Won't shutdown OR sleep

This is quite frustrating. Since I upgraded (did not clean install), whenever I manually sleep or shutdown, it immediately unsleeps or boots after 2 seconds.
I've been searching for posts of similar problems but most seem to be complain about an inability to time sleep their laptops. My computer won't stay asleep or shutdown regardless of how I do it.
I checked the console to see what was occurring when it was awakening and here is the message:
[0X0-0xe00e].com.elgato.eyetvhelper[115] *wakein:106 entries in power event schedule table
Then a repetition of the elgato.eyetv.helper for 100 more lines
I Deleted Elgato a while ago. I can't find this "helper" file anywhere.
Anybody have any suggestions. Perhaps a way I can make sure I've deleted everything related to elgato.
Thank you.

Has there been any further information on what makes SL Restart after a ShutDown has been attempted? This is happening to me every time I go through the ShutDown routine. I have to manually shut my Mini down with the power button each time.
I do NOT have Elgato software on my computer.

Similar Messages

My computer won't shutdown and sleep

I'm using Windows 8.1 Pro x64 and my computer won't shutdown and sleep. When i try to shutdown pc, everything shutsdown (hdd etc.) but only fans and led's stay on. I have to press power button to shut it down. Even i try to sleep the pc everything shutsdown
but fans and stuff is still on i have to press power button to completely turn it off. I tried to write powercfg -energy code to command prompt and i got 8 errors and 7 warnings. How to solve that problem?
This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-13T14:06:49Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
67
Thread Count
971
Report GUID
{ca7e44e7-3f05-4462-9ce9-72cb0493f6df}
Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume1\Program Files\Windows Media Player\wmpnetwk.exe
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name
\FileSystem\srvnet
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
6.38
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2428
Average Utilization (%)
1.21
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.96
\SystemRoot\system32\ntoskrnl.exe
0.10
0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
3096
Average Utilization (%)
1.14
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome.dll
0.61
\SystemRoot\system32\ntoskrnl.exe
0.20
\SystemRoot\System32\win32k.sys
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
2956
Average Utilization (%)
0.61
Module
Average Module Utilization (%)
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\libglesv2.dll
0.12
\Device\HarddiskVolume1\Windows\SysWOW64\atidxx32.dll
0.12
\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4512
Average Utilization (%)
0.45
Module
Average Module Utilization (%)
\Program Files (x86)\Google\Chrome\Application\36.0.1985.125\chrome_child.dll
0.36
\SystemRoot\system32\ntoskrnl.exe
0.04
\SystemRoot\SysWOW64\ntdll.dll
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
dwm.exe
PID
880
Average Utilization (%)
0.21
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.04
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll
0.04
\Device\HarddiskVolume1\Windows\System32\atidxx64.dll
0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
4120
Requesting Process Path
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\AudioEng.dll
\Device\HarddiskVolume1\Windows\System32\audiodg.exe
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\combase.dll
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
\Device\HarddiskVolume1\Windows\System32\kernel32.dll
\Device\HarddiskVolume1\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

