Won't convert files using Export pdf.

I have installed export pdf and used it successfully over the last two years .My subscription is recorded as paid. When I try to convert i get an error message " An error occurred while trying to access the service"
I tried Adobe support and eventually got referred to an advisor in Asia. Who tried to help but there were difficulties in the conversation. He asked to access my machine and i had to go to a link for Adobe Connect. This just kept hanging. So I was asked not use Mozilla but go to Explorer I did this but explorer would not accept the link and when I said that to my contact he disconnected the phone. Altogether i wasted around 40 minutes on the phone.
As you cannot e mail Adobe it would appear I would have to restart that length process with possibly the same result.
Anyone any ideas?

Hi K nicholls,
Are you using Adobe Reader to access the Export pdf service to convert the file.
If so please update Reader to the latest v 11.0.10 and then check. Also make sure you are signed in with your Adobe ID in Reader.
Can you please also try signing in to the web url: https://cloud.acrobat.com/exportpdf  with your Adobe ID and check if you are able to convert the file or not.
Regards,
Rave

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