Won't Import, Won't get Track Names, Won't leave the store alone

For some reason, even though I have it set to import a CD when I insert one, itunes won't import the CD unless I actually selected all of the tracks and drag them to the library. Once I do that, it either won't find the track names or says it can't, which I find very hard to believe.
Also it keeps trying to access the store even though I didn't set it to do so and it never actually accesses it even though it tries for quite a while.
Anyone have any ideas?

Hi,
I've got it to work sometimes, it appears to be my Broadband internet connection which is at fault. Upon checking it out it appears to be dropping intermittentley but when it's up at the correct speeds, itunes works ok.
Thanks.

Similar Messages

IMac won't get track names or connect to iTunes store?

Hi,
My imac will not connect to the iTunes store, nor will it get the track names or artwork when i try to import a cd?
I've just switched from a Mac Pro which worked fine and nothing has changed that i'm aware off?
My internet etc connects fine.
Any thoughts?

Hi,
I've got it to work sometimes, it appears to be my Broadband internet connection which is at fault. Upon checking it out it appears to be dropping intermittentley but when it's up at the correct speeds, itunes works ok.
Thanks.

Track names won't come up

I can't get track names to show up - i get a CDDB Error - HTTP Processing Error. I'm on a wireless broadband connection from home so i'm not using a LAN or have any proxy settings. I'm running McAfee Security, but i tried disabling my firewall and that didn't help. I've checked security settings and iTunes is listed as Full Access. Is there somewhere to add in Gracenote as having full access even though it's not an application? ANY SUGGESTIONS??
I can get it to work just fine on my other laptop with the same connection!

Howdy Jillsco93,
There may be instances where track information is not available for certain albums. I have located an article that may help you address the issue:
iTunes 12 for Mac: If you don’t see song information
When you insert a CD in your computer’s disc drive , iTunes finds the CD in the Gracenote media database on the Internet and displays the name and other track information for each song. If songs appear as “Track 01,” “Track 02,” and so on, either you aren’t connected to the Internet or iTunes can’t find the CD’s information.
If you’re not connected to the Internet, you can import the songs anyway, and look up the CD information the next time you’re connected.
Look up CD information in the Gracenote media database
Make sure you're connected to the Internet.
Click Options  near the top right of the iTunes window, and choose Get Track Names.
Select the entry for the CD.
If there's more than one entry, select one (a CD can have more than one entry if more than one person submitted information for the same CD to the Gracenote service); if it doesn't include the correct information, choose Get Track Names again, and choose another entry.
Send CD information to Gracenote
If the Gracenote service has no information about a CD, you can enter your own song information and submit it to Gracenote so other people can use the information. Don’t submit information for custom CDs that you created because others won’t be able to use it.
Make sure you're connected to the Internet.
Click the CD button  near the top left of the iTunes window.
Enter the song information.
Click Options  near the top right of the window and choose Submit CD Track Names.
Enter the artist and album information and click OK.
Thank you for contributing to Apple Support Communities.
Best,
BobbyD

Track names won't copy and can't be found

I burned an album (fleetwood mac) from my old laptop to a disk - all tracks are correctly named. I copy the disk to my new laptop with itunes and my new itouch but the track names won't copy and when I search for them they are not found on itunes. so instead of song titles, I have track 1, track 2, etc on my new laptop even though the cd I burned has the song names. Anyone know what I am doing wrong?
don

Couple ways to do it.
Best way is burn a Data disc. All the info i part of the song file itself and will transfer when you copy the file.
Another way is after you burn the CD in your old computer, select the CD then go to menu Advanced -> *Submit CD track names*.
This will send the info to Gracenote and when you insert the CD on a different computer, iTunes will look it up and put in the correct info.

ITunes 11.4.0.18 will not get track names for imported mp3 albums.

I'm new to Apple (Windows 7 i7 Sandy Bridge processor 16GB ram) and recently got an iPod touch 5g 64GB and I am trying to figure out iTunes. I have GB's of albums that I have collected over the years in mp3 format. When I imported them to iTunes via...File>Add Folder to Library...It imported all of my albums, but, almost NONE of the tracks are in order and they are "scattered" for lack of a better word. Some are with the albums they are supposed to be with, but MOST made their own names and albums. Getting the tracks with the albums I fixed by doing it manually. Getting the tracks in order in the albums...HELP. I tried to "Get Track Names", but iTunes comes back with "iTunes cannot get CD track names for songs that were not imported using iTunes. To allow iTunes to look for CD track names for this song, import the song again using iTunes."???? I'm assuming that iTunes will only get the track names if they are imported from CD only and not mp3? If I have to manually enter all of the information in myself....God help me...just leave it unorganized???

