Wont connect to desktop manager

Hey everyone,
i recently got a tour and am trying to back it up to my comp. only it says its connecting to the desktop manager, but i cant back it up.
any ideas?
thanks

phruska wrote:
yea im sorry, dont really know what else to say.
im on a mac, so that thread doesnt help all that much.
Ahhh... that helpes point you in the right direction. Nice to know:
KB19954 Unable to connect BlackBerry smartphones to BlackBerry Desktop Manager version 1.0 for Mac
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BB 8900 wont connect to Desktop Manager

Hey guys. My BB 8900 wont connect to desktop manager on my Mac. This seems strange to me, as my bold 2 connects fine. Here is the problem:
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Any idea what could cause this?
BTW - mass storage mode is on
Thanks in advance!

Hey i tried removing battery but that didn't help

9860 - Error 205 - Wont connect to desktop manager

Hello,
I have a 9860 that froze on me & rebooted, once it got past the black blackberry loading screen, it goes white and says Error 205 Reload Software.. Its on a constant loop of rebooting and this screen. i tried following the instructions giving on blackberry.com/205 however i cannot get my phone connected to the desktop manager. I tried taking this into Sasktel, but the guy behind the computer couldn't do anything with it, i think he was having this same problem because he told me to come home & do it instead. I have been trying to connect them for over an hour & I am getting very frustrated as nothing is working.. please help!

Try using the steps located here:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
In your case, you likely won't be able to back up your data, but if you had BlackBerry Protect up and running, at least some of your data should be safe.
If you can't get the Loader.exe file to connect at the second screen (where your PIN should appear), remove the battery and disconnect the phone from the computer. Then reconnect your phone (without the battery). As soon as your PIN or USB:UNKNOWN pops up in the box, press next. If you miss it, don't worry, just unplug the phone and plug it back in to trigger another reboot. Once you've gotten your computer to catch your phone, you can reinsert the battery and continue with the OS reload process.
I hope this helps get you back up and running!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Phone wont connect to Desktop Manager

i have both the latest upgrades of the Desktop Manager and OS on my 8330 curve
when i connect it to my pc via usb in the bottom corner it shows just connecting. it never actually connects
i used windows XP 32bit

Hiya!
Ok so as I am understanding this... your computer is having trouble to connect to the device? Or Does your computer connect to it but DM doesnt connect?
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Torch App Error 606 + Can't connect to desktop Manager

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I was backing up my blackberry torch last night and the connection was disconnected during the backup. When the phone restarted the message "App Error 606" / "Reset" came up. I can't do anything on my phone except for reset it, and pulling the battery does nothing.
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Try in Safe mode, remove last installed 3-th-party appliction, may be it's help you?
Safe mode:
When starting the BlackBerry smartphone, safe mode can be used to prevent third-party applications from running automatically. Safe mode is designed to allow troubleshooting or remove any unwanted applications.
To turn on safe mode, complete the following steps:
Remove and reinsert the BlackBerry smartphone battery.
When the red light-emitting diode (LED) light goes out, press and hold the Escape key as the BlackBerry smartphone is loading. See KB05470 for the location of the Escape key. (The Escape key is located on the right side of the trackball, above the keyboard on the BlackBerry smartphone.Use the Escape key to exit a screen, move back a page in the browser, close a message, or close a menu.)
When the dialog box appears, click OK.
Note: Safe mode is indicated by a safe mode indicator in the BlackBerry smartphone status section of the Home screen.
To turn off safe mode, remove and reinsert the BlackBerry smartphone battery.
Be sure to click Likes! for those who have helped you.
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Cannot Connect to Desktop Manager

For some reason I can not get my Playbook to connect to the Desktop Manager. I have tried on 2 seperate computers (one XP and one Vista). I have tried deleting and reinstalling the latest version of DM. I know it's not the cable as I am able to connect my Bold 9700 with no issues. On the XP computer it just doesn't recognize it. The Playbook itself goes to the "Connected to Computer" screen, however the device doesn't show up as connected or under My Computer. In the Device Manager it's listed at a Network Device (With a yellow exclamation point) and when I click on it, it says "Device can't start". On the Vista Machine it shows up in DM as an Unknown Device and a window pops up saying "Desktop Manager cannot communicate with this device"
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Try turning off your wireless. I had the same problem at work. Our wireless at work is outside the office wired network and the software will not let you connect if your computer is not on the same network as the playbook. Once I turned off the wireless it worked great.

