Won't restore - error code 1602
I (stupidly) updated my phone to ios4, nothing but issues now. the phone won't stay on, unless its plugged in. i tried to restore it, but keep getting error code 1602. so now i just have a phone that needs to be plugged in to stay on. not very useful
Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later
Similar Messages
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Ipad stuck in recovery mode and won't restore--error code 1604
I tried to backup and update my ipad this evening and when doing so it now is stuck on the itunes and USB screen. When I connect the Ipad to the Itunes it says the Ipad is in recivery mode and to restore. I click ok and it tells me i can't restore the ipad and gives me an error code of 1604. I have no idea where to go from here or what happened. Any ideas?
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
2. Restore and wait for error 1604.
3. When prompted, click OK.
4. Close and reopen iTunes while iPhone remains connected.
5. iPhone should now be recognized in Recovery Mode again.
6. Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694 -
HT201210 iphone won't restore error code 3194
My husband's phone failed to update to new ios6 software, it just had the apple logo on, so he tried to restore, it said error code 3194 and wont connect to itunes now, his phone just has the apple sign on and he cant use, any ideas please would be much appreciated? thanks
Disable your firewall / anti-virus software and try again:
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
Iphone 4s stuck in recovery mode and won't restore. error code 9
My iphone 4s will not start past the apple logo. When I try to restore using itunes, it will not restore, and I get error code 9. I have tried different computers and USB ports with no luck. Any other suggestions?
Hello pradacxnt,
Do you get an error code when you are trying to restore your iPhone? If you do, then check out the article below to isolate and resolve the issue.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G. -
I am trying to figure out why I cannot restore my Ipod touch 64, when I get through the whole restore it states "error code 1602". I have used the original cable that came with the Ipod and have tried it on two different computers. When I turn it on only the apple logo appears and nothing else happens. Please help
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
If the phone is stuck on the Apple logo, you can try a hard reset (deletes no info). Press and hold the power button and Home button until the phone turns off. Then try to power it up again.
Simply restarting your computer will not cause your iPhone to stop working unless there is a major issue with software conflicts on your computer... i.e.... corrupt iTunes installation.
Try disabling any security software you might have and avoid using and USB hubs or extenders etc.
If the hard reset doesn't work in getting your phone to boot up, then you'll have to do a restore of the device. -
I'm using Win7 professional edition, acrpbat reader downloaded an update but after I click on install i got an error message Error code: 1602, I tried to find a solution but there are no solutions.
Thanks
Arturo.function(){return A.apply(null,[this].concat($A(arguments)))}
LeoAdobeX wrote:
Can you post last section of info from AdobeARM.log file?
The file is in the User's Temp folder.
Can you post last section of info from AdobeARM.log file?
The file is in the User's Temp folder.
[2010-06-13 15:25:09] Adobe ARM 1.0.0 logging started.
[2010-06-13 15:25:09] Command Line:
[2010-06-13 15:25:09] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
[2010-06-13 15:25:09] File version: 9.2
[2010-06-13 15:25:09] Build number: 0
[2010-06-13 15:25:09] Revision number: 124
[2010-06-13 15:25:09] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}
[2010-06-13 15:25:09] ProductName: Adobe Reader 9.2
[2010-06-13 15:25:09] ProductVersion: 9.2.0
[2010-06-13 15:25:09] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-06-13 15:25:09] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-06-13 15:25:10] IsVistaOS returns 1.
[2010-06-13 15:25:10] IsUAC_Enabled returns 1.
[2010-06-13 15:25:10] IsVistaOS returns 1.
[2010-06-13 15:25:10] IsUAC_Enabled returns 1.
[2010-06-13 15:25:10] IsUAC_Enabled returns 1.
[2010-06-13 15:25:10] Using default ARM preference AUTO_DOWNLOAD.
[2010-06-13 15:26:03] ARMDownloader::BITS Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.
[2010-06-13 15:26:03] Error Code: 0x80200010
[2010-06-13 15:26:03] HTTPS and HTTP connection failed
[2010-06-13 15:26:03] Error Code: 0x80200010
[2010-06-13 15:26:03] ** Setting Error Condition:
[2010-06-13 15:26:03] Error Code: 0x578
[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi
[2010-06-13 15:26:03] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp
[2010-06-13 15:26:03] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
[2010-06-13 15:26:03] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\
[2010-06-13 15:26:03] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:26:03] Adobe ARM 1.0.0 logging finished.
[2010-06-13 15:26:56] Adobe ARM 1.0.0 logging started.
[2010-06-13 15:26:56] Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2
[2010-06-13 15:26:56] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}
[2010-06-13 15:26:56] ProductName: Adobe Reader 9.2
[2010-06-13 15:26:56] ProductVersion: 9.2.0
[2010-06-13 15:26:56] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-06-13 15:26:56] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-06-13 15:26:56] IsVistaOS returns 1.
