Won't play purchased iTunes since 7.0.1 upgrade

Is anyone else having a problem playing purchased iTunes since upgrading to 7.0.1? There are so many things i love about the upgrade (easy transfer of photos from iPhoto) but ever since I upgraded, iTunes refuses to play any of my purchsed songs (which are still in the library) and will not update them to my iPod. (I have an iPod photo -- though most people haven't heard of them, they were discontinued so quickly).
If I click on one of the songs, I get a message saying that my computer is not authorized to play the songs, then am prompted to put in my apple ID to authorize the computer. It goes through, and apparently "authorizes" the computer successfully. But then if I click on the song again, I get the same prompt.
What am I doing wrong?

Same problem here. Does anyone from Apple actually read these and provide any answers since I can't seem to find any other way to contact them?

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IPod won't play purchased music from iTunes Store

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i have the same problem, and i looks like there are another 4 or 5 discussion threads with the same prob. my ipod is about 14months old, got one of the first 4th generations when they came out -- have never had a problem, then when i downloaded itunes 6, all of a sudden everything i have purchased since then plays fine on my computer and just keeps scrolling thru and not playing on my ipod. very very frustrating. i have tried everything, right down to a complete restore on it, and nothing helps. also, when i downloaded itunes6, my purchased music playlist disapeared -- i spent 2 weeks and 5 emails going back and forth with tech support because they wouldn't address the issue, and am wary of going to them with this one. i thought the drive or memory on the ipod was corrupted and was going to buy another one, but now i'm not so sure -- is anyone having this issue with a 5th generation? because what it looks like is itunes 6 downloads may not be compatible with 4th G, and that makes me a little cranky. any one find a solution for this yet?
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I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?

I purchased a film but it won't play because iTunes says I need to authorize the computer, but when I do that it says the computer is already authorized. Huh - some system. Any ideas?
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Hey Louni,
Thanks for the question. I understand you are having issues with Authorizing your computer to play content. The following articles may help to resolve this issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

Phone won't play purchased ??

My iPhone won't play purchased songs after I synced with my iTunes. Any ideas ??

Could you be more specific?
The songs get synced but don't play or they won't sync at all?
What happens when you try to play? Do you get a message?
Are you logged into the iTines and App stores on the phone?

Videos won't play in iTunes

TV, Video Podcast, Movies - none of them play in iTunes 10.5.3. A windows pops up, you have the PAUSE button showing as if it's playing but nothing is happening, just a still shot of the video. They play fine in quicktime.
I re-installed iTunes, no luck.
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My friend sent me a music video, but it won't play in
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all I see is white, green, and orange bars! The file
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I rec'd a CD with audio files. The suffix is .v09, and they won't play on iTunes. Any idea what I should do?

I rec'd a CD with audio files. The suffix is .v09, and they won't play on iTunes. Any idea what I should do?
I have a MacBook, OS X.

No helpful information seems to be available about this, except that on Windows .v09 indicates an unknown extension - in other words they could be anything. What do you get if you highlight the file and hit command-i - does the info pane give you any file type?
The best thing would be to ask the person who sent you the CD what they are; if you can't do this you can only try opening it in various programs. Audacity is a free audio editor which can open a number of formats. You could try dragging it to a browser icon in case it's Flash, or try the Windows Media Player. However there's a good chance that it's one of the obscure audio formats, in which case you very likely won't be able to play it.

HD video won't play in iTunes after Mountain Lion install.

any hd video won't play in iTunes.

Hi
I have the same problem. Any solution yet? I would like to play hd videos in iTunes on my late 2012 iMac.
Take care

Song won't play on itunes but plays on quicktime

I just downloaded an entire album (not off itunes). However when i click on the song in finder, iTunes opens up but doesn't even display my song. Nothing happens. Not only does it not play, there is not evidence I even clicked on the song.
However when I open it on Quicktime is plays just fine.
I made an email account containing one of the songs that won't play. If someone can maybe dissect why the song won't play in iTunes I'd greatly appreciate it.
<Edited by Host>
I've attached the song to the first email sent to myself. Maybe if you could look at how it's encoded or something to help figure this out.
Thanks in advance!

