Wont connect to the internet

Im trying to open my illustrator on creative cloud. When I try to open the program it says that my trial is expired, which it is. But that's ok because I have since subscribed to CC and have access to illustrator. It asks me to sign in (which I do), it then asks me to provide a serial number (which I do). I then get an error screen stating that the program cannot access the internet (which is working fine). I tried everything and cannot get it to work. I called adobe only to be left on hold for an hour. The online chat help cant help me either. I don't have all the time in the world and have had this problem for about two weeks, help!

Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   On Windows XP navigate to following location:
   \windows\system32\drivers\etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4.  try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Re: Your trial has expired, I have a monthly subscription but photoshop is asking for a key, what gives?
Re: Invalid serial number?
Please let us know if it worked.
Regards,
Rajshree

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