Won't sleep, restarts instead

I have a Macbook Pro bought this year in August. As of a few days ago, when I choose "sleep" from the apple menu, it restarts instead. If I close the lid, it shuts down. Any ideas?
I already tried resetting the PRAM/SMC/NVRAM.

I would go into the apple store and see if they can replace your macbook pro

Similar Messages

Won't sleep. Instead logs out?

When I click Sleep on MacbookPro, it logs off, instead of sleeps. So each time use have to provide password.

Hello llocresey,
Thank you for your question. It sounds like you may have the option selected to require a password when your computer goes to sleep.
I recommend checking to see if "Require password for sleep and screen saver" is checked in System Preferences > Security & Privacy > General:
Choose Apple menu > System Preferences, click Security & Privacy, and then click General.
Select “Require password for sleep and screen saver.”You can adjust the amount of delay before a password is required in the pop-up menu.
OS X Mountain Lion: Require a password after waking your Mac
http://support.apple.com/kb/PH10836
Thank you for using Apple Support Communities.
Best,
Sheila M.

G4 PPC won't Sleep, Restart, or run Screen Saver

Hi all,
My 7 year old 1.25 GHz G4 PPC, until recently, has run with little to almost no problems (at least nothing I couldn't solve on my own).
Now, this past week all of a sudden I can't get the computer to go to sleep, either through Energy Saver settings or manually. It just doesn't respond and nothing happens. I read through some other similar questions that have been posted in the past and tried a few of the offered solutions. I've run disk utility, and tried disconnecting all USB peripherals, still non-responsive.
Likewise, I can't get my screen saver to run either through Energy Saver settings or through my Hot Corners (all other hot corner settings seem to work fine). It will only launch through System Prefs > Desktop & Screen Saver > Test.
The last problem I have noticed so far is that I can't perform a restart, when I do the process starts, but almost immediately goes to a grey screen with the little spinning circle (the one that looks like a clock face) and stays that way. I've let this screen run for as long as about a half hour to see if something would happen, and nothing did. In the end I have to force a power down by holding down the power button.
Again, as recommended elsewhere, I have repaired disk permissions and verified the disk, with still no change. I have disconnected all usb peripherals (3 external HD's, iPod, powered usb hub, despite the fact it's worked fine for the past 6 months with all these connections [6 months ago my firewire 400 ports stopped working, haven't replaced them yet]). I have not installed any new software recently, and my last software update before this started happening was iTunes 8.2.1 a couple of days before I first noticed the problem.
Any ideas?

Hi japamac,
Thanks for the tips. (I had to create a new account here).
Tried all your advice and nothing worked. I ended up getting fed up and tried reinstalling OSX and that didn't work either. After that I zeroed my drive (twice) and started from scratch. That's why I've been late in responding, it takes forever to backup your system when all you have to work with are usb ports at 12kb/s.
Anyway, upon completion of zeroing my HD I reinstalled OSX 10.3 and checked all my settings, no issues were apparent, I could put the computer to sleep, run my screensaver, and all hot corners worked as well, all with no apparent problems. After that I downloaded and installed all updates for OSX 10.3, and still everything worked fine. So next I reinstalled OSX 10.4 off my disk, and once again, everything worked fine. So I started with my software updates (just the basics) one at a time retesting after each one, Java updates: everything worked, iPod phone support: everything worked, DVD Player update: everything worked, then I updated the 10.4 update bundle to 10.4.11 and all the problems returned. So I started over one more time, this time updating OSX first, and still, as soon as 10.4 is updated to 10.4.11 the problems return.
So what could be happening with my computer that an operating system update (one I've had and run since it first came out, with no previous problems), is all of a sudden causing some sort of conflict or is just buggered in general, even after I have erased and zeroed my HD twice (presumably deleting any other file/program that could have been causing the conflict in the first place).
And because I erased my HD, all my login settings for this forum were gone and I couldn't remember my login info so I had to create a new account.
Thanks again,
Chris