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Hi all
I have a problem in Boot Camp (XP Pro) on my new MacBook Pro. My 8900 shows up perfectly in device manager and I can also browse the media card. When I run Desktop Manager 4.7, it cannot pick up the BlackBerry and it shows as Disconnected. I have tried re-installing Desktop Manager and even tried the latest unreleased version 5.0. Browsing other forums have suggested I take the battery out for a minute and try again and this didn't work either.
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Hi all
I have a problem in Boot Camp (XP Pro) on my new MacBook Pro. My 8900 shows up perfectly in device manager and I can also browse the media card. When I run Desktop Manager 4.7, it cannot pick up the BlackBerry and it shows as Disconnected. I have tried re-installing Desktop Manager and even tried the latest unreleased version 5.0. Browsing other forums have suggested I take the battery out for a minute and try again and this didn't work either.
I have tried going back to DM 4.7, re-installed Bootcamp 2.1 drivers and installed VMWare Fusion. Nothing gets it connected, yet every time the 8900 shows up perfectly in Device Manager.
I installed on my partners HP laptop and it connected immediately in DM. I really need this to work on my Mac (boot camp preferably) and i simply cannot understand why its not working.
Please help me! What am I doing wrong? I've been trying for hours and so frustrated!
Thanks in advance...
Rich

Security wipe , no icons , can't update or connect to desktop manager

got a used playbook , did a security wipe , no icons , update fails at 99% of part 2 , can't connect to pc and desktop manager !
i donnow what to do

The exact same issue just happened to me today. Spent 3 hours on the phone with Blackberry Tech Support, Apparently there is a known issue with the Blackberry Link, and Desktop Software where the update process when reloading your Software for the playbook. The agent suggested a workaround to me that didn't work, but it's worth a try. First you'll need to have the device on, and not plugged into any computers. Try removing all icons from the screen, for me this was removing the internet browser, and setup icons. ONce they're gone shut down the device and leave it off for up to 5 minutes, then try turning the device on again. If it works the icons will be back with all your usual default icons for the blackberry OS.
Since the issue is known by Blackberry I was informed that a fix for Blackberry Link is being released to resolve this issue. Once the update for the link software is out you can try reloading the software again.

HELP!!! Won't hold a charge and connect to desktop manager

Called service provider, took to a cell phone repair shop, out of warranty and want to fix this **bleep** pearl 8130 by myself so i don't have to purchase another one (not sure i ever will after the last 3 hours of trying to fix it myself.
White screen when connected to a charge. At times it has a battery with a flash through it and at times an error code comes up. it does not hold a charge for long.
i've downloaded the newest software updat (i think)
i've tried the application loader in desktop manager.
taken the battery out and back in.
Does anyone have any suggestions for me before i throw the phone out my window????

TR16 wrote:
Called service provider, took to a cell phone repair shop, out of warranty and want to fix this **bleep** pearl 8130 by myself so i don't have to purchase another one (not sure i ever will after the last 3 hours of trying to fix it myself.
White screen when connected to a charge. At times it has a battery with a flash through it and at times an error code comes up. it does not hold a charge for long.
i've downloaded the newest software updat (i think)
i've tried the application loader in desktop manager.
taken the battery out and back in.
Does anyone have any suggestions for me before i throw the phone out my window????
What happened when you tried putting different battery in it? Did you ask to borrow one to test from the carrier?
Or did you purchase a new battery and try it?
Do you have the right battery for this series phone and is it an OEM Blackberry battery?
See the picture below to make sure you have the right battery (note label color)
Let us know.
Thanks,
Bifocals
OEM BlackBerry C-M2
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Email stops when I connect to Desktop Manager

