Won't pick up incoming call

My iphone4s won't pick up incoming call. outgoing call is working fine and all other voice notice is working fine too.......is there
body know how to solve this problems?

You need to slide the slider to the right of the lockscreen, just as if you were unlocking an iPhone, to answer the call.

Similar Messages

Voicemail message doesn't pick up incoming call.

I have version 6.13 of Skype.
I call my number. The computer responds and I have the option to Accept or Decline. I let it ring. Skype then stops at 20 seconds and does nothing else. My phone keeps ringing and ringing and my voicemail doesn't pick up.
I call again. The computer responds and I have the option to Accept or Decline. I select Decline. Skype stops ringing. My phone keeps ringing and ringing and my voicemail doesn't pick up.
My voicemail is set up to answer after 20 seconds. It is also set up for voicemail to pick up if I am already in a call and/or if I reject an incoming call.
I use my phone for work and I need for voicemail to pick up, so I can call back and they don't think I am ignoring them!
I don't have call forwarding turned on or "follow me" configured (whatever that means).
Any assistance in this matter would be greatly appreciated!

I've been having the same problem for ages, but today finally resolved it.
Warning: I use a Mac, but could not find a thread for a Mac Skype community - so I hope what I did helps all of you who are having problems with Voice Mail.
This is what I did: I set my online status to ONLINE, which on the Mac is an icon in the menu bar at the top of the screen (normally I set my status to INVISIBLE when I'm online). I also made sure in my preferences that calls will be sent to voice mail. After setting my status to ONLINE, the voice mail picked up after 4 rings, just like it used to before all the "improvements" to the app.
I also found that my voice mail message was truncated at the beginning. When I re-recorded it, it took an extra moment for the record function to actually kick in, so I had to fuss with it for awhile before getting a satisfactory recording.
I hope this helps!

Ringer doesn't work for incoming calls

My iPhone 4 ringer won't work for incoming calls. It is not on vibrate only and the ringer works through the earphones when earphones are connected. Any suggestions?

Thank you so very much.
. Simple yet perplexing.. I bought the waterproof case and had them put it on before leaving the store.. GRANTED, I never read the instructions.. Just knew it must have been something in the way I programmed the phone. I especially loved that you put up an illustration with your explanation.
Mahalo,
Donna Jo

Iphone 5: Incoming Calls won't go through.

Hello everyone,
I purchased the Iphone 5 about 1-2 weeks ago and so far i love it. However as of recently i've been expeirencing a few issues where incoming calls won't go through.
I'll try my best to break it down:
Someone calls me.
Phone "rings" on their side.
My iPhone doesn't ring.
I get no notification of a missed call, and maybe a few minutes later i'll be alerted to a missed call or a voicemail.
I've tested various things that i assume would cause the issue, but so far none of them seem to be the case.
I even went to Verizon (a few minutes ago actually) and they did a soft-reset (pretty much what i did prior) and soon as i got home i called the phone and nothing went through. I waited about a minute, called again, and then i rang. However seconds later i tried calling again, and it didn't ring.
Also it happens are random times. First insident was a few nights ago around 10 PM. Then again a few days ago around 3 PM and finally this morning around 8-8:30 AM.
No my "Do not disturb" isn't on.
I have good (if not great) connection.
At home the phone is always on WiFi
Yes i've tried turning off LTE.
Yes i've done a network reset.
Yes, phone is up to date.
One question i have is could it be only having this issue at my house? I have no way of testing if it only happens at my home (cause no one really has that kind of time to waste with me lol) so i'm not sure.

I want to ensure those important calls get through Huxable! I understand why you are concerned!
My first recommendation would be to make sure you are power cycling the device(turning off and on) at least once a day. This allows the device to refresh with the network and update the tower information on 4G handsets.
Second, it will definitely be valuable to test the device in different locations to determine whether it is a location issue versus an equipment issue. If this happens in multiple locations for example, it is likely device related.
If you find the issues occur mainly inside your home, the network extender accessory is an excellent option to boost indoor signal strength.
http://bit.ly/AKkC
Sincerely,
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

My iPhone 4 won't take incoming calls. Everytime someone phones me it goes straight to voice mail. What's gone wrong?

