Won't connect to Store

I attempted to watch Netflix tonight and got the message that it Netflix was unavailable. So I googled that and found a post on this forum to log out of iTunes and then log back in. Now I can't log in. I enter (carefully my iTunes PW) and it replies it can't connect to iTunes? Any ideas?

Ok so i fixed my connection issue.
I use Mozilla mainly, so i didnt even think to check IE.
I sometime work from home and have to manaully edit my proxy server, well for some INANE reason, Itunes uses that to connect to the store.
Try checking you options in IE.
Open IE, then tools>options>connections>Lan Settings
There should be no check marks in any of the boxes. If there are make note of them and remove them and test ITunes.
If that didnt fix it, make sure to change the selections back
Hope that helps someone else

Similar Messages

Itunes won't connect to store, network connection timed out

hey
its been a while now and its really starting to annoy me. my itunes won't connect to the store anymore and its been so long i can't remember what made it happen, i get an error message coming up saying network connection timed out ... no error codes appear.
i am on vista using windows firewall any help would be great
thanks
ps ran the diagnostics thing and ...
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
DIXONSXP F71IX1
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver 1.40.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 2CD15BEB3A65D713
Current user is not an administrator.
The current local date and time is 2009-05-11 22:55:05.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {07364232-E167-4026-91DE-D8CFCE06A923}
Description: 802.11g Mini Card Wireless Adapter
IP Address: 192.168.1.67
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon May 11 21:59:06 2009
Lease Expires: Tue May 12 21:59:06 2009
DNS Servers: 192.168.1.254
192.168.1.254
Adapter Name: {FE8AEE52-0E28-4AF6-BF42-DA227457820E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-03-12 22:50:42.
Message was edited by: hurley_aiden

Hi,
What security software is running on the PC? The security software could be causing the issue, try to reconfigure or temporarily disable it.
You can also try flushing the DNS as shown here: http://support.apple.com/kb/HT1527
This article: http://support.apple.com/kb/TS1368 provides more troubleshooting tips.
-Jason

IOS 8.2 , iPhone 6 plus , iTunes won't connect to store

since updating my phone iTunes no longer accepts my account or password giving me can't connect to store error message.
WOrked before , worked to sign in to here but won't on the phone.

As provided else where Store is currently unavailable probably since it is the middle of the night on West Coast when Apple would do maintenance
it is nothing to do with iOS 8 or any other iPhone issues
The servers are not available regardless of the method used to access Mac Windows PC etc etc

Itunes won't connect to store on itunes

My Itunes takes forever to load on my compu ter with Windows 8. My library will load eventually but it won't connect to the store. I have unistalled and re-insltalled new version of Itunes several times. Any suggestions?

drop your security software and windows firewall. open itunes in safe mode under a new user
Peace, Clyde

ITunes won't connect to store Macbook 2, 1

I have a late 2007 Macbook 2,1 that won't connect to the iTunes store or the App Store through wifi. It will work fine if it is connect with the ethernet cable. I've tried this on many different wifi networks and it has the same problem. I'm running Mac OSX 10.7.5 and iTune 11.0.2. It actually has never worked on previous versions of iTunes as well. Anyone know how to fix this?

Ok, I figured it out. It was a problem with my proxy settings. Go to System Preferences> Network> Click on Advanced. Then click on the proxies tab. Then make sure only Automatic Proxy Configuration is checked.
That's how I was able to fix the problem.

My iPhone 5 won't connect to store to buy a text tone

Every time I try to buy a text tone on my iPhone 5 it won't let me. I press the store button in the right hand corner and nothing happends. How do i buy a text tone ? Can i get one another way?

Have you read through the user guide and taken basic troubleshooting steps? What have you done so far to troubleshoot?

ITunes won't connect to store on Win7 64bit and iTunes 10.6.7.1 but connects fine on iPhone 4

Hi,
I am unable to connect to the store on iTunes 10.6.7.1 on Win7 64 bit. From my iPhone I can connect to the store. Any thoughts?

Could you walk us through what happens (when you attempt to connect to the store on the PC) in some more detail, please?

Itunes won't connect to store, or stream music after 10.5 update

I downloaded and ran the Itunes 10.5 executable to update to the latest version
When I start Itunes I get an error message that Itunes could not connect to the ITunes Store. The network connection timed out.
I ran the diagnostics, and a secure link to the store failed, though the internet connection was verified. When I tried to open the help file, it said that Itunes Help is unavailable because your computer isn't connect to the internet.
Edit: Itunes will no longer play any music streams

I am having a similar problem. I have two alienware laptops. One is brand new and the other is a few years old. The old one has been updated to windows 7 32 and the new iTunes works fine with it. The new one is the 64 bit and iTunes store and safari no longer work on it. When I try to acces the iTunes store it goes into turbo (overclock) mode and after a minute just displays a white page for iTunes store. When I ran diagnostics it says everything is working properly. Safari does the same thing. Turbo and a white page. I have been trying to fix this all day with out any success. I even completely restored the computer to see if that would help. I hope someone can figure this out before I have a melt down

ITunes 10.5 won't connect to store, can't download songs on IPhone 4

I have an IPhone 4 and tried to download some songs from ITunes on my phone. I received a message that I can't download songs unless I upgrade the iOS. Went to upgrade and received message I had to upgrade to ITunes 10.5. Did this, however now I can't connect to the store. I receive a message stating that the network cannot connect and to check my settings. I have followed everything on here, uninstalled, reinstalled, Microsoft Fixit, run as administrator, firewalls, proxy server, even removed my antivirus, nothing works. Very frustrated and not sure what else to try???