When iTunes imports a CD it records the information used to look up the album in the Gracenotes database. When you add your tracks into a different library that data is no longer available. See Grouping tracks into albums for some tips on organizing iTunes content.
tt2

I am trying to import my cd's onto itunes on a new macbook pro. i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"

i can import the cd fine but can not get track names or album art work. after going into advanced it is just coming up with "CDDB information not available"
thank you

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7

I keep getting ' user not register for online ' when trying to get track names for my CD imports for Windows 7 and I'm unable to find a solution.

I can't be certain exactly which steps are going to be needed in each case, but if you work through this in sequence hopefully one of the steps will prove effective.
First try this:
With iTunes closed.
Press the WinLogoKey+R
Type in %appdata% and press return
Double click on Apple Computer
Double click on iTunes
Delete the file CD Info.cidb
Start iTunes and try again.
If that doesn't work close iTunes and try deleting com.apple.iTunes.Gracenote.plist in the same folder.
If that doesn't work close iTunes and try deleting iTunesPrefs.xml. This will reset your some of your preferences in iTunes so be sure to check them and reset as required.
If that still hasn't resolved things close iTunes and try deleting the entire %appdata%\Apple Computer folder or look for parallel files/folders in the C:\Users\<User>\AppData\Local or C:\Users\<User>\AppData\LocalLow in case a corrupt file is persisting there.
Note that any iOS device backups are stored in the MobileSync folder within Apple Computer. Once things are working you should backup your devices again as soon as possible.
Or it might not be the preference files after all...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Where is the command in itunes 11 to "get track names again"?

Actually, I need to get track names more than once AFTER I have ripped the CD.
My situation: I ripped a CD, got the message "multiple matches were found online for this cd" (I need this case, 4) and chose the wrong one so that all the tracks are named untitled.
Later (with no CD) I selected the mp3 track (In the Recently Added playlist) right-clicked and chose "Get Track Names" and chose the 2nd of 4 matches, but this was also wrong. Now, if I right-click and choose "Get Track Names" I can see a very brief cddb lookup in the top center (status?) window, but I don't get the dialog box offering the 4 cddb matches any more.
So now I still don't have the right track names and I can find no way to do another cddb lookup without inserting the original CD. Shouldn't there be a way?
Thanks I need advance,
Steve I need Berkeley

No, the old album list view is not an option in iTunes 11...
You can restore much of the look & feel of the previous version with these shortcuts:
ALT to temporarily display the menu bar
CTRL+B to show or hide the menu bar
CTRL+S to show or hide the sidebar
CTRL+/ to show or hide the status bar (won't hide for me on Win XP)
Click the magnifying glass top right and untick Search Entire Library to restore the old search behaviour
Use View > Hide <Media Kind> in the cloud or Edit > Preferences > Store and untick Show iTunes in the cloud purchases to hide the cloud items. The second method eliminates the cloud status column (and may let iTunes start up more quickly)
If you don't like having different coloured background & text in the Album view use Edit > Preferences > General and untick Use custom colours for open albums, movies, etc.
If you still feel the need to roll back to iTunes 10.7 first download a copy of the 32 bit installer or 64 bit installer as appropriate, uninstall iTunes and supporting software, i.e. Apple Application Support & Apple Mobile Device Support. Reboot. Restore the pre-upgrade version of your library database as per the diagram below, then install iTunes 10.7.
See iTunes Folder Watch for a tool to scan the media folder and catch up with any changes made since the backup file was created.
tt2

Burning CDS and Getting Track Names

HELP! I cannot figure out how to get track names on CDS that I burn. Instead all i get is TRACK 1, Track 2...
What setting needs to be changed on the latest version????

Have you posted this question twice? When you click the "Burn" button a window will come up. You can select the box for "included CD text". However, it is possible that it still won't work as is the case for me. I'm trying to find an answer but finding only aggravation as usual when I need support for iTunes.

Cant get track names

got a new macbook pro with lion on... when i import cd i cant get track names ... how do i go about getting names for tracks

zenography wrote:
got a new macbook pro with lion on... when i import cd i cant get track names ... how do i go about getting names for tracks
iTunes prefs > Advanced.
Tick Always get CD track names from internet.
If you have already imported, select the tracks in iTunes, then iTunes menu Advanced > Get CD track names.

