Wont validate my serial number

I saw someone have similar trouble but then there was no answer. When I try and open photoshop elements 13 it asks that I sign in. I click sign in and no problem. Then it says "Serial Number Validation" "Please connect to the internet to validate your serial number."
I'm obviously on the internet but when I click "Validate" nothing happens. Help please!

Please see if the instruction mentioned in the article helps:
Unable to sign in to Photoshop Elements 12, 13
Thanks,
Anwesha

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