Won't replace my ipod nano even if it's under warranty

I'm from the Philippines. I brought my ipod to the main office of apple because of the power button, it got stuck. I bought this unit 11 months ago. They wouldn't replace my unit because it has dent on it. I don't accept their reason because the main problem of my unit is that it won't open because of the defective power button. Please consider my report and thank you.

Have you restarted your computer?  iTunes updated? 

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