For some reason my iPhone 4 won't take incoming calls and everytime someone phones me it goes straight to voicemail what's gone wrong??

Look at the AT&T VVM User Guide for help setting up your visual voice mail.
If you still have problems, contact AT&T Customer Service at 1-800-331-0500 and ask them to check that your account is provisioned for an iPhone 4.

How can i lock my iphone in a way that i won't be able to receive any incoming call nor retreive its information?

How can i lock my iphone in a way that i won't be able to receive any incoming call nor retreive its information?

In the phrase " i wanna be able to reveive the call without being able to answer nor see who is calling" what do you mean by able to receive the call but not be able to answer it or see who is calling?
I do not understanhow you can receive the call but not be able to answer or seee who called. If you do not answer it how can you receive it?

HT201412 After I dropped my iphone 4s my back glass broke and now my screen won't turn on neither respond to touch but i can hear incoming calls and notifications. I tried pluggin to computer/other source and also tried pushing the home and power button.

After I dropped my Iphone 4s my back glass broke and now the screen won't turn on neither respond to touch but i can hear incoming calls and notifications. I tried pluggin to computer/other power sources and also tried pushing the home and power button together for about 20 seconds

It's broken due to neglect, namely being dropped. Replace it.

I´ve just changed my apple id password, and when trying to use Facetime, after having entered such new password, it won´t fullfill the calls, nor can I receive incoming calls, it simply gets disconnected. What do I do??

I´ve just changed my apple id password, and when trying to use Facetime, after having entered such new password, it won´t fullfill the calls, nor can I receive incoming calls, it simply gets disconnected. What do I do??

iOS: Troubleshooting FaceTime
Unable to make or receive FaceTime calls after April 16, 2014
Using FaceTime and iMessage behind a firewall
iOS: Troubleshooting FaceTime and iMessage activation
iOS: Using FaceTime
FaceTime, Game Center, Messages: Troubleshooting sign in issues

Is it possible to pick up an incoming call from an extension that is not physically ringing?

Is there a way to pick up an incoming call from an extension that is not physically ringing?
For example if an incoming call was ringing at EXT 1019 and they were away from their desk momentarily, could the call be picked up from another extension by pressing a number sequence or something?
we are using UC560. if you could tell in detail how it can be setup(config) and how it will work.Thank you in advance.