MacBook Pro won't shut down - restarts instead

I have to say, this is one of the strangest issues I have ever seen on a computer, ever. I just recently (5 days ago) received my new, and first, Mac, a 15" MacBook Pro, and have not heavily used it since - I've been very slowly organizing my files to transfer over. After the 10.5.8 update, though the OS seemed a bit more sluggish overall, there were no real issues.
Just today though, when trying to turn the computer off, I realized I just couldn't. Whether I select Shut Down from the Apple menu, or press the power key on the MacBook itself, the system actually does a restart instead of a shut down. I've tested this connected to power, and running off the battery, and occurs in both cases. I've repaired disk permissions, no luck. After reading around, as a last measure, I reinstalled OS X with the Archive & Install option. And still, I cannot shut down the machine.
While this never occurred under 10.5.7, I have no reason to believe that the update broke it, since it didn't happen immediately after updating (I updated the day the update was available, this occurred only today.)
What are your guys' suggestions? Is there anything I can do? Or can I only take it in to the Apple Store at this point? I already have a reservation set up, but if I could do something, that would be great, because I don't wanna have to keep this thing on for 3 days straight.
Thanks!
Message was edited by: wisewarrior

I occasionally have the same problem as the last post of yours. It won't go to sleep when I close the lid. One day I were walking with the Macbook Pro in my Oakley Flak Pack and when I sat down on the bus and took it out it was really hot! I was afraid I'd destroyed my backpack! Also, since it didn't go to sleep, I didn't have enough battery power for the bus trip! Quite annoying!
My tip to you, is to call Apple Support. If they don't have an answer to your problem, and have to ask the engineers for help, then just return it and get a new one!

FW800 won't sleep -- shuts down instead...

So there are many here who are having sleep/power control related problems, however I'm having a slightly different problem. As the subject line states, my FW800 Dual G4 won't sleep. Rather, when I select sleep it simply shuts down.
I have replaced the battery, reset the PRAM, reset the PMU, and reset the NVRAM, without success.
I suspect, however, maybe it's related to software as I can load up new system software and everything works fine. By the time I update everything to the latest software, including iLife, it no longer sleeps.
Short of taking the machine in, does anyone have any further ideas?

I have this;
If your Mac happily goes to sleep but won't wake up--Hold down the power switch to force-reboot your machine and get it running again.
Don't worry-your Mac isn't narcoleptic. Its Open Firmware system or NVRAM (nonvolatile RAM) is likely corrupt, and your Mac can't remember how to wake up.
Restart your Mac and immediately hold down the Command-Option-O-F key combo until you see a somewhat intimidating command-line display that ends with the Open Fimware prompt. Type the following line:
reset-nvram
press the return key on your keyboard
set-defaults
press return
reset-all
press return
Your Mac will reboot. Once it's running, put it back to sleep to test. If the problem recurs your Energy Saver preferences may be the culprit. Delete the com.apple.PowerManagement.plist file (go to Finder/Hard drive/Library/Preferences/SystemConfiguration)--don't worry, your Mac will regenerate a new one--and then restart to see if that rights the wrong.
Still didn't work? Might be time to call AppleCare or see an Apple Genius or a technician
Cheers! DALE

Mountain Lion won't sleep, shut down, restart, or log out.

Hi All,
After Mountain Lion my 2010 iMac 27" won't sleep, shut down, restart, or log out.
Basically most functionalities of clicking the apple icon are disabled - "About this Mac" doesn't work either.
Please help!
Before Apple fixes this, is there another way of putting my Mac to sleep or shut down?

Just adding another voice to the chorus. Since upgrading to Mountain Lion my computer will not sleep. The cursor freezes when I try to invoke sleep but the computer and monitor remain on. The cursor unfreezes when I tap the spacebar the way I would normally do to wake from sleep. Fortunately, shutdown, restart and logout function normally, so I guess I should count my blessings. This isn't my only problem with Mountain Lion, but I didn't want to muddy the waters on this thread with other issues.
Dual quad-core MacPro3,1

Start up Disk full and MacBook Pro won't reboot. Only white screen but can sleep, restart, shut down.

