Won't let me reset password

Everytime i try to sign in or reset my password it says, "The information entered does not match our records. Please check your entry and try again".

Hey TurtleTuts,
I was able to locate your account using the e-mail address you used to register for the forum and have submitted a password reset request on your behalf. You should receive an automatically-generated message with a password reset link in the next 10-15 minutes, so make sure to keep an eye on both your inbox and junk mail folders. The link will only be valid for a short period of time, so let me know via private message if you're unable to access that e-mail right away.
To send me a PM, simply sign into the forum and then click on either the link in my signature or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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