Won't connect to the Mac version of Desktop Manager
I have a blackberry 8520 v 4.6.1.314 (platform 4.2.0.135). It used to connect to the desktop manager, but now it won't connect at all.
The desktop manager reads the cellphone type just fine (on the screen it reads the name (my name), the cellphone type, the PIN number, and how much space my media card has left) but if I click the icon on the upper-left side of the screen, it says that my cellphone is not connected. The back-Up, Restore, and Sync buttons are all greyed.
How do I fix this? It used to be just fine a couple of months ago, and I never changed anything on my blackberry. -- in short, it has the same condition as it was before, when everything was a OK.
PS: My Mac version of the Blackberry Desktop Manager is the newest version.
Did you try a hard reset? ( phone powered on / remove battery / replace 15 seconds later and wait for reboot)
Did this work?
If not, make sure you have mass storage mode enabled on your device:
To enable mass storage mode complete the following steps:
Connect your BlackBerry smartphone to your computer.
From the Home screen of the BlackBerry smartphone, click Options > Media Card or Memory, or click Options > Advanced Options > Media Card(depending on which BlackBerry® Device Software version you are running).
Press the Menu key and change Mass Storage Mode Support to On.
To enable Mass Storage Mode automatically every time you connect, scroll down to Auto Enable Mass Storage Mode when Connected and change it to Yes.
Press the Menu key and click on Save.
Enter your BlackBerry smartphone password and click Enter (if prompted).
more info
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13564&slic...
>>>>>>>>>>>>>>>>>>>>>>>>~
Hope I was able to help
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Go to Solution.Hi there!
The most recent...v5.0. You can DL it here:
http://na.blackberry.com/eng/services/desktop/
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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KarlSorry for that, I've cut and pasted the different parts that I wrote.....
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Sheila M.
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