Start up Disk full and MacBook Pro won't reboot. Only white screen but can sleep, restart, shut down.

Reboot into Safe Mode (hold the shift key down at the sound of the chime, release when the progress bar appears) Safe Mode will take longer to boot than normal.

Restart instead of sleep

I am working on an iMac G5 1.8ghz (first generation). Occasionally, I am getting some loud fan noises, and when I try to put the machine manually to sleep, it instead restarts. If it falls asleep by itself, it appears to only be putting the screen to sleep, becuase the white light on the front is steady instead of pulsing. I have tried restarting my SMU by popping open the back and pressing the little button, but not difference. Any thoughts?

My heartfelt suggestion to you would be to first check THIS WARANTY extension for your serial number. And then if you are on it, take your machine in or send it in to be fixed. You have a machine ( most likely) that is faulty. And admittedly so, from Apple with this waranty extension.
You are very likely experiencing a bad power supply. Also could be the infamous bad capacitors this model has been indentified as containing. Both of which will send your machine to sleep at odd times.
Hope that helps you get your machine fixed. I owned one myself and had problem one after the next for almost a year until it was replaced.

PowerBook won't shut down, restarts instead

Hello,
I've read dozens of post about shut down issues with the older PowerBooks, but I can't seem to find any tips for how to deal with my issue. Here's what's going on:
PowerBook G4 500Mhz, Airport Card, 512MB Ram. Nothing connected via USB or Firewire.
When selecting "shut down" from the Apple menu, the computer restarts instead. I can't shut the computer down!
Here's what I've tried so far:
- Wiped disk clean, reinstalled OS 10.4.9. Created new user.
- Removed Kingston 256MB Ram chip and restarted.
- Removed battery and restarted
- Repaired disk permissions
- Reset PRAM
Any help would be appreciated, since I can't sell this computer if it won't shut down.

If verify disk didn't show any problems, then repairing the disk may not change anything. Still, it would be good to have your system discs available for troubleshooting. Apple will allow you to make a safety copy of your discs, so if you want to leave the originals in a safe place and make copies to carry around with you, Apple allows you to do that.
Do you have a bootable clone? If so, you could boot from it and then repair your boot drive should you need to. Just an alternative if you don't have your discs with you.
Maybe I'm not clear on just what's happening. Does your computer completely shut down and then start up again, just as if you had hit restart? Or does it fail to completely shut down? If the latter, I am wondering if you have some process or open window that is aborting the shutdown process. You might want to check in Activity Monitor and see if there might be some hung up process. Be sure to select "All Processes" at the top.
Good luck!

MBP 2 won't sleep manually, w/closed lid and hangs on shutdown/restart

So basically, when I'm done using it I have to hard shutdown.
I have-
zapped PRAM
reset SMC
trashed those pref files
fixed/check permissions & the disk
This thing in like 2 weeks old less than 10 hours of use for peep's sake! I bought this MBP2 to be my backup so I can take my G5 dual core in to get fixed so now that will have to wait.

Meaning MacMall doesn't accept returns on Apple products. If it has a problem, like mine, you have to go to Apple to get it fixed. You can't send it back for a new one.
Update- I just erased and installed and the problems are still there. It won't sleep manually, (will by itself but then screen won't wake) it won't shutdown and it hangs at restart. Hard reboot is my only option right now because no one here seems to have a solution so I guess I'm calling Apple.

IPhone won't sleep or restart

i noticed that lately i can't put the phone to sleep (button on top). also having problems deleting email since the upgrade 2 days ago. so i decided to restart and that doesn't work (home + sleep for 10 secs = nothing). so i restored it to factory settings via itunes and still no luck with the sleep/restart.
what's next?