I've just updated my LAN driver and tested again. This is what i got:
Power Efficiency Diagnostics Report
Computer Name
DARKORION11
Scan Time
2014-08-14T09:48:32Z
Scan Duration
60 seconds
System Manufacturer
System manufacturer
System Product Name
System Product Name
BIOS Date
03/18/2014
BIOS Version
0805
OS Build
9600
Platform Role
PlatformRoleDesktop
Plugged In
true
Process Count
77
Thread Count
1286
Report GUID
{25c91f45-b37e-445f-89b7-e2425a6c60f9}
Analysis Results
Errors
Power Policy:Disk idle is disabled (Plugged In)
The disk is not configured to turn off after a period of disk inactivity.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
ROOT\MEDIA\0000
Requesting Driver Device
DFX Audio Enhancer 11.1
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance
HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003\4&3ad857fa&0&0001
Requesting Driver Device
Realtek High Definition Audio
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Root Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8086&PID_1E26
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Generic USB Hub
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_8087&PID_0024
Port Path
1
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_90C0
Port Path
1,5
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
USB Composite Device
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_09DA&PID_9090
Port Path
1,6
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name
Xbox 360 Controller for Windows
Host Controller ID
PCI\VEN_8086&DEV_1E26
Host Controller Location
PCI bus 0, device 29, function 0
Device ID
USB\VID_046D&PID_C21F
Port Path
1,7
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute
the most to total processor utilization.
Average Utilization (%)
8.94
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to
multimedia playback or graphical animations.
Current Timer Resolution (100ns units)
10005
Maximum Timer Period (100ns units)
156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4868
Average Utilization (%)
2.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
1.97
0.19
\SystemRoot\system32\ntoskrnl.exe
0.11
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
348
Average Utilization (%)
1.07
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome.dll
0.64
\SystemRoot\system32\ntoskrnl.exe
0.17
\SystemRoot\System32\win32k.sys
0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
DFX.exe
PID
1988
Average Utilization (%)
1.02
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\DFX\DFX.exe
0.75
\SystemRoot\system32\ntoskrnl.exe
0.15
\Device\HarddiskVolume4\Windows\SysWOW64\AudioSes.dll
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
4284
Average Utilization (%)
0.54
Module
Average Module Utilization (%)
0.35
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
0.17
\SystemRoot\system32\ntoskrnl.exe
0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
audiodg.exe
PID
1120
Average Utilization (%)
0.43
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.13
\Device\HarddiskVolume4\Windows\System32\RltkAPO64.dll
0.09
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
WWAHost.exe
PID
4840
Average Utilization (%)
0.39
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\System32\MP3DMOD.DLL
0.20
\Device\HarddiskVolume4\Windows\System32\RESAMPLEDMO.DLL
0.12
\SystemRoot\system32\ntoskrnl.exe
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
chrome.exe
PID
1944
Average Utilization (%)
0.33
Module
Average Module Utilization (%)
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\libglesv2.dll
0.07
\SystemRoot\system32\ntoskrnl.exe
0.06
\Device\HarddiskVolume4\Windows\SysWOW64\atidxx32.dll
0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name
explorer.exe
PID
2972
Average Utilization (%)
0.25
Module
Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe
0.08
\SystemRoot\System32\win32k.sys
0.05
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll
0.04
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
5024
Requesting Process Path
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\chrome_child.dll
\Device\HarddiskVolume4\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period
10000
Requesting Process ID
1120
Requesting Process Path
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
Calling Module Stack
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\AudioEng.dll
\Device\HarddiskVolume4\Windows\System32\audiodg.exe
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\combase.dll
\Device\HarddiskVolume4\Windows\System32\rpcrt4.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
\Device\HarddiskVolume4\Windows\System32\kernel32.dll
\Device\HarddiskVolume4\Windows\System32\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name
OEM Balanced
Plan GUID
{381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality
Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode
Optimize for Video Quality
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer
to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported
false
S2 Sleep Supported
false
S3 Sleep Supported
true
S4 Sleep Supported
true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported
false
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
0
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
1
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
2
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group
0
Index
3
Idle State Count
3
Idle State Type
ACPI Idle (C) States
Nominal Frequency (MHz)
3301
Maximum Performance Percentage
100
Lowest Performance Percentage
48
Lowest Throttle Percentage
48
Performance Controls Type
ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

Satellite C850 won't shutdown or sleep

Hi
I have Toshiba satellite C850-B717 since 6 month that came with WIN 8 and it worked without problems
but now did not shutdown or sleep
when i shutdown it , the fan remain running and the power led remain on and i can't turn it off until i hold down the power button for 5 seconds
the sleep mode is the same problem and cant wakeup
restart not work correctly it freezing for about 5 seconds then turn off completely remain 5 seconds then turn on again
anyone can help me please?
i think the problem is hardware or bios problem not software problem because the same problem happen when i enter the bios, change anything and i choose save and exit , it freezes and then restart , even when i push the power button it freeze
i tried several methods but nothing work
Update the BIOS to 6.70 , it was 6.60 when the problem begun
I recovered the OS from TOSHIBA recovery flash thet I made before
I removed the battery and hold down the power button for 30 seconds
I removed the battery for about 11 hours
tried booting from winpe and its wont shutdown at all ,just freezing
any HELP please
"sorry about my english"
THANKS

> same problem happen when i enter the bios,
If this happens within the BIOS, then this problem is related to the hardware malfunction.
You should definitely contact the service available in your country:
Here you can find all ASPs worldwide:
http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/
The ASP should provide you all information for further handling.
In case the ASP in your country would not be responsible for this unit, you should contact the ASP in the country you made the purchase.