Please rate helpful posts.
Thanks,
Alex
Here is the inof for the Call Manager Express.
Enabling Call Pickup
To enable Call Pickup features on SCCP or SIP phones, perform the following steps.
Prerequisites
•SIP phones require Cisco Unified CME 7.1 or a later version.
•The PickUp and GPickUp soft keys display by default on supported SCCP and SIP phones. If previously disabled, you must enable these soft keys with the softkeys idle command.
Restrictions
•SIP phones that do not support the PickUp and GpickUp soft keys must use feature access codes (FACs) to access these features.
•Different directory numbers with the same extension number must have the same Pickup configuration.
•A directory number can be assigned to only one pickup group.
•Pickup group numbers can vary in length, but must have unique leading digits. For example, if you configure group number 17, you cannot also configure group number 177. Otherwise a pickup in group 17 is always triggered before the user can enter the final 7 for 177.
•Calls from H.323 trunks are not supported on SIP phones.
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. service directed-pickup [gpickup]
5. fac {standard | custom pickup {direct | group | local} custom-fac}
6. exit
7. ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
8. pickup-group group-number
9. pickup-call any-group
10. end
DETAILED STEPS
Command or Action
Purpose
Step 1
enable
Example:
Router> enable
Enables privileged EXEC mode.
•Enter your password if prompted.
Step 2
configure terminal
Example:
Router# configure terminal
Enters global configuration mode.
Step 3
telephony-service
Example:
Router(config)# telephony-service
Enters telephony-service configuration mode.
Step 4
service directed-pickup [gpickup]
Example:
Router(config-telephony)# service directed-pickup gpickup
Enables Directed Call Pickup and modifies the function of the GPickUp and PickUp soft keys.
•gpickup—(Optional) Enables using the GPickUp soft key to perform Directed Call Pickup on SCCP phones. This keyword is supported in Cisco Unified CME 7.1 and later versions.
•This command determines the specific soft keys used to access different Call Pickup features on SCCP and SIP phones. For a description, see the service directed-pickup command in the Cisco Unified CME Command Reference.
Step 5
fac {standard | custom pickup {direct | group | local} custom-fac}
Example:
Router(config-telephony)# fac custom pickup group #35
Enables standard FACs or creates a custom FAC or alias for Pickup features on SCCP and SIP phones.
•standard—Enables standard FACs for all phones. Standard FAC for Park Retrieval is **10.
•custom—Creates a custom FAC for a feature.
•custom-fac—User-defined code to dial using the keypad on an IP or analog phone. Custom FAC can be up to 256 characters and contain numbers 0 to 9 and * and #.
Step 6
exit
Example:
Router(config-telephony)# exit
Returns to privileged EXEC mode.
Step 7
ephone-dn dn-tag [dual-line | octo-line]
or
voice register dn dn-tag
Example:
Router(config)# ephone-dn 20 dual-line
or
Router(config)# voice register dn 20
Enters directory number configuration mode.
Step 8
pickup-group group-number
Example:
Router(config-ephone-dn)# pickup-group 30
or
Router(config-register-dn)# pickup-group 30
Creates a pickup group and assigns the directory number to the group.
•group-number—String of up to 32 characters. Group numbers can vary in length but must have unique leading digits. For example, if there is a group number 17, there cannot also be a group number 177.
•This command can also be configured in ephone-dn-template configuration mode and applied to one or more ephone-dns. The ephone-dn configuration has priority over the template configuration.
Step 9
pickup-call any-group
Example:
Router(config-ephone-dn)# pickup-call any-group
or
Router(config-register-dn)# pickup-call any-group
Enables a phone user to pickup ringing calls on any extension belonging to a pickup group by pressing the GPickUp soft key and asterisk (*).
•The ringing extension must be configured with a pickup group using the pickup-group command.
•If this command is not configured, the user can pickup calls in other groups by pressing the GPickUp soft key and dialing the pickup group number.
Step 10
end
Example:
Router(config-ephone-dn)# end
or
Router(config-register-dn)# end
Exits configuration mode.
Examples
The following example shows the Group Pickup and Local Group Pickup features enabled with the service directed-pickup gpickup command. Extension 1005 on phone 5 and extension 1006 on phone 6 are assigned to pickup group 1.
telephony-service
load 7960-7940 P00308000500
load E61 SCCP61.8-2-2SR2S
max-ephones 100
max-dn 240
ip source-address 15.7.0.1 port 2000
service directed-pickup gpickup
cnf-file location flash:
cnf-file perphone
voicemail 8900
max-conferences 8 gain -6
call-park system application
transfer-system full-consult
fac standard
create cnf-files version-stamp 7960 Sep 25 2007 21:25:47
ephone-dn 5
number 1005
pickup-group 1
ephone-dn 6
number 1006
pickup-group 1
ephone 5
mac-address 0001.2345.6789
type 7962
button 1:5
ephone 6
mac-address 000F.F758.E70E
type 7962
button 1:6

SPA504G : Incoming calls are dead when picked up.

i have an issue with my voip system. it does not allow me to answer incoming calls .the phone is ringing but when pick it up it's dead. at the moment i have a Netgear router , ports 5060 and 10000-20000 are open .
there are few thing i did so far like turning off SIP ALG on the router and also reducing expiry time to 2 minutes ,but to no avail .
i also did following setting as NAT setting
Nat mapping enable:yes
keep NAT aliv enable:yes
Handle VIA received:yes
Insert VIA received:yes
Handle VIA rport:yes
Insert VIA rport:yes
Send Resp to Src port:yes
any thing else i can do to solve this out ?
Thanks,

Capture SIP packets and syslog/debug messages related to incomming call
Then we can analyze the problem.