Call AppleCare - (800) 694-7466.

My MacBook won't sleep and I'm forced to reboot...

For the past two weeks, every other time I close my MacBook it will either sleep or it will not sleep. When it won't sleep, the light on the apple turns off but the little indicator light stays on and I can hear the fans whirring. When it stays on instead of sleeping, the screen is frozen and black and I'm forced to turn the power off then turn it back on. I've tried a few things including taking the battery out and holding down the power button but nothing seems to be working. My nearest Apple approved service provider is about an hour away and I don't mind taking it but if I can fix it without making the drive that would be awesome. If there are some specific things you need to find out my computer let me know and I'll fill you in. Any help would be very much appreciated.

Failure to sleep can be caused by hardware or software. To troubleshoot the problem you'll want to make sure nothing is connected to the computer but the power adapter since a USB or FireWire device might be the cause. Your computer came with a hardware diagnostic disc - either it is part of your installation DVD or it is a separate disc. Boot up with that disc and let it run. If it shows a problem you know you need to make a trip to the shop. If not, we can't positively eliminate hardware but we'll move on.
You'll need to create a new user account, after which you should shut down the computer and then restart and log in directly to the new account. This will eliminate any start-up items that might be causing the problem as well as any munged preferences that might be the cause.
If the computer continues to show shutdown issues you'll want to look at: 1) 3rd party drivers such as all-in-one printers and scanners - uninstall, restart and try again, 2) RAM upgrades - remove and try again, 3) an OS reinstall (which I've saved for next to last), 4) computer hardware. If you get to the OS reinstall, I'd recommend that you fully back up the computer and then erase the hard drive, reinstall the OS, and immediately try sleeping the computer.
Shutdown and wakeup issues are the two problems I hate dealing with most.

My MBP won't sleep HD, and I have tried every solution already posted.

This is a persistent problem that began over 1 year ago, so information about how this unit might have been configured when it began is no longer available, but I have scoured this and google in general, using all search terms I can think of and still I can not pin point a reason my HD will not sleep. I have been advised that there is a "process" keeping my unit awake, but I don't understand how that is possible when it won't even sleep when it is on the startup screen. So here are some particulars.....maybe you have some new thoughts?
I drive a MBP with a 2.4 Core Duo processor running OS 10.9.1, 5gb of mem, 750gb of storage with 500+ free.
1) I made a clean install of system software and a clean upgrade to Mavericks (as a way to try to solve the problem which began when I was using Mtn Lion). There is no third part software loaded onto the machine, yet.
2) I have yet to launch iTunes, or iPhoto, or a Browser, no printer has been added.
3) The result is the same regardless of user or preferences. It does it in "safe mode". The Terminal doesn't give any reason for aborting sleep using "pmset -g" command. It just has a "10". Bluetooth is turned off, notifications are turned off, sharing is turned off, airport is turned off...it's not even connected to the internet. The only software on the computer is the system. There are no peripherals.
4) It won't sleep even on the start-up screen. It won't sleep if I go through the menu or close the lid. It will power off the monitor, and begin to wind down the HD, but just as it reaches the end of the sequence BING and the screen comes on again. If the lid is closed, it will stay that way until the battery runs out, unless it's plugged in. SMC and VMRAM resets not effective.
5) I have no files on this computer so I don't care about losing them.
6) This computer did not have this problem using Snow Leopard, and even worked for a time using Mtn Lion and changing to Mavericks has not affected the problem which leads me to think it's not OS related. It acts like a firmware issue, but as far as I can find there is no firmware upgrade for my unit.