MP3 files have structures which can vary according to the dialect of mp3 used. Some applications will only look at a file if it is perfect. Some are willing to try pretty much anything. (Like reading a post on Apple Discussion. If somebody omits grammar, punctuation, capitalization, and sentence structure I might not even try reading it, but some are willing to try and can make sense of it in the end.) There's something not quite right with the file (um, if this is of dubious origins it might not be surprising). iTunes won't look at it, but Quicktime is willing to have a go and can make enough sense of it to play it.
I opened the file with MP3Trimmer (well worth the minimal shareware fee IMHO, and has a pretty liberal trial version). Normally it would open a file like that in a few seconds. It took it about a minute of scanning before it did. I then saved the file in mp3Trimmer (it doesn't recode it so there's no additional quality loss) and it fixed whatever it didn't like and I could add it to iTunes.

Mapped Drive to a OS X Shared Folder won't play purchased videos in iTunes

I have a MacBook Pro sharing out a folder where all my purchased movies are stored. I've got a Vista box to which I've added the full library. All the music has shown up, but none of the movies or TV shows. They won't play from the shared directory.
If I move the files locally, they play fine, so there must be some permissions issue with the files. I can read/write to the directory.
Any help would be greatly appreciated.

HAve you seen these video FAQs?
http://www.apple.com/support/itunes/store/video/

Apple TV 2 won't play my iTunes purchased movies

Hey gang-
Okay, for the past few days, our Apple TV 2 won't play any of our iTunes Store purchased movies.   Yet at the same time, it works perfectly with Netflix, HBO Go, and Showtime Anytime. The Apple TV is connected via Ethernet to my Airport Time Capsule.   No Wifi involved anywhere.
I have unplugged and repowered the Apple TV and reset it from Settings->General->Retstart.   Also logged out and back into iTunes Store.   Also rebooted modem and router.   No help. I also checked for updates and it says Apple TV is current.
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All in all very weird- especially the fact that all other network features on the Apple TV are working perfectly including Netflix, HBO Go, etc.
What to check next?
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Dave

Hello Dave_K.,
I'm sorry to hear you are having these issues with your Apple TV; I know how frustrating that can be. If you continue to have issues playing purchased content and/or local Home Sharing content, you may want to double-check the Apple ID configuration, as outlined in the following article:
3. Check your Apple ID
Home Sharing requires all computers, iOS devices, and Apple TVs (2nd generation and 3rd generation) to use the same Apple ID.
To verify your intended Apple ID is enabled on all of your devices:
On Apple TV, navigate to Settings > Computers and look in the bottom-left.
On your iPod touch, iPhone, or iPad, navigate to Settings > Music or Settings > Videos.
On your computer, open iTunes. Open the File menu and select Home Sharing. If the incorrect Apple ID is listed in iTunes, do the following:
Go to File > Home Sharing and choose Turn Off Home Sharing.
Choose File > Home Sharing > Turn On Home Sharing.
When prompted, enter the Apple ID you'd like to use.
Click Turn On Home Sharing, then Done.
A maximum of five computers can use Home Sharing at one time. If this limit has been reached and you want to add a new Home Share, deauthorize one or more computers by choosing Deauthorize Computer from the Store menu in iTunes. For more information about authorization and deauthorization, see About iTunes Store authorization and deauthorization.
Troubleshooting Home Sharing - Apple Support
Sincerely,
- Brenden

ITunes won't play purchased songs after upgrade to 8.1.1

For 6 years this forum has been incredibly useful in solving problems with my various Macs, but now I've run into an issue I can't solve just by reading about the misfortune of others.
After upgrading to 8.1.1 this evening, I am no longer able to play any previously purchased iTunes music. I end up stuck in the "loop" described here: http://support.apple.com/kb/TS1389. Unfortunately, the remedies described in the article are not working. I have de-authorized and re-authorized my computer twice, restarted several times, checked for an "SC Info" folder in my /users/shared folder (don't have one), repaired permissions, and even downloaded and played the free single of the week from the iTunes store (at the suggestion of another post), all to no avail. There are no other accounts on this computer other than mine, and I do not share my library. Any advice or info would be greatly appreciated.

These are other hints http://www.copytrans.net/helpcopytrans.php#22
That might help.

