Won't print set on idle

When I try to print something. It shows up as a print job, but the printer is set on idle and does not print.

Hi , Welcome to the HP Forums! I noticed that your printer will not print set on idle. I am happy to look into this for you! For further assistance, I will need some more information: The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.If the printer is connected, Wireless, Ethernet, or USB.If the printer is able to make copies.If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens! Please see this post, Want Good Answers? Ask Good Questions, by , so you can get the most out of these forums. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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Won't print after sitting idle for a while

Officejet Pro 8600 Plus. I have to turn the printer off and back on after it sits idle for a while. The printer shows on line in the control panel until you try to print then it goes off line. Wireless network Windows 7.

Hello LARMC, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing idle issues. I would like to help.
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

8500A Plus Won't print after idle 20 mins

Windows 7, 64 bit, no service pack yet. Tried updating firmware, but by computer grays out the printer option. This is my THIRD printer from HP (exact same model) that has had the exact same issue. Must be a software issue, but can't find it. Printer won't print after idle for 20 mins. Goes into printer que, but doesn't complete. Issue started Jan 2, no big changes to computer at time. Has anyone had this issue that can help? I'm about ready to go buy a Brother. Thanks

The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02790693&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
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HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

I have Photoshop CS5 and a Epson 3880 . The print setting dialogue box won't open when selecting color output PRINTER MANAGES COLORS

I have Photoshop CS5 and a Epson 3880 . The print setting dialogue box won't open when selecting color output PRINTER MANAGES COLORS
It does ope when selecting PHOTOSHOP MANAGES COLOURS . This is first time in 7 year this has happened.
Any one with ideas/

What is your screen resolution?
What operating system?

MX850 won't print after long time idle

After a long time out of action my MX850 won't print at all - I have tried deep cleaning, aligning head and cleaning rollers but still not working...I have a feeling it is the print head and I am expecting to replace all the cartridges but just don't want to have to do it if it may be something else instead as they are pretty expensive...please help.

Hello LARMC, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing idle issues. I would like to help.
I would recommend performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

SAMSUNG CLX-216x Problem-Doesn't work. Won't show in printer set-up utility

I have just purchased - yesterday afternoon in fact - a new Multi-Function SAMSUNG Color Lazer MFP CLX-216x - 3 in one Printer, Scanner, Copier.
Although I was assured by the salesman that it would be compatible with a Mac, and it says as much on the box, I am experiencing problems which I have never experienced before when installing printers.
After setting up the printer and turning it on I installed the drivers on my Macintosh MacBook Pro (Intel Core 2 Duo processor Running System OX.4.11). The printer is connected to an Apple AIRPORT with a USB Cable.
However, my systems printer set up utility cannot seem to find the installed driver. Nor can it find the printer when connected directly to the MacBook
I have tried the following.
1. Uninstalling the software and re-installing it.
2. Downloading drivers from the SAMSUNG website and installing them + updates of the other software (after uninstalling the older versions)
3. Connected directly with a USB cable to the laptop
4. Searched the manual and SAMSUNG website but can not find any help.
Would you have any suggestions.
Should I take the printer back as I've only just bough it.
Thanks in advance,
William Bell

Hello William,
When you have the printer connected directly to the MBP via USB, and you select to Add the printer, do you see the printer in the Default browser view? If you do not, then you may have a faulty USB cable or a faulty machine.
To check the hardware, you can open System Profiler (Applications > Utilities) and look under the Hardware > USB view. The printer should be shown on one of the USB buses. If you do not see it, then I would try another USB cable first off. It could prove to be a quick fix, and if this is not the problem then it never hurts to have a spare USB cable.
Regards,
PaHu

Firefox won't print 'highlights' made by a marking tool on a form. I have enabled 'Print backgrounds' options and the yellow image overlays print fine in other browsers. Is this a setting within windows 7?

I am trying to print a document through Firefox. We have a Form view / marking tool to make these image overlays to make highlighted boxes on the document.
It prints the yellow 'highlight overlays' fine in all other browsers and in OSX using firefox, but the highlighted boxes won't print in Firefox using Windows 7.
I have the 'Print backgrounds' option checked in Firefox settings.
Please advise.

I am trying to print a document through Firefox. We have a Form view / marking tool to make these image overlays to make highlighted boxes on the document.
It prints the yellow 'highlight overlays' fine in all other browsers and in OSX using firefox, but the highlighted boxes won't print in Firefox using Windows 7.
I have the 'Print backgrounds' option checked in Firefox settings.
Please advise.