MBP Won't Shutdown or Sleep!

Hi all,
I just got a new MBP a few days ago; done all the updates for it.
However, I noticed last night that it won't shut down! I click "Shut Down", then it does the whole process, then starts up again. It seems as if instead of shutting down it's restarting.
In addition, it doesn't seem to be going to sleep when I close the lid. It will sleep for about 20 seconds, then the apple light and screen will come on when it's closed, for about 10 seconds, then go off again. It just keeps doing this cycle of off for 20 seconds, on for 10, off for 20, on for 10, and so on...
Anyone had any similar experiences, or know how to fix this?
Thanks

Your install DVD has 10.5 on it. Just do an archive and install. Upgrade only to 10.5.1 via Software Update in the Finder. This method will preserve all your settings and software. I have used it before. A program or two may behave unusually or no problems will be evident. Just install the program again if there any issues. _*BACKUP ALWAYS*_ before you do anything like this!
When completed a folder will be visible in the root directory called "Previous System".
This folder may be deleted after you have tried all installed software and everything is working.
Now my information detailed here may not be 100% accurate, so read this:
http://docs.info.apple.com/article.html?artnum=107120
I hope this helps. It helped me!

Yosemite Won't Shutdown With External Monitor Connected

Hi there...
I have a MBP 2010 and I've updated Yosemite from Mavericks. Now I'm running the latest 10.10.2.
Ever since I updated to Yosemite, I have had this problem of my computer won't shutdown when an External monitor is connected. This happens only when I put my computer to sleep.However, if I restart the computer and after logged in to the user and tried to shutdown, it shutdown without any problem. Every time I shutdown it just hangs and I had to force shutdown by press and hold the power button. Which I'm sure is not a proper way.
Right now only my external monitor connected to my MBP. So I did unplugged the ext. monitor and tried shutdown and it works fine. But it think this is the temporary solution that I've found but it is annoying to unplug everytime I wanted to shutdown and plug it back in once the computer is up and running. Which is not idle solution at all.
Am I the only one or a lot of people facing this issue? If there is a solution please share. Very much appreciated. Thanks.

Updated to 10.10.3 and the problem still persist. Still unable to shutdown or restart after wake up from sleep.
Any one affected? Is it something to do with Gfx card?

MacBook won't go to sleep

I have issues putting my macbook to sleep in this configuration:
1. lid closed
2. connected to an external LCD monitor (via VGA adaptor)
3. power adaptor attached (100% Charged)
4. external keyboard and mouse (via USB)
Ive tried all the suggestions in the `If your Mac won’t go to sleep` Help file including:
1. “Put computer to sleep when it is inactive for” is not set to Never
2. deselect “Wake for Ethernet network administrator access.”
3. deselect any services you aren’t using (none selected)
My macbook has no issues going to sleep when no cables are attached and I just close the lid.
What happens instead is the screen goes black, I wait for the indicator light on the right to pulse, it doesnt, and my macbook wakes up again.
Any assistance with this issue would be great!

ok - it looks like it completes hibernating and sleeps and then immediately wakes up. I cant tell from the log files what is causing it to wake.
I do find the `network traffic reduction measures in effect` out of the ordinary and AppleTalk starting up and shutting down frequently suspect without researchin further...
11/15/07 3:25:31 PM kernel hibernatewriteimage done(0)
11/15/07 3:25:31 PM kernel sleep
11/15/07 3:25:31 PM kernel System Wake
11/15/07 3:25:34 PM kernel 11D beacon causing regdomain change to CC 702
11/15/07 3:25:34 PM kernel en1: 802.11d country code set to 'SG'.
11/15/07 3:25:34 PM kernel en1: Supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 36 40 44 48 52 56 60 64 149 153 157 161 165
11/15/07 3:25:34 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (192.168.1.xxx); network traffic reduction measures in effect
11/15/07 3:25:36 PM configd[34] AppleTalk startup complete
11/15/07 3:25:36 PM configd[34] AppleTalk shutdown
11/15/07 3:25:36 PM configd[34] AppleTalk shutdown complete
11/15/07 3:25:36 PM configd[34] AppleTalk startup
11/15/07 3:25:37 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (FE80:0000:0000:0000:021C:B3FF:FEBC:xxxx); network traffic reduction measures in effect
11/15/07 3:25:37 PM mDNSResponder[23] Note: Frequent transitions for interface en1 (192.168.1.xxx); network traffic reduction measures in effect
11/15/07 3:25:41 PM configd[34] AppleTalk startup complete
11/15/07 3:25:48 PM kernel AFPSleepWakeHandler: waking up