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Is there anyone else that is having problems playing purchased music from iTunes 6 on your iPod? My 4GB iPod nano is not playing (i.e. skipping over) songs that I have purchased AFTER I upgraded to iTunes 6. My iPod software is up-to-date and I tried resetting the iPod, but neither helped. Any suggestions? Thanks for any help.
-Ben Powell

From what I've read, resetting your nano erases the music, etc. from your nano, putting the software back to its original state.
This really has to s*ck, but if it works, its good that you can fix it that way. It does, however, make a great real life case for backing up your music.
I've been using software (no I don't work for them) called e-backup for my email. I have receipts and other email from 2002! But, the point: it allows you to backup other folders/files. I included my music as an option yesterday because I remember losing term papers, etc. that I didn't backup to floppy or disk. Just in case!

Burned and purchased songs won't play in iTunes

My wife got a new computer. Really nice rig. Runs Windows 7. And with that a new iTunes installation (she never installed the new one. she doesn't like change). All the songs she burned from CDs, and I was just informed all the songs she's bought, show up in iTunes, but won't play (I imported ALOT of stuff from an external HD onto the new computer). The music files still exist in the iTunes music folder. She can even play the song if she manually clicks on the file in that folder. But try to play the same song through iTunes and no luck. It's rather frustrating for her. And this kind of stuff doesn't exactly endear me to iTunes stuff either (and don't get me started on GameCenter on my iPhone).
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Thanks.

The folder you see as My Music is really called Music. Windows will present such special folders with different names depending on the context, so the same folder on my computer when viewed from another user's account would show up as Steve's Music.
What we haven't established yet is the layout of the (original) media folder which is why I suggested the other route first followed by a clean up, however I was going to recommend that you rearranged things into the standard layout and from what I can see there is no reason why it shouldn't work if you just put things where they are expected to be right now.
Here are the typical layouts for the iTunes folders:
Note that in the newer layout all artist folders go into a Music subfolder within the media folder.
If you move everything that is currently inside iTunes Music into iTunes Media, including the hidden file iTunes Preferences.plist, iTunes should pick it all up without further problems.
Once iTunes is in touch with the media if the artist folders are at the level of iTunes Media rather than iTunes Media\Music use the option File > Library > Organize Library... > Rearrange files in the folder "iTunes Media".
tt2

IPod won't play purchased music after upgrading.....

Help -
My boss has the 30g video IPod. He has upgraded his Itunes software to 7.0 and also upgraded his IPod to 1.2 (whatever the newest version is). He is not having the problems I have seen others are having but the issue he is having is that his IPod will not play his purchased music.
I did find this article (http://docs.info.apple.com/article.html?artnum=303854) on the website and have tried everything it suggests to fix it. All the software is up-to-date, we have deauthorized and reauthorized his computer, and I have followed the instructions to recreate the Itunes Library. Still the songs won't play - he can navigate to the folder of purchased music on the IPod and it will let him hit play but it will just display the song and album cover and then keep skipping to the next song - never actually playing the song.
Can anyone please give me some advice for what else to try? If all else fails he would like to just restore his IPod and go back to ITunes 6.0. I tried this by uninstalling ITunes 7 and then installing 6 again but when I open 6 it says it can not be opened because the library was created by a newer version of ITunes. Can anyone tell me how to fix this?
Any help you can provide would be greatly appreciated!!!
Dell Windows XP

I have this exact same problem since I bought my new 80GB iPod.
All purchased songs play fine in iTunes on my Mac but they just skip past each track when I try to play on my iPod. As mentioned above I have tried the advice Apple give and have restored my iPod and recreated library but I still have the same problems.

Iphone won't play purchased music

Songs ripped from cds play fine, even songs purchased from the iphone play fine. But songs purchased on my mac now won't play on the iphone. I have been away from home for a couple of weeks, so no sync recently. The music stops, the pause button changes to a play button, and pressing play doesn't work; the pause button quickly shifts back to play button. Thanks for any help.

If you have all music that was purchased from the iTunes store in one playlist and you are syncing selected playlists, deselect this playlist under the Music tab for your iPhone sync preferences with iTunes followed by a sync to remove all music that was purchased from the iTunes store from your iPhone. Follow this by reselecting the playlist followed by a sync to re-transfer the music to your iPhone to see if this makes any difference.
If you don't have a single playlist or multiple playlists for all music that was purchased from the iTunes store to deselect and reselect, deselect Sync Music under the Music tab for your iPhone sync preferences followed by a sync which will remove all music from your iPhone. Follow this by reselecting Sync Music and selecting the playlists, artists, or genres you want transferred to your iPhone followed by a sync.

Won't play purchased iTunes since 7.0.1 upgrade

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