When I try to "Get Track Names" or "Get Album Art," the wrong info or no info is retrieved

I'm using the latest iTunes and Lion OS.
I have many songs from long ago (not downloaded from iTunes) which have incorrect album names, etc., and I want to clean them up, but when I enter the correct info and select "Get Album Art" or "Get Track Names," either nothing is found or the incorrect information is returned, respectively.
For example, I have a song:
Artist: James Taylor
Album: Greatest Hits
Name: Mexico
It does not have the associated Album Art, nor does it have the rest of the information like Track, Year, etc. It just has the Track Name, Album Name and Artist Name. I want to update this to show that it is from the original Album, "Gorilla," so I right-click and select Info, and I fill in the Album Name as "Gorilla." When I right-click and select "Get Album Art," it tells me: "Artwork for "James Taylor - Gorilla" could not be found - though it exists in iTunes. When I right-click and select "Get Track Names," the item is updatd, and now it reads:
Artist: America
Album: Mellow Rock Hits Of The 70s: Summer Breeze
Name: A Horse With No Name
When I rename everything to "James Taylor," "Mexico," and "Gorilla," and select either "Get Album Art" or "Get Track Names," I get the exact same thing: no album artwork found, and it renames it to America.
What is happening? What am I doing wrong? Do I have the wrong expectations of the two right-click options?

I don't think CDDB and iTunes Store is the same. The CDDB gets information for CDs only (not collections of tracks made from a CD) and uses CD features such as track lengths (exact, which could be modified by a fraction of a second when you make a MP3) track count, etc. It doesn't use any information such as artist, track name. From what Mike Johnson12 was saying it seems that ITMS uses the base tag information to identify the track fully.
I have never used iTunes Store to label a track so I can't provide information there. I have no idea what criteria it uses, but for other id3 tag application and iTunes, by "exact" we mean exact. Letter case is important, and I have even found that sometimes font can make a difference.
For album artwork I do a Google search, then restrict the finds to images and select the best quality I can find. This is also the biggest in terms of file size so I only attach the image to one file in a track. When playing iTunes on the computer it displays that image for all tracks in that album.

Unable to get track names for new album itunes 11.1.5

Hi All,
I have 2 computers running Mavericks
Both have the same version iTunes 11.1.5
On some imported albums I have not got the track names.
On one computer I can right click on the track and 'Get Track Names'+'Get album artworks' and it works, but on the other I do this and it does not.
Any thoughts on why one computer can do this and the other does not?
Both are connected to the internet and can connect to the itunes store.
Cheers
Simon

It may simply be that the CD you are trying to import is not in the CD track name database.

ITunes cannot get track names

hi community,
although this subject is one often talked about, I have to reask it because my parameters are different from the other discussions.
Frist seen this error was when I transferred my music files per "home-sharing"-function between my MacbookPro (with CD-drive) and my iMac (without). After transferring while using >home-sharing > song-selection > "import" > importsettings as everytime (wave, 48kHz, Stereo, 16-bit) I tried to update the songnames and the artwork by "get album artwork" (worked fine) and "get track names" (error appeared).
So I was sad about not getting my music files working correctly on my iMac without buying an external drive, because "remote disk" is unable to share music and video cds/dvds.
So I thought about completing my music on my MBP (Snow Leopard) and transferring manually by copying and importing (that worked for some other files before).
I inserted the cd, started importing with settings above. After importing I saw that the tracks names saved on the cd weren't that optimal (correct yes, but the title included album and interpret, which I dont like: ALBUM: INTERPET - SONG".
So I searched the cd in iTunes (to know wether there are disc-info and disc-artwork to import), found it and tried to start getting track names. But the error appears.
Error-message (should be known): iTunes cannot get CD track names for files, which are not imported by iTunes. To get track names please import the CD with iTunes.
So I >imported< (not added) the CD directly about internal SuperDrive to my iTunes library. It got some file names from the CD, the album cover was taken from iTunes with "get album artwork". But getting tracknames ends up in this curious error.
Someone here, who finessed iTunes in this case? Deleting files completely and reimporting didn't make any difference. And changing all song names manuelly is actually no option because I have not enogh time yet.
Remeber the error appeared in this cases:
- iMac 27" (late 2012), Mountain Lion 10.8.4, latest iTunes --> importing albums with home-sharing (with should be the same like importing a disc (iTunes asks for format, import-settings, etc.)
- MacbookPro 15" (late 2010), Snoq Leopard 10.6.8, iTunes 11.0.4 --> importing CDs directly with internal superdrive. getting track names while CD is inserted worked, getting track names after ejecting cd to get iTunes-track-names got the error.
Maybe intereseting that this issue didn't appeared when I first set up my collection some month ago (in the meantime I cleaned up my MBP and know wanna make complete new collection). that time i think there was iTunes 9 or 10 actual ... but same discs etc. worked before. And on my iTunes on PC, where I made another music database for myself these month ago, everything worked perfectly fine including getting the track names ...
I'd be very glad if someone knows how to cope with this issue.

