Wont print black, even with new cartridge

Officejet 4620 running mac Maveric,  I have worked every step in the trouble shooting page.  Reinstalled the driver.  Restarted both computer and printer.  This problem started very abrubtly.  I doubt this is involved, but it started right after an adobe update of some kind.  all other colors seem to work fine.  The cartridge read 75% full but I tried installing a new one anyway and got the same result. Any help is much appreciated.

Bill1003 wrote:
I've also done all the above with no results.  I noticed that my black was beginning to fade until there was nothing.  If the printhead is dead - which is cheaper? have is replaced or buy a new printer?
Hi Bill, which printer model do you have? Is it within warranty? Typically warranty is ~1yr from date of purchase. You should be able to check by entering the serial no. below...
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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    Although I am an HP employee, I am speaking for myself and not for HP.
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    ======================================================================================
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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    I work on behalf of HP
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    As this is a 5520 I would advise calling HP Support, even if you're out of warranty, as you may require a replacement printer
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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