SIP incoming call, won't work (CME)

Hi all,
I'm facing a weird problem and the sip-provider can't help. I suppose there is a problem with the dial-peer/translation-rule but I can't figure it out...
There is a CME (c2800nm-ipvoice-mz.124-11.XW10.bin, CME Version 4.2(0)) with a
SIP trunk.
Outgoing calls are working (DID).
Incoming calls (all DID) are ringing on the same internal number.
The situation:
- external call on 0815440097 is ringing on the internal nr. 296 (should be 297)
- external call on 0815440096 is ringing on the internal nr. 296
Here the config:
================================
voice service voip
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
sip
no update-callerid
voice translation-rule 40
rule 2 /$.*$/ /9\1/
voice translation-rule 190
rule 1 /^0$.*$/ /\1/
rule 2 /^9$.*$/ /\1/
voice translation-rule 191
rule 2 /296/ /0815440096/
rule 3 /297/ /0815440097/
voice translation-rule 192
rule 2 /^0815440097/ /297/
rule 3 /^0815440096/ /296/
voice translation-profile TP_IN_SIP
translate calling 40
translate called 192
voice translation-profile TP_OUT_SIP
translate calling 191
translate called 190
dial-peer voice 2000 voip
description *** SIP-TRUNK (IN/OUT) ***
translation-profile incoming TP_IN_SIP
translation-profile outgoing TP_OUT_SIP
destination-pattern 0.T
b2bua
session protocol sipv2
session target dns:sip12.e-fon.ch
session transport udp
incoming called-number 0815440096
dtmf-relay rtp-nte
codec g711alaw
no vad
sip-ua
credentials username 0815440096 password 7 xxxx realm sip12.e-fon.ch
keepalive target dns:sip12.e-fon.ch
authentication username 0815440096 password 7 xxxx
calling-info pstn-to-sip from number set 0815440096
no remote-party-id
retry invite 2
retry response 2
retry bye 2
retry register 2
retry options 1
registrar dns:sip12.e-fon.ch expires 69
sip-server dns:sip12.e-fon.ch
reason-header override
connection-reuse
host-registrar
sh sip-ua register status
Line                              peer        expires(sec) registered
================================ ========== ============ ==========
0815440096                        20005       18            yes
Here the CCSIP MESSAGE debug (looks ok):
(call from 0000000000 to 0815440097)
===============================
Mar 8 21:55:10.469 METD: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:[email protected]:5060 SIP/2.0
Record-Route: <sip:212.55.198.132;lr=on;ftag=as00cd0e7f>
Via: SIP/2.0/UDP 212.55.198.132;branch=z9hG4bK49ff.2d35e30a71291ffe3895b39164900f36.0
Via: SIP/2.0/UDP 212.55.198.134:5061;branch=z9hG4bK1cb84749;rport=5061
Max-Forwards: 69
From: "0000000000" <sip:[email protected]:5061>;tag=as00cd0e7f
To: <sip:[email protected]:5060>
Contact: <sip:[email protected]:5061>
Call-ID: [email protected]
CSeq: 102 INVITE
User-Agent: e-fon
Date: Thu, 08 Mar 2012 20:55:10 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces, timer
X-IPCONNECT: 0815440097
X-Number: 0815440097
Content-Type: application/sdp
Content-Length: 415
v=0
o=root 770254981 770254981 IN IP4 212.55.198.134
s=Asterisk PBX 1.6.1.20
c=IN IP4 212.55.198.134
t=0 0
m=audio 11886 RTP/AVP 8 9 111 3 18 0 101
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:111 G726-32/8000
a=rtpmap:3 GSM/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=silenceSupp:off - - - -
a=ptime:20
a=sendrecv
Mar 8 21:55:10.481 METD: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 212.55.198.132;branch=z9hG4bK49ff.2d35e30a71291ffe3895b39164900f36.0,
Via:SIP/2.0/UDP 212.55.198.134:5061;branch=z9hG4bK1cb84749;rport=5061
From: "0000000000" <sip:[email protected]:5061>;tag=as00cd0e7f
To: <sip:[email protected]:5060>
Date: Thu, 08 Mar 2012 20:55:10 GMT
Call-ID: [email protected]
Server: Cisco-SIPGateway/IOS-12.x
CSeq: 102 INVITE
Allow-Events: telephone-event
Content-Length: 0
Here is the VOICE DIAL-PEER debug (call from 0000000000 to 0815440097):
=============================================
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=0815440096, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20005