I got a new 8520 recently and on Monday. Hooked it up to my PC and transferred all my Address Book Contacts & Calendar to the phone using Desktop Manager.
Next day I got the activation code from my company and put it in and hey presto I was getting emails. Next day I connected it back up to my PC to make some changes to my Calendar and after that the emails stopped.
I had to get a new activation code and it was back online however the day after that after I connected again to Desktop Manager it stopped receiving emails again. Back receiving emails again after getting another activation code.
Speaking to others in my company who have BB, they have said their contacts & calendar automatically update on the phone when they change it on their PC but it doesn't happen on mine.
Any ideas to help me out? Where am I going wrong?
After the first time I got the activation code and connected to the PC, it wouldn't sync the Address Book Contacts as it said it was set up for wireless synchronisation but I never set that up?

Hello!
By "Activation Code", are you referring to Blackberry Enterprise Service (BES)? If so, you need to go see your BES admins for assistance as they control everything. Further, if you are on BES, there is no need to synchronize any of your Outlook data via the Desktop Software -- with BES, all of that synchronizes Over The Air (OTA)...that is one of the key benefits of BES. For me, the only use I have for the Desktop Software is to backup/restore my BB and update the installed applications...no data regarding Outlook needs to be reconciled via the Desktop Software.
On the other hand, if your configuration is not BES, then please clarify just what it is as I can't tell from what you've described so far.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

9360 not connecting to Desktop Manager

Does anyone have a link to the older version of blackberry desktop manager?
Solved!
Go to Solution.

Hello JenniiYiadom
Welcome to the Community
You can Download from here Archived RIM Desktop Software .
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Please help!!! curve 8330 jvm error 102, phone will NOT connect with desktop manager

can somebody please tell me how to fix my problem, phone is froze and i cant wipe it clean to start over or back up. picked up my phone last night and screen says "jvm error 102 reset" i spent several hours trying everything i could find on the net to fix this, but nothing has worked. i dont care if i loose all my stored info on phone, i just need to be able to use it. im in middle of job search and need phone!!

Hey Skootertrash74,
Welcome to the BlackBerry Support Community Forums.
Check out the following artilce on how to force the detection of the BlackBerry smartphone using Application Loader to reload the BlackBerry Software: http://btsc.webapps.blackberry.com/btsc/KB10144
I hope this helps!
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Tablet wont connect.

Hey guys,
So I am having the issue with my tablet where it wont connect to Desktop Manager. Everytime I plug in the tablet it says that it cant read the tablet and ends up telling me to repair the tablet. When I do the 'repair' work it wipes the tablet and then reinstalls the latest OS but never finishes. It reaches the end of the progress bar but then never continues on and when the tablet eventually shuts off it asks for either "retry the password or cancel". Clicking retry the password brings me back to where I am before and cancel for some reason seems to make the process work but then again desktop manager doesn't recognize the tablet. I deleted and reinstalled Desktop Manager just recently with a restart in between both phases and the tablet itself seems to be running well and there are no updates in I go through the tablet. It seems like it is bricking and Desktop manager is the cause. Any ideas cause as of right now the tablet is kind of useless and I have a couple night shifts I would really love some movies for.
Thanks guys,
Mitchell

Hey Mitchell,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Have you tried a different USB data cable? Also have you tried to use BlackBerry Link instead of BlackBerry Desktop Software? You can download it from www.blackberry.com/desktop
Are you using a PC or a Mac?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Not able to connect Desktop Manager 4.2

HI Sir,
I have Curve 8900,I am not able to connect Windows Desktop manager to sync the data and not able to send and receive the data using blue tooth.Please help me regarding this.
Thanks,
Raju komaturi

Hi and Welcome to the Forums!
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Wont connect to desktop manager

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