Won't print information sheet for network printer

I have accessed my printer on two different computers wirelessly. I need a "printer code" for other devices, which apparently is printed on some "sheet"....which won't print. I get a message that "a web services information sheet will be printed...." but nothing ever comes out (but documents do so I know it works.)
How do I get this information sheet to actually print?

Thank you SO much for your quick response! I think it kept dropping the connection intermittently and screwed up the request to "enable" the network printing. (That was on the page where you enter the ip address in a webpage) so when I asked to print that info page, it just lost the request every time.
I did google around a little and reset the router and the printer by replugging in the printer. I also reset some automatic IP stuff to manual setting (I am REALLY not familiar with this kind of thing...can you tell!? ha ha!!!) Anyway, I followed the instructions for a different printer (with a similar connection issue) here on the hp site...the DNS thing seemed to make the difference:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-5510-Printer-Wireless-Net...
I hope other non-techies like me can follow those instructions too. That 8.8.8.8. and 8.8.4.4. stuff and the re-plugging in seemed to somehow make it work!

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A failover cluster node ? (not in nlb;
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Printing information sheet...?

My printer prints an information sheet before each print job. It includes the document name, number of characters, and so forth. I print from Microsoft Word 2007. How am I able to turn this feature off because it wastes paper?

Hi
At some time in the past a user of your word program seems to have selected a print option in MS word that prints out a "Document Properties" page for each document you print.
If you open word & & open a document you have saved go to print the document and print control box opens up on your screen. In the bottom left hand corner you will see a button "Options".
Click on the "Options" button. A menu will open. On the left hand side the 2nd item should say "Display". Click on "Display". You will see 3 sections on the right hand side of the menu. The last section is titled Printing options. The 3rd option in the list should be "Print document properties". There is probably a green tick in the box beside this. Click on the green tick and the tick will disappear. Then click OK & click OK to print the document.
Hopefully only the document will print and you will not get an information page.
I hope that this helps.
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Unplug the USB cable from the printer. Plug your printer into your wireless router with an Ethernet cable.
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I installed 10.5.8 to my IMac 5 and now it won't recognize a driver for my printer which is an HP PSC 1610. I downloaded the software from HP again and it still says it is searching for drivers

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May be worth looking here:
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Hi 1dunno,
What do you mean by "info sheet"? Do you mean the diagnostic page? Also, what operating system is on your computer?
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Where do I find my web service information sheet for hp deskjet 3510?

Where do I find my web service information sheet for hp deskjet 3510?

Hi,
Please use the following instructions:
Option one: If you see an ePrint buttonOn the printer control panel, press the ePrint ( ) button to open the Web Services menu.
If Web Services is enabled , touch Print Info . An information sheet prints that has your claim code.
If Web Services is not enabled , touch OK to accept the terms of service, and then touch OK to accept the update. An information sheet prints that has your claim code.
Option two: If you see a Setup iconOn the printer control panel, touch Setup ( ), and then touch Web Services Settings .
If Web Services is enabled , touch Print Info . An information sheet prints that has your claim code.
If Web Services is not enabled , touch Continue , touch Yes to accept the terms of service, touch Yes to accept the update, and then touch Print Info . An information sheet prints that has your claim code.
Regards.
BH
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Printing to a Windows Network printer after 10.4.9 upgrade

Very desperate with this. We have a couple macs at the office and after a move and some software updates all cannot print via a Windows network printer.
Unable to connect to SAMBA host is the only error we receive.
I checked my smb:\\ syntax, I have tried IP address, tried picking from the list (which by the way the printers do show up yet you cannot print to them)
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More info...here is the cups/error log when trying to print from a newly added Windows network printer...looking for some help on this....
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I [22/May/2007:12:22:45 -0400] Setting FPS2ColorXerox printer-state to 3 (was 5.)
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I [22/May/2007:12:23:05 -0400] Printer 'FPS2ColorXerox' modified by ''.
I [22/May/2007:12:23:16 -0400] Saving printers.conf...
I [22/May/2007:12:23:16 -0400] Printer 'FPS2ColorXerox' modified by ''.
I [22/May/2007:12:23:16 -0400] Saving printers.conf...
I [22/May/2007:12:23:16 -0400] Printer 'FPS2ColorXerox' modified by ''.
I [22/May/2007:12:23:20 -0400] Saving printers.conf...
I [22/May/2007:12:23:20 -0400] Printer 'FPS2ColorXerox' modified by ''.
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I [22/May/2007:12:23:37 -0400] Adding end banner page "none" to job 5.
I [22/May/2007:12:23:37 -0400] Job 5 queued on 'FPS2ColorXerox' by 'js721'.
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I [22/May/2007:12:23:37 -0400] Started filter /Library/Printers/Xerox/filter/XeroxWCPFilter (PID 6185) for job 5.
I [22/May/2007:12:23:37 -0400] Started backend /usr/libexec/cups/backend/smb (PID 6186) for job 5.
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Hi,
I'm using HP LaserJet Pro 200 - M251nw. Once I enabled HP ePrint, the menu showed that I should get an "Infromation sheet" from the system. Unfortunately, I couldn't get it. I tried to manually print the "Information sheet" from menu/web console but it's no luck. No print out for "Information Sheet".
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This question was solved.
View Solution.

It looks like its ability to connect is intermittent. Did you call HP Cloud Services? Or did you call regular customer support?
If you have not already been advised to do so, I would power cycle the router and printer.
To do that:
1. Unplug the router (most do not have an on/off switch).
2. Power down printer using power button on product.
3. Wait 30 seconds.
4. Turn router back on, wait for it to be completely up and functioning.
5. Power printer back on, wait for start up process to complete, and reattempt to connect to web services.
If still not working, I would then set static DNS through the EWS
1. Access the EWS as described in earlier post. look for the Tab labeled "Networking".
2. Look in the column on the left hand side and click on IPv4 configuration
3. On that page, look at the bottom section titled" DNS Address Configuration'
4. Set the preferred to 8.8.8.8
5. Set the alternative to 8.8.4.4 and click "Apply".
6. Be careful to read any messages that pop up, it is usally an offer to undo chages that you just made.
7. Power cycle printer using the power button on the printer. Once you have turned printer back on, and start process is complete, reattempt to
connect to web services
I am a former employee of HP...
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New laptop won't print wirelessly to a network printer

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Attempting to connect my Dell 968w to the network for access by my HP and Dell laptops. Dell said I need an IP address for the printer..how do I set the address???

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Note:
Although I work for HP Imaging & Printing
Group , I am speaking for myself and not for
HP.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Disabling safe eyes does not fix this problem. You have to actually un-install safe eyes....
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Won't print information sheet for network printer

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