I know there is nothing wrong w/ the router or Internet connection, nor is there a problem w/ my MBP physically.
    I have tried several different troubleshooting methods. When I try pinging an Internet address, I receive the error "No route to host". When I run Network Diagnostics, I receive green lights indicating there is no problem w/ the connection. However, I can't use any of my browsers, Software Update, or most of my other Internet applications because they indicate that there is no connection.
    Opera (my primary browser) just sits there when I type in a URL; sometimes it will give the error "internal communications error", implying the website itself is down but usually it will just wait, acting like it's trying to connect. Safari gives the error "Can't connect to the server. Safari can't open the page 'http://www.google.com' because it could not connect to the server 'www.google.com'."
    I have reset the Airport Extreme router and had a weird issue. After the reset, my MBP wouldn't display the router in the Airport Utility, though my wife's Macbook found it just fine. It just kept stating that there were no routers available and if I would like to rescan. After 5-10 minutes though, my MBP finally detected and displayed the router.
    I have verified and repaired disk permissions, verified the disk itself, and even restarted in Safe Mode to force a disk check on boot. The only profile that is affected is my personal one; like I said, Parallels and the admin account are both fine.
    I'm figuring I will just have to make a new profile but I really don't want to do that if I don't have to. Does anyone have any suggestions or ideas that I haven't tried?

    I am having the exact problem!! Some places that have wifi I have no problem; others I can always log on to their wifi but can't seem to maintain a connection. If I wait for a long long time it sometimes will reload. Any help would be appreciated. It consistently happens at the same coffee shop. I have no issues at home or at the public library. Others at the coffee shop have no problems at all so it seems to be only my machine. When I take my old ibook to the shop I can connect and stay connected with no problems.

  • Downloading FireFox, won't connect to internet upon download

    All of a sudden FireFox stopped working. I uninstalled it to see if maybe there was a conflict somewhere, reinstalled it and am still getting the same message that it can't connect to the internet. Opera, Chrome, IE, Safari all work fine. Can't find a solution to this problem.

    [[https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox?s=cannot+connect+after+upgrading+firefox&as=s]]
    For me the problem was McAfee Security Center running on Windows 7. I reset McAfee and Firefox connected again.

  • Phone won't connect to internet after update to 4.3.4.

    Prior to the latest update, my phone worked fine, requiring a restart maybe once a week when it would not connect to the internet.  Now since the update, requires a restart after every 2 or 3 pages of internet.  Ideas?

    Turning off unneeded features will help battery usage, such as Push Notification, turn down screen brightness a bit, and numerous others. Search on this forum for battery drain, usage and such.
    A fix for battery drain issues is to Restore the Firmware and set up the iPhone as "New" when iTunes asks at the end of the Restore Process.

  • HT5642 ipod won't connect to internet after software update

    Help. I can't get my ipod to connect to my wifi since I downloaded the new update.

    Does the iPod connect to other networks?
    Does the iPod see the network?
    Any error messages?
    Do other devices now connect?
    Did the iPod connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • How to enable a disabled iPod that won't connect to internet

    trying to enable my disabled 5th generation iPod touch. I have tried connecting to iTunes on the computer, which I couldn't get it to do anything. I then tried using the "Find my iPhone" website and erased the iPod. However, I got a message that says "This iPod will be erased when it connects to the internet". How do I connect a disabled/locked iPod to the internet/wifi while it is waiting to be erased because it won't connect to internet/wifi?

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:                                                             
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
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