Hello Bobz,
Thank you for responding. You require that I modify #2, above. I have now gone on internet, opened Safari. I downloaded etrecheck, restarted, waited for computer to cycle through sleep cycle (1 min). After failure, I ran etrecheck. Here are the results:
Hardware Information:
          MacBook Pro (15-inch Early 2008)
          MacBook Pro - model: MacBookPro4,1
          1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
          5 GB RAM
Video Information:
          GeForce 8600M GT     - VRAM: 256 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:29:13
Disk Information:
          ST9750420AS disk0 : (750.16 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    inni (disk0s2) /: 749.3 GB (353.92 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. Built-in iSight
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Computer, Inc. IR Receiver
          Apple, Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
Launch Agents:
User Launch Agents:
User Login Items:
          None
Internet Plug-ins:
          Default Browser: Version: 537 - SDK 10.9
          QuickTime Plugin: Version: 7.7.3
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
          None
Bad Fonts:
          None
Old Applications:
          None
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               5%          WindowServer
               2%          EtreCheck
               0%          mds_stores
               0%          mds
               0%          imagent
Top Processes by Memory:
          61 MB          Finder
          51 MB          mds_stores
          46 MB          WindowServer
          31 MB          mds
          31 MB          Dock
Virtual Memory Information:
          3.75 GB          Free RAM
          617 MB          Active RAM
          130 MB          Inactive RAM
          530 MB          Wired RAM
          218 MB          Page-ins
          0 B          Page-outs

G4 MacMini won't sleep or shutdown after update to 10.4.8

Since updating using software update to 10.4.8 on the logout screen I mostly used the "Sleep" option after logging out from my account. To begin with things seemed fine, but now, it won't go to sleep. If I click on the button to sleep the computer, the controls get greyed out for about 30 seconds to a minute, then return to their normal state - but the computer does not enter sleep mode.
Shutdown doesn't work either! I had to hold the power switch on the back down for a few seconds to force it to switch off. Interestingly, the internet connection light on the router was flashing irregularly while I was waiting for it to switch off.
I have reset the permissions (only after the install, not before), reset the PRAM, and searched the system preferences to see if something is glaringly obvious as being wrong but have found nothing and no have no further clue what I can do...
Is it related to my not wanting iTunes to provide Album Artwork at all? For some time, every time I opened iTunes it demanded I update my Album Artwork, but I don't want to and don't have an iTunes account. I had put off downloading both 10.4.8 and iTunes 7.0 for almost a week - until software update failed to provide a Cancel button for me to refuse again!
How can I get sleep and shutdown to work properly?
MacMini, PowerBook, PowerMac G5 DC Mac OS X (10.4.8) Mac OS X Server 10.4.8

Problem Solved!
I copied the combo update over the existing system but this alone changed nothing. Because I was unsure of which of my seemingly many OS X disks to load I rang Applecare (thank God I signed up for the three years of extra phone support - a real bargain) and they suggested I do a PMU reset - after which everything worked fine - so far.
They warned me about not doing a PMU reset very often (I guess the PMU can only stand a certain number of these events before breaking). In order to do one follow these steps:
1) Switch off computer;
2) Unplug ALL leads and power cables to the computer;
3) Wait ten seconds;
4) Simultaneously hold the power on button down while plugging the power cable in to your Mac;
5) Connect your other cables.
6) Switch on and go.
For me, this fixed all my other problems - Sleep, Restart, Shutdown, Printing, iSight, Internet connection speed, Quick Time performance, and so far I haven't seen anything else wrong to fix. Hopefully there won't be anything else to fix!
If anything does go wrong after this, I will do the Archive and Install, which was the next suggestion from Apple which I did not need to do. So far.
Thanks to all those who gave suggestions, I appreciate your help.
Thanks,
Mac

Display won't sleep and screen saver won't sart

I upgraded to the new OS and the display won't sleep and screen saver won't come on. Help please.

Long shot.
Do a backup.
Quit the application.
In Finder hold down the option/alt key while selecting the Go menu item. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.
Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer ones.
If you want to make your user library permanently visible, run the below command in Applications/Utilities/Terminal.
chflags nohidden ~/Library/
You will need to do that after any updates.

Won't sleep, restarts instead

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