09 macbook pro, after 10.6.6 update won't wake from sleep without power

Hey, weird thing going on here. After I updated to 10.6.6 on my '09 Macbook Pro it won't wake from having the lid closed unless the power is plugged in. I've tried closing the lid with the power still plugged in, and unplugging it before I close the lid. If I leave he power plugged in it works fine. If I unplug it after I've closed the lid, or even BEFORE I close the lid (and give it time to calculate battery life and everything) it turns off like it was a out of battery and I have to hold the power button down to make it wake, then it does the blurred out screen with the progress bar at the bottom (like recovering from low battery), but eventually comes back. The battery indicator on the bottom shows it has a nearly full battery when this is happening. I've tried adjusting sleep and power/energy saving settings but nothing has fixed it.... anyone got some ideas? It never did this before the 10.6.6 update
Thanks!

Im having the same issue.
Seems to have happened just after 10.6.6 upgrade
Battery only has 80 cycles on it and shows full charge
i dont get the hybernate wakeup screen, but shuts down promptly after unplugged, and wont startup without power.
Tried:
*SMC RESET-holding power without battery in for over 5 seconds...no change
*P RAM RESET-holding commandoption+pr during startup... no change
*Installed applejack and ran all options... worked... for about 20 minutes then shutdown
*Changed sleep settings...battery settings...hibernating settings...
im outta ideas....

Won't wake after sleep unless charging.

Sometimes when I put my macbook pro to sleep it shuts down after some time and will only turn back on when plugged in. This is very annoying as if I don't take my charger with me my mac won't turn on. Can anybody help me? Thankyou

I'm running 10.7 as well. I had the same situation occur to me: I had put my MBP to sleep. The next day, I opened it up to find that it had shutdown overnight. Had to plug in the power adapter and push the "on" button to start-up machine. Strangely enough, the battery had 75%+ charge when it shutdown during sleep.

Won't shutdown or restart unless hard boot - SMCFanControl Application

I have quite a bit of installed hardware so I thought SMCFanControl would be a good idea. However, it seems that I can reproduce a problem I'm having when utilizing the SMC app.
Problem:
1. Won't shutdown or restart unless a power boot is performed
2. Many applications lock up and won't even force quit.
3. Can't reboot locked apps after force quitting when I re-click in dock.
Noticed:
I don't seem to have a problem unless I've at some point started ( or even after I've manually quit ) SMCFanControl. BTW I don't have it to start on login. But once I've used SMC after booting, no matter what, that is when the issues seem to begin. So I tried quitting prior to shutdown. Didn't work.
Question: Has anyone else experienced unexplained lock ups, non forceable quits on apps, no shutdown or startup without boot, whom also has SMCFanControl? Has anyone found a solution to this problem as I REALLY NEED some sort of cooling mechanism. Because without SMC, I'm running about 150 farrenheit and I can't get the room any colder without locking up myself!
P.S. I've tried resetting the PRAM or VRam or whatever Ram is reset when you power up, holding the power button in while then pushing Command, Alt, "R" at the same time until it does that long beep.
The only solution found so far is unnacceptable, which is leaving SMC turned off permanently.
Thanks,
Videoguy_511