[2010-06-13 15:26:56] IsUAC_Enabled returns 1.
[2010-06-13 15:26:56] IsVistaOS returns 1.
[2010-06-13 15:26:56] IsUAC_Enabled returns 1.
[2010-06-13 15:26:56] IsUAC_Enabled returns 1.
[2010-06-13 15:26:56] Found CommandLine preference AUTO_DOWNLOAD.
[2010-06-13 15:27:08] ArmUpdate record found.
[2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2010-06-13 15:27:08] File version: 1.0
[2010-06-13 15:27:08] Build number: 5
[2010-06-13 15:27:08] Revision number: 0
[2010-06-13 15:27:08] New file object: AdbeRdr930_en_US.msi
[2010-06-13 15:27:08] New file object: AdbeRdrUpd932_all_incr.msp
[2010-06-13 15:27:09] IsVistaOS returns 1.
[2010-06-13 15:27:09] IsUAC_Enabled returns 1.
[2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
[2010-06-13 15:33:46] Error Code: 0x2A
[2010-06-13 15:33:46] Error message: All other non caught scenarios
[2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
[2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
[2010-06-13 15:35:11] Error Code: 0x2
[2010-06-13 15:35:11] ** Setting Error Condition:
[2010-06-13 15:35:11] Error Code: 0x642
[2010-06-13 15:35:41] User canceled
[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
[2010-06-13 15:35:42] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
[2010-06-13 15:35:42] GetLastError(): 0x5 - Access is denied.
[2010-06-13 15:35:42] Adobe ARM 1.0.0 logging finished. -
i am trying to restore and update my iphone 3g which i have just brought but it keeps saying iphone cannot be restored error code 1015 can anybody help please?
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
I am attempting to download IOS 6 to iphone and get error code 1602 which also freezes my Iphone. What can I do. Please help.
Wow, I found a solution in another thread:
I had exact same error.....
Rebooting - Failed
Logging in to iTunes - Failed
Logging into itunes Store - Failed
Logging into iTunes Genius - SUCCESS I woulnd't have thought it would make a difference but it does Then just log into the 'other' services with iTunes.
Good luck!
I still need to know how to change the name to Ann, though, Mike keeps popping up - and yes, I have changed it under Settings..... -
TS1372 what does ipod can not be restored error code 1437
what does ipod can not be restored error code 1437. How can I restore my ipod?
I'm not sure but this may help:
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439 -
HT1414 iphone stuck in recovery mode cant restore error cod 2001
My phone is not able to turn on and when i plug it in on a charger it just says plug into i tunes. When i plug it into i tunes it says its in recovery mode and its going to restore then my phone just restarts and it says unable to restore Error code is 2001 Anybody know whats wrong????
Hi Matt,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error2001
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Hope this information helps ...
- Judy -
i just baught my first iphone and it is a jalbroken and factory unlocked version of an iphone 4 running ios 6.0.1. I dont like the fact that this phone might potentially be illegal with the "jailbreak" so ive been trying to restore it back to the factory unlocked settings, but every time i do i get error codes. when it the phone is running normally i get an error code 21 and when i try to run it in recovery or DFU mode i get either a 1601, 1602 or 1604 error code. please help!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Gateway NV78
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 001ABCD80B980CB0
Current user is not an administrator.
The current local date and time is 2013-01-03 12:06:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3684E32D-4846-436A-B1F8-95238FCB0EFA}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 192.168.1.37
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jan 03 11:10:09 2013
Lease Expires: Fri Jan 04 11:10:09 2013
DNS Servers: 192.168.1.1
Adapter Name: {00BC4D36-12D6-4016-8BC0-DB5C01069066}
Description: Intel(R) WiFi Link 5100 AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-01-03 11:50:45.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Sox’s iPhone, iPhone 4 (GSM) running firmware version 6.0.1
Serial Number: 8003494TA4T
**** Device Sync Tests ****
Sync tests completed successfully.SadisticIron wrote:
i just baught my first iphone and it is a jalbroken
Buzz! Thank you for playing!
Discussing jailbroken devices is forbidden here by the Terms of Service.
You can not get help here. -
Ipod touch stuck in recovery mode and will not restore. error code 3194
ipod touch stuck in recovery mode, will not restore and comes up with error code 3194, itunes is up to date, please help
Hi @rchangel - Thanks for the ideas...
Yes - it won't let you install the 32 bit version on a 64 bit machine.
I've had a cursory look at the SP1 release notes, and couldn't spot anything vital - what critical stuff do you know of in SP1?
I don't want to have to go through all the pain of setting up VM's, reinstalling iTunes, getting all my album art back in etc. (though I could, as I do have Win7 pro). I've also heard that running iTunes in Windows 7 compatibility mode might help. Can anyone confirm whether that actually works?