2: Dial-peer Tag=2000
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.498 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.502 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.502 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.502 METD: //-1/8647979A82E1/DPM/dpAssociateIncomingPeerCore:
Calling Number=0000000000, Called Number=0815440096, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.502 METD: //-1/8647979A82E1/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ORIGINATE; Incoming Dial-peer=2000
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Calling Number=0815440096, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20006
2: Dial-peer Tag=2000
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Calling Number=0815440096, Called Number=, Voice-Interface=0x0,
Timeout=TRUE, Peer Encap Type=ENCAP_VOIP, Peer Search Type=PEER_TYPE_VOICE,
Peer Info Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.510 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
Result=Success(0) after DP_MATCH_ANSWER; Incoming Dial-peer=2000
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Calling Number=, Called Number=0815440096, Peer Info
Type=DIALPEER_INFO_SPEECH
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Match Rule=DP_MATCH_DEST; Called Number=0815440096
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersCore:
Result=Success(0) after DP_MATCH_DEST
Mar 8 22:00:09.514 METD: //-1/8647979A82E1/DPM/dpMatchPeersMoreArg:
Result=SUCCESS(0)
List of Matched Outgoing Dial-peer(s):
1: Dial-peer Tag=20006
2: Dial-peer Tag=2000
show dial-peer voice summary:
dial-peer hunt 0
AD                                    PRE PASS                OUT
TAG    TYPE MIN OPER PREFIX    DEST-PATTERN      FER THRU SESS-TARGET    STAT
PORT
555    voip up   up             555                0 syst loopback:rtp
20001 pots up   up             296$               0                          50/0/1
20002 pots up   up             297$               0                          50/0/2
2000   voip up   up             0.T                0 syst dns:sip12.e-fon.ch
20005 pots up   up             0815440096$        0                     50/0/150
20006 pots up   up             0815440097$        9                     50/0/2
voip translation debugging (call from 0794142975 to 0815440097):
=========================================
Mar 8 22:35:26.145 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFCA0; count=1
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFCA0; count=0
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number=0794142975 type=unknown plan=unknown numbertype=calling
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/sed_subst: Successful substitution; pattern=0794142975 matchPattern=(.*) replacePattern=9\1 replaced pattern=90794142975
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: xlt_number=90794142975 xlt_type=unknown xlt_plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-called
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: number=0815440096 type=unknown plan=unknown numbertype=called
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=3
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_match_internal: No match found
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_profile_translate_internal: No match: number=0815440096 type=unknown plan=unknown
Mar 8 22:35:26.149 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFCA0; count=1
Mar 8 22:35:26.153 METD: //-1/73E51DB2834F/RXRULE/regxrule_dp_translate: No profile found in peer 20005 for outgoing direction
Mar 8 22:35:26.153 METD: //-1/73E51DB2834F/RXRULE/regxrule_dp_translate: calling_number=90794142975 calling_octet=0x0
        called_number=0815440096 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
Mar 8 22:35:26.181 METD: //-1/73E51DB2834F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFCA0; count=2
Thanks,
Norbert