Well Bababooey if you're comparing yourself to a Apple Genius Bar then you should already know my answer, your snarky remark get a snarky reply. Why would I go to a salesperson to fix my computer problem when I can go directly go to the source itself. I used to sell Apple computers over 8 years ago and was apple certified before the Genius bar existed. If I am to go about fixing an issue I can't fix on my own I will go to the source itself meaning Apple's programmers and developers - being UI UX Developer myself I know they should have QA'd all platforms and troubleshooted any arising issues.
This was also the first time in the 20 years I've been using a Mac that I even attempted to go on this forum which i thought would put me in connection with a certified Apple representative. This turned out to be a complete waste of time just being a public forum with no Apple employee involved. I was hoping to find a quick fix but in turn I was only frustrated with stupid responses such as yours that were in no way an answer to my original question.
BTW I fixed the issue on my own and without your help or Apples help. I'm glad if all forums point here regarding this issue because I now have the answer. The answer I was looking for from someone earlier was as simple as this {Download Maverick and reinstall the platform - it will take an hour to do but afterward 10.9.2 was installed and my computer is now able to shutdown and restart without having to do a hard boot.} No more software update bar at top and no problems with my drive which I told both you and Grant - I know my computer better than you and I've probably been using them longer than you.
So again Babowa you were so wrong...... and I am right.
Again anyone having the same problem, I suggest reinstalling Maverick and you'll be suprised 10.9.2 will work fine.

My macbook pro won't go to sleep when I close the lid

I've been having this problem for a couple of years now, and it's getting pretty annoying.
I got this MacBook Pro in April of 2011. Otherwise, it works great. It goes to sleep when I go up to the apple menu and select "sleep." BUT, when I close the lid, it stays on. Heaven forbid I don't have it plugged in, because then the battery will be shot! It also won't go to sleep automatically when I leave it for a long time. Yet another potential battery drain.
How do I fix it so that it goes to sleep automatically when I close the lid and when I leave it alone for a while?
In Energy Saver, I have checked all the boxes necessary: "Put the hard disk(s) to sleep when possible" "Wake for network access" and "Automatically reduce brightness before display goes to sleep."
Am I missing something here, or does my computer just have a defect?

I had the same issue.
I used an external monitor but all of a sudden when I closed the lid my Macbook Pro did not go to sleep!
I solved the problem with a SMC reset.
Try to do it...

Won't Wake From Sleep

I held off from posting this until I'd scoured the boards looking for ideas, but I'm totally out.
Every since I updated to 10.4.8, my MacBook Pro won't wake from sleep. I've tried resetting the SMU and PRAM, enabled and disabled bluetooth device wake from sleep, and installed the latest EFI Firmware update that was just released. I've now narrowed it down to the 10.4.8 and a change in how it handles Expresscards. If I have my NitroAV FW 800 card plugged in during a session, it seems to prevent the MacBook from going to sleep properly. According to various Console messages, the PCI device prevents the computer from going to sleep, and /or places the computer into System Doze instead, from which it won't wake. The sleep light stays fixed and steady, only disappearing if I press the power button (it only reacts to the power button). From there the screen remains dark and all plugged in device fail to respond. I can hear the drive spin back up.
It reacts the same whether or not I eject the card before putting the computer to sleep. This behavior was not present before installing 10.4.8 and having fallen back on a back up of my 10.4.7 install, can say it's not present in the older OS version. I was hoping last night's EFI firmware update would deal with this, but after having installed it and 10.4.8 anew, I'm having the same old results.
If anyone has any new ideas or can direct me toward how I can make sure the folks at Apple see this, I'd greatly appreciate it.
MacBook Pro 2.16 Ghz Core Duo Mac OS X (10.4.8) 2 GB Ram, 7200 rpm HD, NitroAV ExpressCard FW 800

This is a typical console output for these incidents:
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: PCI sleep prevented by AppleFWOHCI (5)
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: PCI sleep prevented by PXS3 (1)
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernate image path: /var/vm/sleepimage
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: sizeof(IOHibernateImageHeader) == 512
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: Opened file /var/vm/sleepimage, size 2147483648, partition base 0xc805000, maxio 400000
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernate image major 14, minor 2, blocksize 512, pollers 3
Nov 2 04:32:04 marlon-rubios-computer kernel[0]: hibernateallocpages flags 00000000, gobbling 0 pages
Nov 2 04:32:08 marlon-rubios-computer kernel[0]: IOBluetoothHCIController::terminateWL .. done
Nov 2 04:32:08 marlon-rubios-computer kernel[0]: System Doze
After that, nothing until I force a restart.

