Won't let me download purchased songs (error 8517), Won't let me download purchased songs (error 8517)
There's about 25 or so songs that I have purchased but can't download. Whenever I click on Downloads, It says there are 25 songs available for download, I click to download them and they all come up with an error. Someone suggested I go to Store --> Account --> and then click download purchased songs from there, if I do that in the library it seems to act like they're all about to download but none of them do. Anyone please help?
What happens when you try? Error message?
Is the iPod associated with your account?
iTunes Store: Associating a device or computer to your Apple ID
Similar Messages
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The album downloaded except one song. It says purchased rather than play and there is no option to try and download the one song that had an error. I deleted the song name from our library, but it still won't let me download. Any advice?
Hi VeryBerry1,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
You can view your iTunes Store account and request assistance by following the instructions below:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/ht2727
Cheers,
- Judy -
I just purchased an album off iTunes but it won't let me download one song...
I just purchased an album off iTunes but it won't let me download one song off the album due to a -100000 error. It tells me to check for available downloads on the "store" bar, and when I click it, the file still won't download. What should I do?~ Any advice would be appreciated. =^w^=
Hello TheCoddfish,
Thank you for using Apple Support Communities!
So it sounds like you have a preorder you would like to download, but it is not downloading, or you dont have the option to download it.
Without knowing what the preorder was, and if it is released, I found this article named iTunes Store: About Pre-orders found here http://support.apple.com/kb/HT5714.
This part in particular:
Downloading a pre-ordered item
When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
To view, cancel, or see the expected release dates for your pending pre-orders
Choose Store > View My Appie ID, then click Manage Pre-orders, which located in the Settings section at the bottom of the Account Information screen in iTunes on your computer.
From the Mange Pre-orders screen, click the Cancel button to the right of the pre-order item you would like to cancel. You'll be asked to confirm your pre-order cancellation.
If the album is released and you still cannot download it, I would report the issue directly to the iTunes Store support.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
All the best,
Sterling -
I bought a song on iTunes...but it must not have downloaded all the way an now I can't get it to play and it won't let me delete it...I also can't purchase it again cause it says I done bought it...any suggestions?
Try this:
http://support.apple.com/kb/HT2519 -
My daughter has used my computer to log into iTunes and download music but now it won't let me download recently purchased music from my iPad onto my computer. I want to transfer the recently purchased songs onto my iPod so how can I do this now? iTunes now says that I have to wait another 55 days! There must be a way to do this since I have paid for them.
In iTunes sign out of your daughters Apple ID and sign in with your own.
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I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?
While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519
-
I purchased a song on iTunes and it shows up in the song list with an exclamation point on the side of it. It says the song could not be found. I have done a search and can't find it but iTunes won't let me download or buy it again. Help!!
Hello levon10
Just delete the song and then go through the process of downloading the purchase again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
A song I purchased on iTunes has dropped out from my iPhone - but it still shows purchased in iTunes...but it won't let me download it again.
Any ideas?Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
iTunes is not letting me download certain songs from my phone or my computer. Keeps saying "Could not purchase "name of song." An unknown error occured (5002). It let me buy 1 song, afterwards it didn't let me buy any. I checked my credit card info, and my password is correct. and it's still not working. Help Please!
I'm having the same problem on iPhone 5 and iPad.
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I bought an album, and it won't let me re-download a song.
What happens when you try to download it again? An error message? Does it try to charge you again?
You may need to tell the iTunes store people about it if its trying to charge you for it again.
http://support.apple.com/kb/ht1933 -
I paid for and tried to download a song from itunes but the song won't dowload! When I got to store and click on available downloads it looks like it's downloading but I keep getting a message that the file is corrupt.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
Error 306 won't let me download songs
when i purchased songs from itunes, the songs were bought but when i try to download them it comes up with error 306
then itunes started to redownload my songs for some reason and comes up with error 306 aswell.
now i know that there are solutions for error 306. tried them all none of them work for me.
please help. i really want to listen to the songs that i've bought.Hi hanel13,
Welcome to Apple Support Communities!
The suggestions in the article below should help resolve any issues that would be preventing iTunes Store purchases from downloading correctly.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
-Jason -
I can't even purchase them again...which I'd be willing to do if I could because I've had to do that in the past. But I can't even do that now. I'd like either a credit on my account or a way to get these songs!
Hey jbendure,
Thanks for the question. Let’s check your purchase history to see if we can redownload these songs from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you continue to have issues, feel free to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M. -
I keep getting an "unable to download song" error when I purchase a new song from itunes. The same thing happens when I purchase audiobooks as well, can anyone help? I am connected to wifi all day and they still dont' download.
It seems to me that the battery is dead or y have a hardware problem
Place the iPod in recovery mode using one of these programs and thenretore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My purchased songs won't download, connection timed out (error -3259)
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