Hi Alex,
Thank you for the reply.
After changing the "incoming called-number" I got the same output.
The weird think is, why the dial-peer debug shows the 0815440096 number, despite the right "to: number" in the SIP-Message.
Is there a problem with the "voice service voip" or "sip-ua"?
on the voice translation debug I see:
Match Rule=DP_MATCH_TO_URI; URI=sip:0815440097
Match Rule=DP_MATCH_FROM_URI; URI=sip:0819262424
But I guess the translation rule is maching this one:
Match Rule=DP_MATCH_INCOMING_DNIS; Called Number=0815440096
So how can the voice translation rule be set to map the entry DP_MATCH_TO_URI; URI=sip:0815440097
Thanks for the help.
Regards,
Norbert
voip translation debugging (call from 0819262424 to 0815440097):
===================================================
Mar 9 07:45:16.371 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFAFC; count=1
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFAFC; count=0
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number=0819262424 type=unknown plan=unknown numbertype=calling
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 2 in ruleset 40
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/sed_subst: Successful substitution; pattern=0819262424 matchPattern=(.*) replacePattern=9\1 replaced pattern=90819262424
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: xlt_number=90819262424 xlt_type=unknown xlt_plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-called
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: number=0815440096 type=unknown plan=unknown numbertype=called
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 3 in ruleset 192
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_match_internal: Matched with rule 3 in ruleset 192
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_match: No match; number=0815440096 rule precedence=2
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/sed_subst: Successful substitution; pattern=0815440096 matchPattern=^0815440096 replacePattern=296 replaced pattern=296
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_profile_translate_internal: xlt_number=296 xlt_type=unknown xlt_plan=unknown
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x46FBFAFC; count=1
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_dp_translate: No profile found in peer 20001 for outgoing direction
Mar 9 07:45:16.375 METD: //-1/439ABF97847F/RXRULE/regxrule_dp_translate: calling_number=90819262424 calling_octet=0x0
        called_number=296 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0        redirect_PI=-1 redirect_SI=-1
Mar 9 07:45:16.379 METD: //-1/439ABF97847F/RXRULE/regxrule_vp_translate: No profile found in voice port or trunk group for outgoing direction
Mar 9 07:45:16.379 METD: //-1/439ABF97847F/RXRULE/regxrule_vp_translate: calling_number=90819262424 calling_octet=0x0
        called_number=296 called_octet=0x0
        redirect_number= redirect_type=0 redirect_plan=0
Mar 9 07:45:18.195 METD: //-1/439ABF97847F/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x46FBFAFC; count=2
debug voice dialpeer detail
=====================
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
Dial String=0815440096, Expanded String=0815440096, Calling Number=0815440096T
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=2000 Is Matched
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20005 Is Matched
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.572 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_REQUEST_URI; URI=sip:[email protected]:5060
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
Match Rule=DP_MATCH_TO_URI; URI=sip:[email protected]:5060
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
Match Rule=DP_MATCH_FROM_URI; URI=sip:[email protected]:5061
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_INCOMING_DNIS; Called Number=0815440096
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=0815440096, Expanded String=0815440096, Calling Number=
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=0819262424
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=0819262424T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.576 METD: //-1/D8245087848D/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=2000 Is Matched
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=296T
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=296
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=296
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=20001 Is Matched
Mar 9 07:49:25.584 METD: //-1/D8245087848D/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.584 METD: //-1/D8245087848D/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.588 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.588 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=0819262424, Expanded String=0819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=2000 Is Matched
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ANSWER; Calling Number=296
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.592 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpAssociateIncomingPeerCore:
   Match Rule=DP_MATCH_ORIGINATE; Calling Number=296
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchPeertype:
   Is Incoming=TRUE, Number Expansion=FALSE
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=, Expanded String=, Calling Number=296T
   Timeout=TRUE, Is Incoming=TRUE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Incoming Dial-peer=20001 Is Matched
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=90819262424, Expanded String=90819262424, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Result=-1
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/dpMatchCore:
   Dial String=296, Expanded String=296, Calling Number=
   Timeout=TRUE, Is Incoming=FALSE, Peer Info Type=DIALPEER_INFO_SPEECH
Mar 9 07:49:25.596 METD: //-1/xxxxxxxxxxxx/DPM/MatchNextPeer:
   Result=Success(0); Outgoing Dial-peer=20001 Is Matched

