Word 2003 - Acrobat menus disappear for some (not all) documents

I have a user who is having a very bizarre issue with Word 2003 and Acrobat 9 Pro Extended. When he opens some Word documents, the PDF menus disappear. They are immediately restored when he closes the document or creates a new document. We've tried repairing and uninstalling/reinstalling to no avail. He uses several custom templates, but they are applied at startup to all documents. Any other troubleshooting ideas? Could the fact that he's using Word 2003 instead of 2007 be causing the problem?
Thanks

More information: I just checked the version of the file I had on my hard drive, and it's doing the same thing there. However, the other similar documents in the same folder on my hard drive are not behaving this way, so apparently it's not specifically
a SharePoint issue.
Scott
Scott Stocking

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%%[ ProductName: Distiller ]%%
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http://aurora.comeze.com/home.htm
The stylesheet (style.css):
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Summary of issues #1 through #5:
Code errors galore:
http://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Faurora.comeze.com%2Fhome.htm
Photoshop generated HTML.
20th century table based layout with endless spacer gifs.
START OVER
From Tables to CSS Web Design Part 1 -
http://www.adobe.com/devnet/dreamweaver/articles/table_to_css_pt1.html
From Tables to CSS Web Design Part 2 -
http://www.adobe.com/devnet/dreamweaver/articles/table_to_css_pt2.html
=========================
DW Starter Pages (CSS Layouts)
http://www.adobe.com/devnet/dreamweaver/articles/introducing_new_css_layouts.html
=========================
Taking a Fireworks (or Photoshop) comp to a CSS Layout in DW
Part 1 - Initial Design
http://www.adobe.com/devnet/dreamweaver/articles/dw_fw_css_pt1.html
Part 2 - Markup preparation
http://www.adobe.com/devnet/dreamweaver/articles/dw_fw_css_pt2.html
Part 3 - Layout and CSS
http://www.adobe.com/devnet/dreamweaver/articles/dw_fw_css_pt3.html
========================
HTML & CSS Tutorials - http://w3schools.com/
Learn CSS positioning in 10 Steps
http://www.barelyfitz.com/screencast/html-training/css/positioning/
How to Develop with CSS?
http://phrogz.net/css/HowToDevelopWithCSS.html
========================
Code Validation Tools
CSS - http://jigsaw.w3.org/css-validator/
HTML - http://validator.w3.org/
Best of luck,
Nancy O.
Alt-Web Design & Publishing
Web | Graphics | Print | Media Specialists
http://alt-web.com/

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