Word 2003 crashes when trying to restore broken link

Question

We have a project that is frequently updated by the same
person. Today, as user was trying to restore broken links, Word
dies abruptly and goes into recovery mode. This happens at the
click of OK on the dialog that shows the link detail-instant death
to Word 2003. I have MS auto-updates set to manual, and did not run
the AU for December 07. A follow up message occurs asking if I want
to save robohelp.dot (located in C:\Docs and Settings\...) We have
not had this behavior before, have not done MS updates since April,
just because RHO was working. I am just looking for a few
suggestions, I guess, and perhaps help in ruling out RHO X5 as the
culprit here. P.S. Our typical work setting is that the user
accesses the files from a network drive as works on them across the
network. We are a small shop and low-latency on our network. Just
to check, I copied the directory with the project files to the
local drive and tried same operation, received same result - Word
dies and recovers. Am wondering now if I should restore from tape
and see if corruption occurred. Thanks!

Answer 1

I had exactly the same problem. The following "hotfix" sorted it quite well for me:
http://support.microsoft.com/kb/952909
The AdobePDF printer dialog is still showing errors with printing each document, but the PDFs are created and saved regardless.