ISDN E1 PRI incoming calls busy out after 2nd b channel picks up

I have an ISDN E1 PRI line coming in from the Telco. D Channel comes up nicely and B channels accept calls, but only the first two calls. Once two callers are online, any further incoming calls get a busy tone. ISDN Debug data reports:
**ERROR**: call_incoming: Remote Protocol Error: No b channel assigned by switch, call id 0xCE
Hardware I'm using? Cisco 2650, 12.3(7T) and NM-HDV, VWIC-2MFT-E1-DI
Anybody please help?

Problem sorted - believe it or not, it was the telco. They changed their switch setting for the line to preferrable B channel - and voila!
Thanks,
Brian

N95 - Won't Recognise Incoming Calls

Just got the N95 so this might be finger problems or I might have missed a setting somewhere ....
When I get an incoming call it doesn't seem to tie it up with existing contacts. It simply shows the incoming number rather than contact name.
When I try to update the contact data using the incoming number I note that it's in national rather than international format i.e. not +44 etc. It looks as though it can't recognise that 014xxx is the same as +44 14xxx.
Is there any way to get the contact name appearing for an incoming call without having to change my entire contact book from international to national format? Is there some setting I've missed?

There are 4 main reasons why caller recognition fails:
- duplicate phone numbers in contacts
Basically, the phone finds two (or more) possible contact names for the same number, doesn't know which to use, so sensibly opts for showing the number
Fixing this requires a laborious search through your contacts looking for duplicates. If you can't do this in Outlook or another PC tool, then you can use the latest version or the Search tool - just remember to search for PARTS of the number to get around formatting issues, ie: the fact that to the search facility 0208123456 is NOT the same as 0208 123 456.
- using the international dialing code instead of +
eg: 00442081234567 (wrong) instead of +442081234567
- brackets around 0 prefixes
If you synch with Outlook and add a country to the contacts address, Outlook changes your beautifully formatted number, +442081234567 into the absurd and un-usable +44 (0) 2081234567
- spaces in numbers
There have been reports of some phones having problems with spaces in numbers with recent firmware upgrades - suddenly phones have stopped recognising +44 208 123 4567 and will only recognise +442081234567.

Won't take incoming calls

When people call my verizon iPhone5, they immediately here two quickly oscillating tones. I am not informed of any incoming calls, and no one gets to my voice mail. What should I try?

Hi kelsey0403,
If you're hearing static sounds on calls, I would recommend going through this article:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Cheers,
- Ari

Handling incoming caller ID from legacy PBX

Hello,
At my company we're currently in the process of running Lync 2010 EV through a POC. Everything is working great at the moment except for incoming caller ID from the legacy PBX. When a call comes into Lync from the legacy PBX (either from a desk phone or
from outside the company), the legacy PBX replaces the actual 'from' number with the company's main number. Apparently this is due to the legacy PBX being old and masking the outbound caller ID information at a global level. (So basically ANY call that goes
outbound from the legacy PBX has the caller ID masked with the main number, no way to make exclusions. This has been verified by the vendor that services the legacy PBX.)
The problem this introduces on the Lync client is that in the address book everyone has the company's main number as their phone number, except with an extension at the end. So when a call comes in from the legacy PBX the Lync client quite literally randomly
picks someone from the address book and says the call is coming from the randomly picked person.
So far in my attempts to fix this, I've tried creating a contact in AD with a phone number of just the main number. This did not change anything from the Lync clients perspective, however when I miss a call that was sent from the legacy PBX, Outlook now
indicates that the missed call is from the contact object with the main number instead of saying I missed a call from some random person from the address book.
I've also looked into seeing if a MSPL script could intercept incoming audio requests and change the From parameter to something else if the From value was the main number. So far I haven't seen any examples of this, nor do I have a test environment to test
MSPL scripts in yet.
Does anyone have any suggestions on what can be done for the POC we're trying to do? Obviously if (more like 'when' really...) we decide to move everything over to Lync EV and pull the plug on the legacy PBX this won't be an issue, but right now I can't
even move forward with doing a POC outside of my team until I figure out something to do with the inbound caller ID.
Thanks,
Cody

How are you connected to the legacy PBX? It might be easier to put a modification in a gateway if you're using one.
Also, why Lync 2010 instead of 2013?
What do you have set for the lineURIs of the users? Is it the main number with extensions or a DID?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Won't pick up incoming call

Similar Messages

Maybe you are looking for