Won't print the color

I am trying to print a document from pages that is mostly black and white- with only 2 lines in red (One of the lines is a graphic). I'm using a Lexmark printer. When I print it the black copy prints perfectly, but the red copy comes out blank. My ink supplies are adequate. Any ideas?

In addition to the cleaning cycle, the printer probably has an option to do test-print page which would confirm whether all the colors are working.
Another possibility is that your printer driver could be set to 'grayscale'.
When you see the print options screen, you may have to click the 'down' button next to the printer name to see more print options. I don't have a Lexmark, but for my Canon color printer, clicking the Layout tab, selecting Quality & Media reveals a checkbox for 'grayscale printing'.

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Hi @Jaim_Faul ,
I see that you are having issues printing in color. You tried a new cartridge and have the same results. I would like to help
you out today.
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Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Message Edited by Caedmons on 06-01-2009 12:05 PM

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