Won't scan

I had a happy new HP Officejet Pro 8500 Plus printer, scanner, fax which worked fine until I updated my software yesterday. Now I can't scan and keep getting the error message "com.apple.ImageCaptureCore error -9931." HP and I have spent hours on the phone but to no avail. It just won't work. Any ideas?

This just happened to me... I have an IMac with a HP Officejet 4620. I fixed it by checking the share this printer on the network box in the Print & Scan scan box under "system preferences"

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My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer. I had no problem with previous computer. But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

Hi HelenBay,
Welcome to the HP Forums!
I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

My HP Photosmart won't scan since Mavericks update!

I have downloaded everything I can find on Apple and HP sites and it still won't scan and save or send. Help!

Have you tried initiating the scan from the printer?
If all else fails, try VueScan.
VueScan
VueScan FAQ

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer. The printer is working. What do I have to do to be able to scan again?

Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

HP Deskjet 3051A won't scan to my computer

Hello, my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer." How do I install the HP software? It prints fine just won't scan.
This question was solved.
View Solution.

Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
(Note: you need to select the right Operating system for your computer before download).
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN. I tried to install the printer software but it says it is already installed. Do I have a security setting wrong?
Other PC names show up on the printer's touch screen but not mine. We are all on the same wireless subnet with the printer at a fixed IP address.
I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
tcliff

Hi,
You may have to start from your computer first:
    Double click printer icon on desktop,
    Select Manage Scan to Computer
    Click Enable -
    Restart your printer to see, is your machine in the list ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

New iMac w/ Lion: MP Navigator software won't scan on my PIXMA MP780

Bought the iMac w/ Lion, and now my MP Navigator 2.0 software won't scan on my PIXMA MP780. Tried installing MP Navigator 3.0, but it gives me the "The scanner driver supported by this software is not installed. Install it and retry". Any help?
I know that there have been similar answers (https://discussions.apple.com/message/15333807#15333807), but I'm curious to know if these answers will work with Lion.
Many thanks!
Dave
P.S. For those of you with similar issues, I did find a workaround; I found I could use the printer driver from within system prefs as a scanner. Here's what you might try to do if you're having the same trouble I am:
Open system preferences
Select "Hardware -> Print and Scan"
Click on the icon for your installed printer on the left side of the screen
After doing so, you might see buttons for Print and Scan above the data that then shows on the right side of that window.
Click on "Scan" and see if this particualr utility works.
It worked for my MP780. Not ideal (I'm used to the MP Navigator software), but it'll do.
Dave

Be sure to do some homework before trying again. There is plenty of advice on the internet, for example:
http://www.macworld.com/article/1161087/install_lion_over_leopard.html
As gumsie says, it is important atleast to backup your own data, photos, music etc on another disk. I would get Carbon Copy Cloner (CCC) and make a bootable clone of your existing Snow Leopard. Then copy the new Lion installer to this clone as well. With this, you can keep functional (and ask for help here) while you get the Lion installation working and your apps updated.

Image Capture won't scan: Canon MP 610

Hello,
I experience a strange bug in Image Capture which I use together with my Canon MP610. When I put a document on the scanner Image Capture will show a preview and then scan the document. This works fine.
Sometimes I need to make some manual corrections by using the button "show details" and then resize the scan area after the program has analyzed the picture. After I made the corrections I hit the "Scan" button but Image Capture will return with the message "Scanner has reported an error" and "An error occurred during scanning".
I first thought it might be a driver related problem as I recently updated the drivers from the Canon site. Before I installed the Canon drivers and used the OSX drivers all worked fine.
So I removed all drivers from Canon and hoped the Mac would use the old drivers again. That didn't work either as the system couldn't seem to find any usable driver anymore. I reinstalled the Canon drivers and all works well again except for the Image Capture program.
As long as I don't use the "Show Details" button the scanner works just fine. But as soon as I make some manual corrections the scanner error message pops up and the scanner won't scan the adjusted preview.
So I know for sure the Mac sees the scanner and can control it as the scanner does deliver the images to the folder I specify, but I can't do any manual corrections.
I already deleted the file "com.apple.ImageCaptureApp.plist" but that didn't solve the problem. It appears to be a bug in the program itself or a conflict between the app and the drivers from Canon. How can I revert back to the drivers that my Mac used before I installed the Canon drivers?
Thanks!

