Won't recognize that the power cord is plugged in

trouble with the power cord. won't let it connect

are you using the original power adapter for the device? has it been working before or is this out of the box?
please indicate what's the model number for your unit and the output specification of the power adapter.

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    Thank you for posting on the HP Forums.
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
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    I work on behalf of HP.

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