Won't recognize my scanner, printing works though

I recently switched my printer to my MacBook Air running latest software (10.8.3) as my PC died. When installing, it found the right driver automatically for my Brother DCP 8060 CUPS. I am able to print just fine. However have spent several hours trying to get it to recognize the scanner to no avail.
Troubleshooting I have tried was to remove the Brother's driver and reinstall with apples latest Brother printer drivers (i found it here http://support.apple.com/kb/DL894) and then re-connected my printer. Same result. I can print but can't scan. The Image Capture app shows no scanner. Preview's "Import from Scanner" is greyed (non-clickable).
I also followed the instructions from Brother's site for Mac 10.8 driver downloads for both printer and scanner (found here http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html ?reg=us&c=us&lang=en&prod=dcp8060_all&dlid=&flang=English&os=115&type2=-1) as well as tried to update the printer firmware per this page (firmware update failed as "couldn't find device). The TWAIN Scanner driver installed but set up failed stating it couldn't find the scanner.
Note, this is not a wireless printer. I am connecting it via a serial to USB cable.
I am not sure what to do. If anyone has a suggestion..?

Well, I figured out the problem. The usb port on the printer was damaged (prongs were bent). After I fixed it, it connected!

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