HP Officejet Pro 8100 Everything fine; Just won't print

HP Officejet Pro 8100 working on a Windows 8 PC
I like this printer, had it for a few months, worked fine at the start. For more than a week now, it just won't print. Troubleshooting reveals no problems with set-up or anyhing. No error messages. Files go to the printer, listed on the queu, but nothing happens thereafter. Help!

This solution was created to address the issue you've described.
Print jobs stuck in queue / No response
I am an HP employee.

Remote laptop won't print to new HP4622 wireless printer

My new HP 4622 won't print from wife's laptop (Compaq Presario CQ-60-224NR w/ Windows Vista) in another part of the house on my home Centurylink DSL network with very good connectivity. I have the printer installed at my desktop (Gateway Microsoft XP SP3) and it prints fine from the desktop. Does the printer software also need to be installed on the laptop? I sent a .jpg file to the printer from the laptop and it printed one line of unicode? code per page until I cancelled the job from the print queue. I have gone thru the installation guide a couple of times and nothing is fixed. Test results say that everything passed and install is successful. I downloaded and tried the print doctor wizard and it says no problems found. I have McAfee total protection running, could there be a firewall problem? I'm not sure about enabling ports or that sort of thing. I dumped a perfectly good Lexmark X7170 all-in-one because it wasn't wireless and we couldn't get it configured to print peer-to-peer. Now I have a new wireless printer and con't get to print remotely either. Hope you can help. Let me know if you need more info. Thanks.
This question was solved.
View Solution.

Hi Ken,
I would recommend giving the printer a static IP address for the wireless connection (not USB):
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you will have delete and re-add the printer on your computer. Do it this way:
0. Go to Start > Control Panel > Devices & Printers and delete all instances of the printer.
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
If you're still experiencing issues try changing the channel on your router to 11 and the encyption to WPA.
Say "Thanks" by clicking the blue Kudos star in the post that helped you.

Won't Print to Kodak 1400 Professional - "Printing" never ends

Hi - Using MacBook Pro 17" and Aperture. OS 10.4.x. Out of box, new Kodak 1400 Professional Printer worked fine, and printed several great pictures. A week later, I was unable to print anything at all. Printer Window shows "PRINTING" and the twirling barber pole thermometer, but it NEVER prints however long I wait and no error message.
I've opened and closed printer, restarted printer and computer, checked that the firmware is up to date, re-set the paper in tray, etc. ALSO, it won't print JPGS from Preview, or apparently anything.
What could have happened?
Fix?
David Ferleger
email [email protected]

I have no idea if this will help anyone, but it helped me. I had my Kodak 1400 working with no problems for quite a while. I never really printed much, but I did now and then. About two months ago, I ran out of paper and didn't purchase any more for a while. I finally got my two packs (so I could get the third free!) about two weeks ago. I now have two clients who need prints, a total of about 85 8x10s.
So, I setup the printer, installed the driver, and started going about my business. Setup the prints, got it all rolling, and prepared to run the first print through as I've found the first print on a new ribbon is a dud due to dust. Nothing happened. It went to "printing" and stared at me as though it were as dumbfounded I asked it to print as I was that it WASN'T printing.
That was yesterday. Since then, I've removed the driver about a bajillion times. Googled this, FAQ'd that, held my tongue appropriately, used different USB cables, different USB ports, removed the other printer, blahdy blahdy blah. Then, this afternoon while I was somewhere between awake and sleep, it hit me: why not try an older driver. I thought about it, and realized that since the last time I was using the 1400 successfully, I'd reinstalled OSX. What were the odds that when I downloaded the driver the last time, I downloaded the "wrong" driver and got the old one (1.0.2) instead of the NEW correct driver, 2.0.0.
So, I removed the old driver from everywhere I could. Restarted the computer. Installed 1.0.2, cliked print, and felt my heart sink as the red Error light blinked intermittently with the "Media" light. Shot through the heart... then, all of a sudden, it sucked in some paper, and started printing! Problem solved!
So, if you still can't print, try using 1.0.2. It might not work, but if you can't print with 2.0.0, what harm can it do? NONE! Muhahahaha. I feel so adventurous for using an old driver. (yes, this is what now counts as "adventure" for me... now go away or I shall taunt you a second time.)
Hope that works for someone!
--Mike
MBP 2.0ghz Mac OS X (10.4.7)

Mavericks won't print to Xerox Phaser 6300.

Mavericks has my printer in the list of available devices, but tells me that the printer is not connected and won't print. Xerox only has updates to Mountain Line in their driver downloads.
Anyone else having a similar problem?

