Wont let me update anything and this website is useless!!!!!

i have upgrades and it wont let me upgrade them it starts to maybe transfere 0.1mb then cancels and says there is there was a roblem installing...... i have tried it with bbm whatsapp a few games and all the same ive tried it with 3 g and wifi.
this website and blackberry support is shocking nearly as bad as the software and battery life i cant wait for my contract to end!

OK, you are still angry, and want to continue venting...that's fine. I'll try to not take it personally.
Since you want help, I am going to have to make an assumption that you are using the on-device AppWorld client in the attempts that are causing you problems? If not, then please clarify with details. If so, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
KB24714 How to clear the BlackBerry App World cache
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you!
middlander wrote:
maybe if blackberry had a proper support team
Well, when everyone signs their contracts (both for device purchase as well as service plans from their carrier), they are in effect agreeing to the support model that exists. In that model, BlackBerry provides no front line support to any end users for anything, not even warranty btw. All support starts with the carriers, authorized resellers, and original places of purchase (depending on the issue and region), all who can escalate into BlackBerry for issues that they cannot resolve. But, contractually, all parties are bound to this support model, including the end user.
There are plenty of debates about the merits and de-merits of that support model...but those debates are IMHO pointless. It is what it is, and all parties are contractually bound to it. Fortunately, there are helpful sites (like this one) with kind volunteers who do their best to help out other kind souls.
Good luck and let us know...there may be more steps to try in your situation, but I don't want to flood you with suggestions and would rather take a step-by-step approach. If you'd prefer the flood, just let me know and I'll gladly provide it. If you'd prefer formal support, then please do feel free to exercise that channel.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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