Won't open projects

I’ve used my Elements 9 several times before, but not at all in the last couple of months. When I went to use it today, I’m unable to start a new project or load an existing project. When I try to do so, it will be almost all loaded in (the project) and then I’ll get an error message that pops up and says “Adobe Premiere Elements 9 has stopped working” with no other information being displayed that might point me in the right direction. As long as I don’t try to open a project or start a new one, Elements will load/run, but of course that doesn’t do me much good. I’m certainly not an expert in Elements by any stretch of the imagination and don’t have a clue as to where to start. System info – I’m using an up to date version of W7 64bit on an ASUS LGA1156 board with an I5-760 quad core and 16gb of RAM. I tried unloading the anti-keylogger, the anti-virus program, and the firewall. Nothing seemed to make any difference. Where should I look first?

Frequentlyaskingquestions
Thanks for the progress report. The good and bad news are that you are further into the program's project than I thought you were.
Apologizes...I messed up with my typing fingers. The correct route for the BadDrivers.txt file is through Program Data not Program Files. Sorry about that. Corrected account appears below since I do not have privileges to get back into the post where the path originally appears and correct it there. I will see if I can get Hunt to change that there so that someone does not read that and not move on to see the following correction.
A far out consideration (stretching), how about deleting the BadDrivers.txt file if your video card driver is up to date. In version 9.0/9.0.1 and Windows 7, 8, or 8.1 64 bit, the path to the BadDrivers.txt file is
Local Disc C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. The program will create a new BadDrivers.txt file when the program is reopened (if it can be reopened). You can always Restore the deleted BadDrivers.txt file in the Recycle Bin if necessary. And, be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path involved.
Files on the disc might have been damaged???, thus the rationale behind using another source for the files. Besides using the source suggested for the alternate files, you could also look at installing from copy of installation disc on the computer hard drive.
There is a recent thread here where a Premiere Elements 12 user can get the program to run only on another User Account with Administrative Privileges on the computer. So, you may want to give that a look....the possible damaged User Account drill.
I have been trying for many weeks now to get the Photoshop Elements 12 Full Editor to open on a desktop Windows 7 64 bit computer and have tried everything. No go. I am inventing things to try daily. So I know how you feel with regard to your present situation. I just troubleshot myself out of a bad wireless Internet connection issue for a TV/app situation when I was about to give up. So, today I encourage you "Do not give up."
Before exploring an alternate 9.0 source into which to place your purchased 9.0 serial number, you might just take a another look at your Scratch Files.
a. Go to Edit Menu/Preferences/Scratch Disks...Check out where each of the items is directed, how much free hard drive space is there.
b. Then direct them ALL to Libraries/Documents/Adobe/Premiere Elements/9.0. When you set up the project preset, set the Save In for that same 9.0 Folder. This Save In is the location for the project.prel file. With this arrangement ALL is heading to the same place. Is there a respectable amount of free hard drive space on that Local Disc C? As they say, this is just a test. I am not talking about a major project for this test. Just mini test run. Anything to get that new project file (project.prel) file opened all the way to the Premiere Elements Editor workspace.
c. I do not recall if I asked you....if you open to the Elements Organizer 9.0, can you right click one of the thumbnails there, select Edit with Premiere Elements, and get the Premiere Elements Editor workspace to open?
More later.
ATR

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Two weeks ago the FW ports on the "new" logic board blew, just like the original, so AppleCare gave me a third logic board.
Same deal as before with all the pro apps wanting to re-register because they are seeing a different serial number in firmware.
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I did all of the above, except this time I found an Apple TechNote on deinstalling DVDSP v2. So using that as a guide I did my best to delete the app and all its supporting files, as well as the install receipts, before doing a fresh install of the app and the v3.02 upgrade. No go.
I did a plethora of hard drive and system maintenance thinking that perhaps some files had been misplaced, a hard drive directory corrupted, a bundle bit here or there un-set, a few system libraries de-optimized, various font and system caches corrupted, as well as numerous log files too filled up with "essential" data to run correctly therefore in need of deletion.
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Apple Support refuses to help me because I'm still using an "unsupported" version of DVDSP. Even though I'm still using it because my purchased upgrade is being delivered via "media mail" - the US Postal Service's version of the proverbial "Slow Boat."
That was a difficult and frustrating conversation withthe Apple Support rep, too, let me tell you. I've been a fan, user, customer, supporter, and evangelist for Apple hardware and software since 1984. But when that voice on the other end of the phone essentially told me that...
a) if I was not using the latest and greatest version of the software, AND...
b) if I was not willing to spend several hundred dollars each year on support fees...
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I mean why did I need to re-enter the serial numbers for all my pro apps when I changed logic boards? Is my problem being caused by some Pro App component that knows enough to stop working when it thinks it's been bootlegged, but doesn't know enough to trigger a re-registration of itself.
At this point, that idea is beginning to sound more and more plausible as the cause of my trouble.
Anyway, this problem is seriously hurting my workflow. I'm out of ideas and I need some guidance from the collected wisdom of the forum to solve this problem.
Thanks in advance.

I didn't see anywhere that you had downloaded and
installed the latest proApplication Support file. If
you haven't, you should do this next:
http://www.apple.com/support/downloads/proapplications
upport31macosx1039.html
Hal:
I had reinstalled that ProApps Support version, but I hadn't done it since I deleted all the app files and such, then done a complete reinstall from the DVD.
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I'm bamboozled. I thought I knew something about this stuff, but I guess it's good to stay humble.
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Any comments or advice? Otherwise, wish me luck. I'll let you know how this works out with a post here.
Sure wish I could figure out what's going on with my DVDSP v3, though. I really HATE to leave unresolved problems hanging out there. Seems like they always come back to bite you again if you don't deal with them.
Thanks for the help.

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Message was edited by: Israel Melendez

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