This is an error that just started appearing on my iMac 27. Pain in the A**!!

Why is 'Get track names' not available with my iTunes purchase?

I have just purchased a song from the iTunes store and it has been downloaded into my music folder. All is well so far. However, when i create a playlist and add the new song along with others from my music folder so that i can burn them to a CD the track name is not shown on the purchased track (all the others, yes but not the new one). If i look at 'get info' all of the information is shown but when i try to 'get the track name' i am told that iTunes can only get track names for tracks imported from iTunes...which is exactly where i got it from! What's going wrong. Why can't i get this track name? Any suggestions??? D/.

Hi,
Thanks very much for your reply. Although it was very good at explaining how the system works it doesn’t really help me to solve the problem.
I rip all my CD’s into iTunes and then make a copy of them to play in my car. It saves getting the originals lost or damaged and it also means that when I play them on my car audio system the track details are displayed; which is good.
With the disc I am trying to burn now most of the tracks were already ripped into iTunes and when interrogated they all display the track name, with the exception of the track I bought via iTunes store yesterday which although it shows the track info it does not show the track names. All I get is this message:
So, is there any other way I can import this track into my library so that when I add it to my playlist and burn to a CD it will show the track name? This is most of what is shown in track info:
I would say that when I look at the track in my music folder on my pc it is showing as an mp3 (MPEG layer 3 audio) file if this helps.
Thanks, coxmeister

Fix for getting track names from GraceNote.

Finally found a Windows fix for getting iTunes to get track names from GraceNote (see below). It works!!!
Fixing iTunes CDDB lookup - more details
Since Apple’s forums don’t seem to support permalinks, the hint I previously posted about fixing iTunes for Windows’ connection to CDDB isn’t complete. Here’s how to reestablish connection to CDDB if your track lookups start failing:
Quit iTunes for Windows.
In Internet Explorer, go to Tools | Internet Options, click on the Connections tab, and click on the LAN Settings button.
In the dialog that follows, uncheck the checkbox about using a proxy. Hit OK, then OK again.
Open RegEdit and look for the following key: HKEYLOCALUSER\Software\CDDB\Control\2.0. Delete this key.
Open iTunes and insert the CD. iTunes should now be able to connect to CDDB again—at least, until it forgets again later...
If necessary, reenable your proxy settings.
Microsoft —Tim Jarrett @ 2/12/04; 8:59:45 AM Discuss Comment (0) Cosmos [#]
Cheers.
Tom W.
Other OS

Finally found a Windows fix for getting iTunes to get
track names from GraceNote (see below). It works!!!
Fixing iTunes CDDB lookup - more details
Since Apple’s forums don’t seem to support
permalinks, the hint I previously posted about fixing
iTunes for Windows’ connection to CDDB isn’t
complete. Here’s how to reestablish connection to
CDDB if your track lookups start failing:
Quit iTunes for Windows.
In Internet Explorer, go to Tools | Internet Options,
click on the Connections tab, and click on the LAN
Settings button.
In the dialog that follows, uncheck the checkbox
about using a proxy. Hit OK, then OK again.
Open RegEdit and look for the following key:
HKEYLOCALUSER\Software\CDDB\Control\2.0. Delete
this key.
Open iTunes and insert the CD. iTunes should now be
able to connect to CDDB again—at least, until it
forgets again later...
If necessary, reenable your proxy settings.
Microsoft —Tim Jarrett @ 2/12/04; 8:59:45 AM Discuss
Comment (0) Cosmos [#]
Cheers.
Tom W.
Other OS
I followed this exactly and it didn't work!
When I put in a CD and click on Get CD Track Names the "Accessing Gracenote CDDB" box flashes up and then disappears and nothing happens!
Any suggestions???
Thanks,
Rach

Won't Import, Won't get Track Names, Won't leave the store alone

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