Update:
Checked the printer Settings to confirm the Printer's address. When I use the Setting to check the Wi-Fi Settings, I get a message saying "This computer appears to have a working Internet connection, but can't find Phaser 6300DN (00L00:aa:95:47:31).printer._tcp.local. You may have typed the address incorrectly.
The address is 00:00:aa:95:47:31 so I don't know where all the parenthetical data is coming from.
The network setting seems to be at the heart of the issue, but I'm not sure how to resolve them.

Print Apps won't print with C510a eStation. Prints thin line at top of page.

My C510a eStation printer will not print using the Print Apps. It just prints a thin line at top of page. Everything works fine until I print.
All other print functions work. It prints from computer via WiFi. It prints when I send an email to it. It copies via the Zeen. It just won't print using the Print Apps.
Does anyone else have this problem? What is the solution?
12/23/2010 3:00PM. I just got off the phone with an HP engineer. She said that the eStation is still in the TESTING phase and to call to report problems so they can improve the product. (I would have thought the product would have been fully tested before being released to the public!)
She had me reset the Zeen display by holding down the volume keys while powering up. This erased everything that had been done on the Zeen by me and resulted in no HOME screens, which will have to be set up by me. The only app at the bottom of the blank home page was Yahoo!. Even the printer app was missing. I had to move it from the app tray to the home page. Now, I have to spend hours, again, setting up the Zeen.
After the reset, the printer apps seem to work now. The Zeen will copy using the printer app. My computer still seems able to print and scan to/from the eStation.
The eStation C510a eStation printer and Zeen display are very exciting. However, they are not for someone not willing to spend the time to get it to work properly. If you have a cell phone, be prepared to use up a lot of minutes while on support.
The HP engineer said that it will soon have a new release of Android operating on the Zeen which will allow it to be faster.
This question was solved.
View Solution.

I have decided to return this printer to the store as it just has too many problems. HP has essentially told me they will not issue updates to solve the problems. I hate this, as I really loved the product.

Photosmart premium all-in-one (C309 Series) won't print

I have this printer set up on a network with an ethernet connection. It was printing fine set up as wireless and all of a sudden it stopped. I reinstalled the software and I got a message that there was an internet problem. I reinstalled the software using an ethernet connection but it still won't work. I am trying to run the Network Diagnostics but no printer is found; however, when I click on network on my computer, it shows the printer as "Ready". Operating system is Vista. Can you help me?

OK, try to disable your McAfee firewall and try again.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP8600 won't print from new HP Envy PC Windows 8.1 PC - only local users

I have an existing HP 8600 all-in-one printer this was never any problem on a homegroup network with my Windows 7 HP Pavillion destop PC and other portables. I have just upgraded to a HP Envy Desktop PC, but it has come with Windows 8.1 (Ouch!). I use this PC to run a home business and apart from having a connection to internet land I want nothing at all to do with have a Windows 'live' account on the new Envy. The Admin account that I have set up is a local one. I can't therefore download any application from the 'store' and neither do I want to.
In the absence of anything from the 'store' and as it wouldn't set-up automatically I have downloaded the original HP 8600 application and installed that.
The various office applications 'see' the HP8600 as existing and ready to print to - identified as HP Officejust Pro 8600 (Network) in the list of printers. However they won't print to it (the print jobs fail) and when I try Printer setup and software from the HP8600 software installed as noted above in the Ultities section it says that it is unable to retreive the computers network name when I enter the printer's IP address when required.
So much for plug 'n' play. Though the printer is connected the network wirelessly LOL. Given that this is HP trying to talk to HP and failing I am baffled - please can someone help.
NB. In camparison he old ancient HP1150 laser hard wired to the PC isn't batting an eyelid and is printing fine from first plug in with no changes!! I need the HP8600 to function wirelessly though as everyone uses it.

Hi there @HPJOC , welcome to the forums
I read your posts about print jobs failing from your Windows 8.1 system, and wanted to reply to you with some of my suggestions.
First run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. I also would like you to check the Network Info you see in the image below, make sure VPN Connection says "No". Try printing again afterwards.
Next, try a Clean Boot, restart the PC, and try a print from Notepad and elsewhere if you wish. Go back into the clean boot instructions and enable the start up programs afterwards. I am curious to know if there is something running on your Windows 8.1 system that is blocking the printer from communicating with the printer. This step will let us know.
Let me know the results
R a i n b o w 7000I work on behalf of HP
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Won't print set on idle

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