My macbook won't go to sleep unless I use the Apple icon on the task bar

I have a late 2008 macbook unibody (old i know, but its still kickin)
The computer won't go into sleep mode with the lid closed or if I hit the power button. i have to manually do it with the apple icon in the top of the screen.
The ambient light that blinks while in sleep doesn't light up when I do this either. Its been like this ever since Lion, Mountain Lion and now Mavericks.
I've done a clean install of Maverick on a brand new HDD. No change.
*I have modified the computer since I've owned it.
Upgraded from the OEM 2GB of memory to 4GB which is the max for my model.
It didn't come with the illuminated keyboard so I bought the backlit one and installed.
I also had to swap the motherboard to do this since my original did not have the backlight connector.
**Note the old motherboard also had the same problem with the computer not going into sleep. So I don't believe its a hardware issue.
(yes I plugged everything in and seated everything in a appropriate manner, I build custom PC's for friends all the time so I kind of know what to do and what not to do).
I have checked my sharing preferences and they're all unchecked as this is a fresh install of mavericks.
Everything else is all set to system defaults.
Any suggestions/insight?

Check System Preferences > Energy Saver
Select: Put hard disks to sleep when possible
Then click: Restore Defaults

Mavericks 10.9.1 won't shutdown or restart

Just upgraded to 10.9.1 Mavericks. Since upgrading, my MacBook Pro won't shutdown or restart; nothing happens after instigating, then after a few minutes a dialogue box appears saying an open application prevented the action.
I have tried to upgrade to 10.9.2 via the App Store but it requires a restart to complete... Same with using the direct downoad link from the Apple site. No external drives or peripherals attached via USB or Firewire. In order to shutdown I have to force it by holding down the power button. Otherwise the system is functioning fine.
Any ideas? If you need system logs just point me in the right direction...
Cheers guys

It appears there was some element of Chrome or Mail which was preventing the shutdown/restart sequence. Looks like I've fixed it by searching for Mail processes in Activity Monitor and force quitting those, and trashing Chrome (also using AppTrap to delete the prefs too) and reinstalling Chrome.
Just in case anyone else has this problem when upgrading to Mavericks.

My display won't go to sleep

I just recently upgraded to the Mountain Lion OS and now my computer won't go into the screen saver (set at 10 minutes) and the display won't go to sleep (after 15 minutes). It is on all the time. Any suggestions?

Same issue in ML (sorry for continuing this thread here).
Please let me know if you figure this out. I have tried SMC/PRAM resets, disk permission repairs. Nothing.

MacBook won't go to sleep when connected to external monitor

Dear all,
I have a MacBook connected to an external monitor via DVI to HDMI adapter. The MacBook is also connected to the power adapter and to an external aluminium Apple keyboard and a wired Mighty Mouse via USB. I use the computer with the lid closed. The problem is that, even though the system preferences are set to put the computer to sleep after a few minutes of inactivity, it won't go to sleep if it's connected to the external monitor, regardless of whether the monitor is on or off. Is this normal or is there a malfunction? If the latter, any ideas how to solve the problem?
Best regards,

Hello again, JasonFear,
Thank you for your help and I apologise for not having reply earlier, but I was trying and checking your suggestions. What I have done is safe booting my MacBook, and the problem disappeared, so I started tinkering with the login and the preferences. In the end, I replaced the preferences folder using a month-old version in Time Machine. And now, I don't know if my original problem was not external-monitor related or it is just that I have a different problem because, at the moment, the problem is like this:
My MacBook refuses to go to sleep by itself when iTunes (version 9.0.3)is open. However, I can make it go to sleep using the Apple menu, the keyboard or the remote control (pressing and holding the play button).
It doesn't matter if it's connected or not to the external monitor.
I've checked this page
http://support.apple.com/kb/HT1776
but the solution is not there. When iTunes is open, I make sure there is nothing playing or downloading (no song, no podcast). iTunes checks for new episodes of podcasts every hour, and the computer is set to go to sleep after a few minutes of inactivity.
Any ideas?
Best regards,
Jobuscon

Won't shutdown OR sleep

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