I think it's in Apple's gift to fix this issue, given that they say that they support Windows 7. So far I've had no feedback from a mail I sent to Apple, and the number of users reporting this problem keeps going up and up.
I want Apple to recognise that there is a problem, and then I want them to fix it. -
Ipod classic won't restore error 1439 appears in itunes
my ipod classsic has entred disk mode after dropping it but it won't restore an error 1439 appears in itunes. what can i do or would buying another ipod be better
Hey chjesc,
I have an article for you that addresses this error code and may be able to provide you with some further information regarding this issue:
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/ts1372
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Two Days of Restore Error Code 6... HELP!!!
I have an iPod Touch that's about two years old. I no longer have access to the laptop that it is normally synced to, so I downloaded iTunes on the family computer. After hours upon hours of problems (not syncing, or showing that it successfully synced but getting a "no content" error once it turned back on) I thought maybe it was my iPod that was messing up and not the computer. I reset my iPod through holding down the home button and the power button, and I'm now at the screen that shows the USB cord with an arrow pointing towards the iTunes symbol.
I tried to restore on iTunes, and it will get all the way through until "verifing restore," and then I will get a pop up that says the process could not be completed because of an unknown error (error 6.)
I uninstalled iTunes and installed an earlier version of iTunes, but then my computer wouldn't even recognize my iPod. I reinstalled the latest version of iTunes and Quicktime. Still getting the same error code.
I am on an Administrator account, running Windows Vista 64 bit, and everything is up-to-date. All anti-virus and firewalls are turned off. I've followed all of the steps outlined on the Apple site, and I am down to paying $29 for a phone call to Apple. (Ha! Over my dead body!) I don't have another computer to try it on. I've used two different iPod cords (mine and the cord from another iPod), and have tried out all of the USB ports on the computer.
I'm really hoping someone could help me with this before I lose my mind.
I'm fairly computer literate, but I'm not a whiz. Please don't feel the need to break things completely down into laymans terms, but please don't use pure tech-speak(:
Diagnostics:
Microsoft Windows Vista x64 x64 Home Premium Edition
Service Pack 2 (Build 6002)
HP-Pavilion NC686AA-ABA a6700y
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 00B3B0A00BAFB508
Current user is not an administrator.
The current local date and time is 2011-09-28 18:09:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information NVIDIA, NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information **** No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {154BA537-EF26-4015-BE91-6ACFA30865E5}
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Adapter Name: {3BF6C369-3C76-4358-997A-8DE3B494BFE8}
Description: NVIDIA nForce 10/100 Mbps
Ethernet IP Address: 192.168.254.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.254.254
DHCP Enabled: Yes
DHCP Server: 192.168.254.254
Lease Obtained: Wed Sep 28 17:12:00 2011
Lease Expires: Wed Sep 28 17:11:59 2011
DNS Servers: 192.168.254.254
Active Connection: LAN
Connection Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
ZoneAlarm Firewall is installed.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-09-28 17:14:05.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1), E: TSSTcorp CDDVDW TS-H653Z, Rev 4403 Drive is empty.
**** Device Connectivity Tests **** iPodService 10.4.1.10 (x64) is currently running. iTunesHelper 10.4.1.10 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: Standard OpenHCD USB Host Controller. Device is working properly. Standard Enhanced PCI to USB Host Controller. Device is working properly. FireWire (IEEE 1394) Host Controllers: VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly. Most Recent Devices Not Currently Connected: iPod touch (2nd generation) running firmware version 4.2.1 Serial Number: 8K9436WJ75J **** Device Sync Tests **** No iPod, iPhone, or iPad found.This Question can be best answered by someone who had the Same error pop up, but I'll try my best. You have an iPod touch 2nd Generation and you don't have anymore warranty for it. I hope you didn't jailbrake it or did something illegal with it like putting a new software on it that should not be on there. Here we go:
Go to your Friends house or anybody else you know that has iTunes on their Computer. Don't sync your iPod!
Try to restore the iPod, or try to put it as new iPod so it'll delete everything but you'll have your iPod problem fixed -
Itunes won't open error code 5,87
My itunes was working fine, and then I downloaded the latest version of Itunes and it won't open. It keeps saying "Dr. Watson was unable to attach to the process. It is possible that process exited before Dr. Watson could attach to it. Windows 2000 returned error code=5...access is denied"...before it said error code 87...now it says error code 5...I've tried uninstalling itunes and reinstalling but it doesn't work! Please help! I desperately want my Itunes back!
okay ... that rules out various problems with DrWatson that i was able to find in the Microsoft Knowledge Base.
let's try something aimed at trying to work out what the nature of the itunes problem is (the one that DrWatson is having trouble with).
try launching your QuickTime. does it:
(a) launch perfectly fine?
(b) fail to launch with an error message? (if so, what does it say?)
(c) exhibit other peculiar behavior? (if so, could you describe it for us?)
Maybe you are looking for
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