I have an IPhone 4 and tried to download some songs from ITunes on my phone. I received a message that I can't download songs unless I upgrade the iOS. Went to upgrade and received message I had to upgrade to ITunes 10.5. Did this, however now I can't connect to the store. I receive a message stating that the network cannot connect and to check my settings. I have followed everything on here, uninstalled, reinstalled, Microsoft Fixit, run as administrator, firewalls, proxy server, even removed my antivirus, nothing works. Very frustrated and not sure what else to try???

Updated to iTunes - won't connect to Store - tried everything!

I've been through all KB items, tested everything suggested. Here is text of diagnostics:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-02-14 15:09:39.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Itunes store won't connect to store but will connect to internet.

this happened to me before but it fixed itself when i updated my software.
now it doesn't work again, it's not the firewall, because i've tried with it both on and off.
there are also no more updates to install.
i can't sign into my itunes account, and the error i get says the network connection time timed out or something.
help....again?
Message was edited by: sinigang

do you get any error message ?
see _*Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod*_
expand all sections and scroll down until you find your error message.
follow the troubleshooting instructions.
also, there is this KB article.
JGG

Itunes store won't connect itunes store

Please help me, thanks.
I got the error "11222"
Microsoft Windows Vista Home Basic Edition Service Pack 1 (Build 6001)
ASUSTeK Computer Inc. F80S
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 61C726B5E2829ED3
Current user is not an administrator.
The current local date and time is 2009-06-09 23:15:34。
iTunes is not running in safe mode.
Video Display Information：
ATI Technologies Inc., ATI Mobility Radeon HD 3470
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name： {9F8FA9B1-289D-48C5-ACEE-4DB66D880242}
Description：
IP Address： 114.43.234.34
Subnet Mask： 255.255.255.255
Default Gateway： 0.0.0.0
DHCP Enabled： no
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers： 168.95.192.1
168.95.192.1
168.95.1.1
Adapter Name： {A8BA92DD-EBD4-4CBB-8EE9-14211647C5F6}
Description： Atheros AR5007EG Wireless Network Adapter
IP Address： 192.168.1.101
Subnet Mask： 255.255.255.0
Default Gateway： 192.168.1.1
DHCP Enabled： Yes
DHCP Server： 192.168.1.1
Lease Obtained： Tue Jun 09 14:38:23 2009
Lease Expires： Tue Jun 16 14:38:23 2009
DNS Servers： 192.168.1.1
192.168.1.1
Adapter Name： {2264651A-4C62-4BA8-832D-9C5309CE826F}
Description： SiS191 Ethernet Controller
IP Address： 0.0.0.0
Subnet Mask： 0.0.0.0
Default Gateway： 0.0.0.0
DHCP Enabled： Yes
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers：
Adapter Name： {6C4737AD-D2D3-4F23-8AF8-C4C74AC1ACC4}
Description： Bluetooth Device (Personal Area Network)
IP Address： 0.0.0.0
Subnet Mask： 0.0.0.0
Default Gateway： 0.0.0.0
DHCP Enabled： Yes
DHCP Server：
Lease Obtained： Thu Jan 01 08:00:00 1970
Lease Expires： Thu Jan 01 08:00:00 1970
DNS Servers：
Active Connection： World
Connected: Yes
Online: Yes
Using Modem: yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store site was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful
The network connection timed out.
iTunes never success from iTunes store。

I had this same problem so Im sure you've already gone through the typical change firewall settings, flush the cache, etc. Here is the only other option that I found, and it worked. Using internet explorer I went to tools> internet options> advanced> reset. Good luck!

ITunes 9.2.1 won't connect to store any longer?

A certain expensive, work-necessary software that I use is keeping me from upgrading my laptop past OS 10.4.11 — just can't spend an extra $1000 right now for a work thing! Does this really mean that now I can't connect to the iTunes Store any longer, or even download my subscription TV shows (my Mad Men is waiting from last Sunday!). Ever since the iTunes 10 release, all I get is the error message, "iTunes cannot connect to the iTunes store at this time." For days.
Really? I must be something wrong, no?

Have exactly the same issue, old laptop stolen, bought new laptop,
imported account from time machine, library is invisible, at the botom of each section it tells you the number of films, tracks pod csts etc but there is no content.
If you look in the iTunes folder content is there... however there seems to be no upgrade file so maybe the iTunes library was not upgraded and iTUnes thinks it was....

ITunes won't connect to store in Windows 7

When I try to get to the store, I get a message that reads:
Make sure your network connection is active and try again.
I made sure that I ran this as administrator and it still does it.
I don't know if this helps, but I can't get into other online games I have as well. This is a new laptop with Windows 7. I turned off the firewall for testing and I still can't connect to anything.
I read that iTunes goes through Internet Explorer to connect and to make sure that we aren't using a Proxy Server. I did this and we are set to automatically detect settings. It still didn't connect.
It was then that I found out that other online games aren't connecting that I have. I'm not sure what to do and would appreciate anything.

This is the exact same thing that I am having an issue with. Checked all my settings and preferences. I am logged in as the Admin. I have been searching and searching for a solution. I dont have this issue on any other computer so I am sure it is related to Windows 7.
Grrrr.....

Itunes won't connect to store

I can't connect to the itunes store with my Itunes.
Running Window 7.
made sure Itunes account and bill pay was current.
I can't update ipod touch.
Ran the diagnostics and everything passed.
When connected WiFi with ipod i can access the store.

Can't connect to the iTunes Store

Won't connect to Store

Similar Messages

Maybe you are looking for