Thanks PAHU that were a lot of drivers for sure in your link and I installed those. Unfortunately, nor the driver package nor the ICA driver did solve my problem. I'm beginning to think it might just be a bug within Image Capture, although Image Capture is stating the scanner is reporting an error. Strange thing is that Image Capture will work fine as long as I hide the details pane.
It seems to be an isolated problem too as I can't find any other subject on this on the net. I see more people having trouble to scan images with Image Capture but that's mostly related to not selecting the right part of the preview. I will see if I can reinstall Image Capture from the OSX dvd.

HP LaserJet M1319Ff MFP won't scan

Hey all,
The M1319f isn't a terribly popular all in one model, which is a shame as it used to work great for me. Now with 10.6 however, it won't scan at all. I've tried all the HP workarounds for other models, but they've failed to get this one working.
I can't scan from Image Capture (doesn't see the device), Scan & Fax (no scan capability), or from Preview (nothing happens). Deleting and adding the unit to the printer queue also fails to remedy the situation.
I'm at a loss. Any advice wold be much appreciated.
-DW

Currently there is no Scan solution for the M1319f. We're wrapping up the solution testing now and should have it posted soon.
Just trying to help.
Andrew

HP Laserjet Pro 200 276nw won't scan to network folder in 10.8.4

HP Laserjet Pro 200 276nw won't scan to network folder on either Macbook or MAcBookAir running 10.8.4. Everything works normal scanning to network folder on iMac G5 running 10.6. All other functions work normally--printing, printing from iOS device, scan to e-mail, scan to USB drive, scanning from Preview, scanning Sys Prefs Print and Scan, etc)
Installed latest firmware, HP Utility, and all Apple updates but still won't scan to network folder on a computer running 10.8.4.
Any ideas are much appreciated.

Thanks for the thought, but yes, I did register the folder with the printer. When I register the folder there is a 'Save and Test' button to see if the printer is able to communicate with the folder. When i click it, I get an error message--forget exact wording--but it says to check that the file path and name are correct.
Even though the test failed, the folder is listed in HP Utility and also shows on the printer's screen as a network folder. However, when I attempt to scan to it, it fails and gives an error message very similar to the one from the 'Save and Test'.
Other than this mode not working (apparently broken with the update to 10.7), I like the printer. Agree that HP ought to solve the problem for the current OS and currently shipping products.
No, it is not a 2013 MacBook Air.

HP Deskjet 3050A won't scan.

DJ 3050a 611G is brand new. It will print and copy but won't scan from either printer control panel or from HP software interface. I am not using the wireless feature. I am directly connected to my computer via USB port. I have updated my software and drivers. Still not luck. I have tried the HP diagnostics but can only get to the windows sectio and an error says it won't scan using (WIA). The diaganostics will allow me to skip this but then stops at the next section.
Original issue was that the "printer can't find computer"
This question was solved.
View Solution.

See if you can scan using the information here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304&cc=us&dlc=en&lc=en&product=5061073&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Envy 4504 won't scan.

My HP Envy 4504 won't scan. Windows Vista Home Basic 32-bit. Has worked well in the past. Print-scan doctor says it's all set up, but "test scan" gets an error message. Wireless printing works. Tried re-installing, rebooting and turning firewall off. Printer dialogue box lists computer but says computer not responding. Windows Photo Gallery finds the device but returns error messages "no items match your search" > "failed to initialize selected paper source"when I actually try to get a scan. Control Panel scanner test passed.

Hi @enjayjay
Although the Print and Scan Doctor is reliable, I suspect despite what it says, there may be a software issue.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software from here; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the outcome of these efforts.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Officeject 4620 Won't Scan

I see multiple posts about different models of all-in-one printers which can print and copy but won't scan. My new printer is a HP Officeject 4620, and it copies and prints fine but won't scan. I tried calling support once, and the tech said Windows WIA might not be working.

I have Officejet Pro 8500 wireless with same problem, printing works, scanning does not when using Windows 7- 64 bit. Network diagnostic tool reports no issues. Scanning diagnostic reports OK for everything but HP Twain test. There are two versions of printer driver installed each time I remove the two drivers and start new. I am using the latest download from HP for installation. The second version of the driver seems to be aimed for a fax. Using scan diagnostic util reports can't connect. Also, there is an unknown device showing in device manager that has no driver installed. This device show in printer device screen and can be used by Microsoft Paint to scan a .bmp frile from the scanner. I've downloaded and applied the patch to fix network connectivity and this has no effect on the scanning problem. A second computer runing vista pro can run the scanner using HP solution center software. Problem is the second desk top is located too far away from the Officjet Pro 8500. It appears there isn't a driver being installed for Windows 7/64 bit to run the scanner part of the multifunciton printer.

Won't scan

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